Unable to find element located by Xpath ( Salesforce)

Product Forums Katalon Studio
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1

Hi everyone,

The support is not able to help me.

I request your help concerning this issue.

2023-04-03 11:47:27.827 DEBUG t.b.TC - Create a case from case object - 12: delay(2)
2023-04-03 11:47:29.840 DEBUG t.b.TC - Create a case from case object - 13: waitForElementVisible(findTestObject(“Object Repository/A trier/Create Case/Page_New Case Generic Salesforce/lightning-base-combobox-item_Information request”), 10)
2023-04-03 11:47:31.079 INFO c.k.k.c.webui.common.WebUiCommonHelper - Unable to find the element located by ‘By.xpath: //lightning-base-combobox-item[@role = ‘option’ and (text() = ‘Information request’ or . = ‘Information request’)]’. Please recheck the objects properties to make sure the desired element is located.
2023-04-03 11:47:31.080 WARN c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed to find element with id ‘Object Repository/A trier/Create Case/Page_New Case Generic Salesforce/lightning-base-combobox-item_Information request’. Try using Self-healing.
2023-04-03 11:47:32.327 INFO c.k.k.c.webui.common.WebUiCommonHelper - Unable to find the element located by ‘By.xpath: (.//[normalize-space(text()) and normalize-space(.)=‘–None–’])[2]/following::lightning-base-combobox-item[1]'. Please recheck the objects properties to make sure the desired element is located.
2023-04-03 11:47:32.657 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: '(.//[normalize-space(text()) and normalize-space(.)=’–None–‘])[2]/following::lightning-base-combobox-item[1]’.
2023-04-03 11:47:32.969 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: ‘(.//[normalize-space(text()) and normalize-space(.)=‘–None–’])[1]/following::lightning-base-combobox-item[2]'.
2023-04-03 11:47:33.302 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: '(.//[normalize-space(text()) and normalize-space(.)=‘Customer account / Loyalty account’])[10]/preceding::lightning-base-combobox-item[1]’.
2023-04-03 11:47:34.035 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: ‘//lightning-base-combobox-item[@id=‘combobox-button-528-1-528’]’.
2023-04-03 11:47:34.346 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: ‘//div[@id=‘dropdown-element-528’]/lightning-base-combobox-item[2]’.
2023-04-03 11:47:34.648 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: ‘//lightning-base-combobox-item[2]’.
2023-04-03 11:47:34.945 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: ‘//lightning-base-combobox-item[@id = ‘combobox-button-528-1-528’ and (text() = ‘Information request’ or . = ‘Information request’)]’.
2023-04-03 11:47:36.120 INFO c.k.k.c.webui.common.WebUiCommonHelper - Unable to find the element located by ‘By.cssSelector: #combobox-button-528-1-528’. Please recheck the objects properties to make sure the desired element is located.
2023-04-03 11:47:36.137 WARN k.k.c.w.k.b.WaitForElementVisibleKeyword - Web element with id: ‘Object Repository/A trier/Create Case/Page_New Case Generic Salesforce/lightning-base-combobox-item_Information request’ located by ‘//lightning-base-combobox-item[@role = ‘option’ and (text() = ‘Information request’ or . = ‘Information request’)]’ not found
2023-04-03 11:47:36.138 DEBUG t.b.TC - Create a case from case object - 14: delay(2)
2023-04-03 11:47:38.147 DEBUG t.b.TC - Create a case from case object - 15: com.ari.utils.clickJS.clickElement(findTestObject(“Object Repository/A trier/Create Case/Page_New Case Generic Salesforce/lightning-base-combobox-item_Information request”), 10)
2023-04-03 11:47:39.422 INFO c.k.k.c.webui.common.WebUiCommonHelper - Unable to find the element located by ‘By.xpath: //lightning-base-combobox-item[@role = ‘option’ and (text() = ‘Information request’ or . = ‘Information request’)]’. Please recheck the objects properties to make sure the desired element is located.
2023-04-03 11:47:39.423 WARN c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed to find element with id ‘Object Repository/A trier/Create Case/Page_New Case Generic Salesforce/lightning-base-combobox-item_Information request’. Try using Self-healing.
2023-04-03 11:47:40.725 INFO c.k.k.c.webui.common.WebUiCommonHelper - Unable to find the element located by ‘By.xpath: (.//[normalize-space(text()) and normalize-space(.)=‘–None–’])[2]/following::lightning-base-combobox-item[1]'. Please recheck the objects properties to make sure the desired element is located.
2023-04-03 11:47:41.043 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: '(.//[normalize-space(text()) and normalize-space(.)=’–None–‘])[2]/following::lightning-base-combobox-item[1]’.
2023-04-03 11:47:41.354 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: ‘(.//[normalize-space(text()) and normalize-space(.)=‘–None–’])[1]/following::lightning-base-combobox-item[2]'.
2023-04-03 11:47:41.684 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: '(.//[normalize-space(text()) and normalize-space(.)=‘Customer account / Loyalty account’])[10]/preceding::lightning-base-combobox-item[1]’.
2023-04-03 11:47:41.997 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: ‘//lightning-base-combobox-item[@id=‘combobox-button-528-1-528’]’.
2023-04-03 11:47:42.311 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: ‘//div[@id=‘dropdown-element-528’]/lightning-base-combobox-item[2]’.
2023-04-03 11:47:42.620 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: ‘//lightning-base-combobox-item[2]’.
2023-04-03 11:47:42.916 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: ‘//lightning-base-combobox-item[@id = ‘combobox-button-528-1-528’ and (text() = ‘Information request’ or . = ‘Information request’)]’.
2023-04-03 11:47:44.092 INFO c.k.k.c.webui.common.WebUiCommonHelper - Unable to find the element located by ‘By.cssSelector: #combobox-button-528-1-528’. Please recheck the objects properties to make sure the desired element is located.
2023-04-03 11:47:44.095 WARN k.k.c.w.k.b.WaitForElementVisibleKeyword - Web element with id: ‘Object Repository/A trier/Create Case/Page_New Case Generic Salesforce/lightning-base-combobox-item_Information request’ located by ‘//lightning-base-combobox-item[@role = ‘option’ and (text() = ‘Information request’ or . = ‘Information request’)]’ not found
2023-04-03 11:47:45.306 INFO c.k.k.c.webui.common.WebUiCommonHelper - Unable to find the element located by ‘By.xpath: //lightning-base-combobox-item[@role = ‘option’ and (text() = ‘Information request’ or . = ‘Information request’)]’. Please recheck the objects properties to make sure the desired element is located.
2023-04-03 11:47:45.306 WARN c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed to find element with id ‘Object Repository/A trier/Create Case/Page_New Case Generic Salesforce/lightning-base-combobox-item_Information request’. Try using Self-healing.
2023-04-03 11:47:46.336 INFO c.k.k.c.webui.common.WebUiCommonHelper - Unable to find the element located by ‘By.xpath: (.//[normalize-space(text()) and normalize-space(.)=‘–None–’])[2]/following::lightning-base-combobox-item[1]'. Please recheck the objects properties to make sure the desired element is located.
2023-04-03 11:47:46.644 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: '(.//[normalize-space(text()) and normalize-space(.)=’–None–‘])[2]/following::lightning-base-combobox-item[1]’.
2023-04-03 11:47:46.957 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: ‘(.//[normalize-space(text()) and normalize-space(.)=‘–None–’])[1]/following::lightning-base-combobox-item[2]'.
2023-04-03 11:47:47.270 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: '(.//[normalize-space(text()) and normalize-space(.)=‘Customer account / Loyalty account’])[10]/preceding::lightning-base-combobox-item[1]’.
2023-04-03 11:47:47.569 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: ‘//lightning-base-combobox-item[@id=‘combobox-button-528-1-528’]’.
2023-04-03 11:47:47.881 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: ‘//div[@id=‘dropdown-element-528’]/lightning-base-combobox-item[2]’.
2023-04-03 11:47:48.179 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: ‘//lightning-base-combobox-item[2]’.
2023-04-03 11:47:48.472 INFO c.k.k.c.webui.common.WebUiCommonHelper - [SELF-HEALING] Failed Locator: ‘//lightning-base-combobox-item[@id = ‘combobox-button-528-1-528’ and (text() = ‘Information request’ or . = ‘Information request’)]’.
2023-04-03 11:47:49.640 INFO c.k.k.c.webui.common.WebUiCommonHelper - Unable to find the element located by ‘By.cssSelector: #combobox-button-528-1-528’. Please recheck the objects properties to make sure the desired element is located.
2023-04-03 11:47:49.844 ERROR c.k.k.core.keyword.internal.KeywordMain - :x: Unable to click on object ‘Object Repository/A trier/Create Case/Page_New Case Generic Salesforce/lightning-base-combobox-item_Information request’ (Root cause: com.kms.katalon.core.exception.StepFailedException: Unable to click on object ‘Object Repository/A trier/Create Case/Page_New Case Generic Salesforce/lightning-base-combobox-item_Information request’
at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.stepFailed(WebUIKeywordMain.groovy:64)
at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.runKeyword(WebUIKeywordMain.groovy:26)
at com.kms.katalon.core.webui.keyword.builtin.ClickKeyword.click(ClickKeyword.groovy:74)
at com.kms.katalon.core.webui.keyword.builtin.ClickKeyword.execute(ClickKeyword.groovy:40)
at com.kms.katalon.core.keyword.internal.KeywordExecutor.executeKeywordForPlatform(KeywordExecutor.groovy:74)
at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords.click(WebUiBuiltInKeywords.groovy:620)
at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords$click$3.call(Unknown Source)
at com.ari.utils.clickJS.clickElement(clickJS.groovy:53)
at com.ari.utils.clickJS.invokeMethod(clickJS.groovy)
at com.kms.katalon.core.main.CustomKeywordDelegatingMetaClass.invokeStaticMethod(CustomKeywordDelegatingMetaClass.java:55)
at b.TC - Create a case from case object.run(b.TC - Create a case from case object:50)
at com.kms.katalon.core.main.ScriptEngine.run(ScriptEngine.java:194)
at com.kms.katalon.core.main.ScriptEngine.runScriptAsRawText(ScriptEngine.java:119)
at com.kms.katalon.core.main.TestCaseExecutor.runScript(TestCaseExecutor.java:448)
at com.kms.katalon.core.main.TestCaseExecutor.doExecute(TestCaseExecutor.java:439)
at com.kms.katalon.core.main.TestCaseExecutor.processExecutionPhase(TestCaseExecutor.java:418)
at com.kms.katalon.core.main.TestCaseExecutor.accessMainPhase(TestCaseExecutor.java:410)
at com.kms.katalon.core.main.TestCaseExecutor.execute(TestCaseExecutor.java:285)
at com.kms.katalon.core.common.CommonExecutor.accessTestCaseMainPhase(CommonExecutor.java:65)
at com.kms.katalon.core.main.TestSuiteExecutor.accessTestSuiteMainPhase(TestSuiteExecutor.java:148)
at com.kms.katalon.core.main.TestSuiteExecutor.execute(TestSuiteExecutor.java:106)
at com.kms.katalon.core.main.TestCaseMain.startTestSuite(TestCaseMain.java:187)
at com.kms.katalon.core.main.TestCaseMain$startTestSuite$0.call(Unknown Source)
at TempTestSuite1680515164510.run(TempTestSuite1680515164510.groovy:36)
Caused by: com.kms.katalon.core.webui.exception.WebElementNotFoundException: Web element with id: ‘Object Repository/A trier/Create Case/Page_New Case Generic Salesforce/lightning-base-combobox-item_Information request’ located by ‘//lightning-base-combobox-item[@role = ‘option’ and (text() = ‘Information request’ or . = ‘Information request’)]’ not found
at com.kms.katalon.core.webui.common.WebUiCommonHelper.findWebElement(WebUiCommonHelper.java:1376)
at com.kms.katalon.core.webui.keyword.internal.WebUIAbstractKeyword.findWebElement(WebUIAbstractKeyword.groovy:27)
at com.kms.katalon.core.webui.keyword.builtin.ClickKeyword$_click_closure1.doCall(ClickKeyword.groovy:65)
at com.kms.katalon.core.webui.keyword.builtin.ClickKeyword$_click_closure1.call(ClickKeyword.groovy)
at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.runKeyword(WebUIKeywordMain.groovy:20)
at com.kms.katalon.core.webui.keyword.builtin.ClickKeyword.click(ClickKeyword.groovy:74)
at com.kms.katalon.core.webui.keyword.builtin.ClickKeyword.execute(ClickKeyword.groovy:40)
at com.kms.katalon.core.keyword.internal.KeywordExecutor.executeKeywordForPlatform(KeywordExecutor.groovy:74)
at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords.click(WebUiBuiltInKeywords.groovy:620)
at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords$click$3.call(Unknown Source)
at com.ari.utils.clickJS.clickElement(clickJS.groovy:53)
at com.ari.utils.clickJS.invokeMethod(clickJS.groovy)
at com.kms.katalon.core.main.CustomKeywordDelegatingMetaClass.invokeStaticMethod(CustomKeywordDelegatingMetaClass.java:55)
at Script1679927182304.run(Script1679927182304.groovy:50)
… 13 more
)
2023-04-03 11:47:49.848 ERROR k.k.c.m.CustomKeywordDelegatingMetaClass - :x: No such property: WebUiCommonHelper for class: com.ari.utils.clickJS
2023-04-03 11:47:49.849 ERROR c.k.katalon.core.main.TestCaseExecutor - :x: Test Cases/02.SFSC - Case Management/b.TC - Create a case from case object FAILED.
Reason:
com.kms.katalon.core.exception.StepErrorException: groovy.lang.MissingPropertyException: No such property: WebUiCommonHelper for class: com.ari.utils.clickJS
at com.kms.katalon.core.main.CustomKeywordDelegatingMetaClass.throwError(CustomKeywordDelegatingMetaClass.java:101)
at com.kms.katalon.core.main.CustomKeywordDelegatingMetaClass.invokeStaticMethod(CustomKeywordDelegatingMetaClass.java:73)
at b.TC - Create a case from case object.run(b.TC - Create a case from case object:50)
at com.kms.katalon.core.main.ScriptEngine.run(ScriptEngine.java:194)
at com.kms.katalon.core.main.ScriptEngine.runScriptAsRawText(ScriptEngine.java:119)
at com.kms.katalon.core.main.TestCaseExecutor.runScript(TestCaseExecutor.java:448)
at com.kms.katalon.core.main.TestCaseExecutor.doExecute(TestCaseExecutor.java:439)
at com.kms.katalon.core.main.TestCaseExecutor.processExecutionPhase(TestCaseExecutor.java:418)
at com.kms.katalon.core.main.TestCaseExecutor.accessMainPhase(TestCaseExecutor.java:410)
at com.kms.katalon.core.main.TestCaseExecutor.execute(TestCaseExecutor.java:285)
at com.kms.katalon.core.common.CommonExecutor.accessTestCaseMainPhase(CommonExecutor.java:65)
at com.kms.katalon.core.main.TestSuiteExecutor.accessTestSuiteMainPhase(TestSuiteExecutor.java:148)
at com.kms.katalon.core.main.TestSuiteExecutor.execute(TestSuiteExecutor.java:106)
at com.kms.katalon.core.main.TestCaseMain.startTestSuite(TestCaseMain.java:187)
at com.kms.katalon.core.main.TestCaseMain$startTestSuite$0.call(Unknown Source)
at TempTestSuite1680515164510.run(TempTestSuite1680515164510.groovy:36)
Caused by: groovy.lang.MissingPropertyException: No such property: WebUiCommonHelper for class: com.ari.utils.clickJS
at com.ari.utils.clickJS.clickElement(clickJS.groovy:57)
at com.ari.utils.clickJS.invokeMethod(clickJS.groovy)
at com.kms.katalon.core.main.CustomKeywordDelegatingMetaClass.invokeStaticMethod(CustomKeywordDelegatingMetaClass.java:55)
… 14 more

2023-04-03 11:47:49.850 ERROR c.k.katalon.core.main.TestCaseExecutor - :x: Test Cases/02.SFSC - Case Management/b.TC - Create a case from case object FAILED.
Reason:
groovy.lang.MissingPropertyException: No such property: WebUiCommonHelper for class: com.ari.utils.clickJS
at com.ari.utils.clickJS.clickElement(clickJS.groovy:57)
at com.ari.utils.clickJS.invokeMethod(clickJS.groovy)
at com.kms.katalon.core.main.CustomKeywordDelegatingMetaClass.invokeStaticMethod(CustomKeywordDelegatingMetaClass.java:55)
at b.TC - Create a case from case object.run(b.TC - Create a case from case object:50)
at com.kms.katalon.core.main.ScriptEngine.run(ScriptEngine.java:194)
at com.kms.katalon.core.main.ScriptEngine.runScriptAsRawText(ScriptEngine.java:119)
at com.kms.katalon.core.main.TestCaseExecutor.runScript(TestCaseExecutor.java:448)
at com.kms.katalon.core.main.TestCaseExecutor.doExecute(TestCaseExecutor.java:439)
at com.kms.katalon.core.main.TestCaseExecutor.processExecutionPhase(TestCaseExecutor.java:418)
at com.kms.katalon.core.main.TestCaseExecutor.accessMainPhase(TestCaseExecutor.java:410)
at com.kms.katalon.core.main.TestCaseExecutor.execute(TestCaseExecutor.java:285)
at com.kms.katalon.core.common.CommonExecutor.accessTestCaseMainPhase(CommonExecutor.java:65)
at com.kms.katalon.core.main.TestSuiteExecutor.accessTestSuiteMainPhase(TestSuiteExecutor.java:148)
at com.kms.katalon.core.main.TestSuiteExecutor.execute(TestSuiteExecutor.java:106)
at com.kms.katalon.core.main.TestCaseMain.startTestSuite(TestCaseMain.java:187)
at com.kms.katalon.core.main.TestCaseMain$startTestSuite$0.call(Unknown Source)
at TempTestSuite1680515164510.run(TempTestSuite1680515164510.groovy:36)

I have tried self healing proposal and it does not work.

It is urgent, thanks for your help.

2

Katalon states that it will help you:

3

I am expert in Katalon.
The problem is that the object can not be recorded.
Please see my error.log before give me a link.

4

Salesforce does not look compatible with katalon …
It is a major issue and the fact that Katalon says it is possible is totally false.

5

Do you have the import statement at the top of your TestCase for WebUiCommonHelper? Perhaps, you can hit the three key combo, CTRL + SHIFT + O (oh), to import all your needed statements (and remove those that you don’t need).

Do this in your KeyWords as well, such as com.ari.utils.