Unable to download the Test Run Analysis reports for custom views

Testing Reports
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I’m using the new Katalon TestOps.

So I created a custom/personal view within the Report - Test Runs Analysis.

It has only 7 test runs in it, contributing to a total of approximately 2200 test case execution results.

Now, whenever I’m trying to export/download the details in the view, it simply downloads an empty zip folder. Not sure if I’m missing something here or it is some bug in TestOps.

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So I did what a QA would do - checked the network tab for failures and found that the ‘data’ api is failing and giving 403 error.

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Can someone advise here?

Is the functionality role based?

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Our team is currently looking at it, stay tuned!

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  • Check if export works from:
    • A built‑in Test Runs Analysis view (no custom filters).
    • A different project where you are an Owner/Admin.
    • If built‑in views export fine but your custom view does not, that strengthens the case that this is a bug or missing permission path only for custom/personal views.
  • Confirm your TestOps role and license:
    • Ensure your user has at least Project Admin (or higher) in that project.
    • Confirm the organization is on a plan that supports exporting analytics reports in the new TestOps UI.​

Next step

Because you already have browser Network evidence (403 on the data call) and the ZIP itself is generated but empty, this fits a server‑side issue that only Katalon can fix or clarify. Capture and provide the following to Katalon Support or in the forum thread:

  • Your TestOps org name and project name.
  • Your role in that project.
  • The exact URL path of the failing data API request and its 403 response body (if any).
  • A note that exports from this custom Test Runs Analysis view always produce an empty ZIP while the data API returns 403.

That will allow the TestOps team to confirm whether this is a role/plan limitation or a defect in the new TestOps reporting export for custom views.

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I tried with the Project Admin role as well. Still not able to download the report.

Also, I tried to download the report with the default view, but that failed as well.

I tried the Test Analysis Report as well, and that failed in the same way.

So, it is definitely some issue with Katalon.

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Based on my research of the Katalon TestOps documentation and your troubleshooting findings, here’s what I found:

Problem Analysis

You’re experiencing an issue where exporting a custom view from Test Runs Analysis in the new Katalon TestOps results in an empty ZIP file. Your network troubleshooting revealed that the ‘data’ API is failing with a 403 error, which is the root cause.

Root Cause: API Permission/Authorization Issue

The 403 error indicates an authorization/permission problem, not a bug in the export functionality itself. This suggests:

  1. Insufficient API permissions - Your user account or API token may lack the necessary permissions to access the data endpoint
  2. Custom view access restrictions - The custom view may have restricted access that prevents the API from retrieving the underlying data
  3. Session/authentication issue - Your session may have expired or the authentication token is invalid

Official Documentation on Export

According to the Reports & Analytics Overview documentation, the export feature states:

“Each dashboard or report can be exported to PDF, CSV, or Excel for record-keeping or shared directly via link.”

However, the documentation does NOT explicitly mention exporting custom views or handling 403 errors during export, which suggests this may be an edge case or undocumented limitation.

Troubleshooting Steps

Step 1: Verify User Permissions

  • Ensure your user account has full access to the project and test runs
  • Check your role in the organization (Admin, Manager, Member)
  • Verify you have permission to view and export the test runs in that custom view

Step 2: Clear Browser Cache and Re-authenticate

1. Clear browser cache/cookies
2. Log out of TestOps
3. Log back in
4. Try exporting again

Step 3: Try Exporting from a Default View

  • Instead of the custom view, try exporting from the “All Test Runs” default view
  • If this works, the issue is specific to your custom view configuration

Step 4: Try Different Export Formats

  • The documentation mentions PDF, CSV, and Excel formats
  • Try exporting to CSV or PDF instead of ZIP
  • ZIP might have additional permission requirements

Step 5: Check API Token/Authentication

  • If you’re using API-based export, verify your authentication token is valid
  • Regenerate the token if necessary

Recommendation: Create a Support Ticket

Since you’ve already done excellent troubleshooting and identified the 403 API error, this appears to be either:

  • A bug in the custom view export functionality
  • A permission/configuration issue specific to your account
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Hello @akshay_sartabe,

We apologize for the inconvenience you previously experienced. We’ve tested the system and can confirm that everything is functioning correctly now.

Could you please try downloading the report again? If you still encounter any issues, kindly share the HAR file of the data API call located in the Network tab.

Best regards,

Eve.

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Hi @akshay_sartabe,

Have you got your issue resolved? If yes, feel free to share your workaround as reference to others. If no, please help give more information so that we can better support. Thank you

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This issue is still there.

See the API response

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For HAR file can you create a ticket on my behalf, will add the HAR file there.

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