Unable to Install Katalon ver 9 and higher throws OS error 5 on windows

Web Testing
1

While trying to install Katalon on our office desktops for version 9 and higher, Katalon doesn’t complete installation and throws the below error.

{“cause”:“Access is denied. (os error 5)”,“message”:“Extraction failed due to read/write permission! (“C:\Users\xxxxxx.katalon\packages\Katalon_Studio_Free_Windows_64-9.7.3.zip”)”,“stack”:“Error: Access is denied. (os error 5)\n at async Object.handler (https://tauri.localhost/assets/index-b84c0b1b.js:107:21540)\n at async $o (https://tauri.localhost/assets/index-b84c0b1b.js:106:8878)\n at async gb.run (https://tauri.localhost/assets/index-b84c0b1b.js:106:10564)\n at async yb.run (https://tauri.localhost/assets/index-b84c0b1b.js:106:11733)\n at async yb.runWithCheck (https://tauri.localhost/assets/index-b84c0b1b.js:106:14186)\n at async ad.runAndReturnMainResult (https://tauri.localhost/assets/index-b84c0b1b.js:106:15982)\n at async Object.handler (https://tauri.localhost/assets/index-b84c0b1b.js:107:22653)”,“name”:“Error”}

Has anyone else faced the issue and what is the possible solution to rectify the same?

2

The message tells that the “os error 5” occured in this URL, not in Katalon Studio.

What is this URL https://tauri.localhost/assets/index-b84c0b1b.js? What does it do?

3

Do you have administrative access on your office machine ?

4

I am also facing this issue since November 26, same error message. I have admin rights in my machine.

5

Hi @meraki_sv ,
When you run the KatalonSetup.exe installer, it installs the Katalon Studio package inside “C:\Users\<your username>\.katalon\packages”
Therefore the error denotes that you do not have Read and Write permissions on this path. Therefore please help to get the R/W permissions on this folder path.

Thank you

6

As mentioned above, try with user with r/w access @csidorenko.

7

I do have permission for that folder and I have files in that location because previous versions work. It only stopped working since version 9. In version 8 everything is fine but I can’t log into that version anymore and I am required to upgrade but I can’t upgrade because of the mentioned error.

8

how are you upgrading