Updated to the new Katalon version

[yanag]

Just updated my Katalon Studio to a new version and I am getting this error message

I tried all steps from other troubleshooting sites and recommendations and still no luck starting Katalon. Appreciate the help!

[system]

Hi there,

Thank you very much for your topic! It may take a little while before Katalon team member or others forum members respond to you.

In the meantime, you can double-check your post to see if you can add any extra information i.e. error logs, HTML codes, screenshots, etc. Check out this posting guide to help us help you better!

Thanks!
Katalon Community team

[Elly_Tran]

Hi @yanag,

Welcome to our community and thank you for raising your issue. Can you clarify if you are using Free or Enterprise version? I will ask my team to check and back to you soon.

[Elly_Tran]

Hi @yanag,

Can you download the latest from our website: Katalon Studio Download Free | Katalon?

[yanag]

Thank you for getting back to me! I’ve tried many different troubleshooting steps and actually already ended up downloading a new Katalon Studio version on my machine.
Thank you!

[albert.vu]

Hi Yana,

Please let us know if you still encounter said problem after downloading & installing the new Katalon Studio version on your computer.

Thanks,
Albert

[yanag]

Hi Albert,
Once I’ve downloaded the new version the problem was resolved. Thank you!

[albert.vu]

Thank you Yana

We will proceed to close this thread up. Should you have any other questions, please feel free to create another thread on our forum.

Albert