Troubleshooting common exceptions

Feedback & Reviews Documentation
1
This is a companion discussion topic for the original entry at https://docs.katalon.com/katalon-studio/docs/troubleshooting.html
2

Dear Katalon team, i have issue after while running the test case. here’s my error on my log :
=============== ROOT CAUSE =====================
Caused by: org.openqa.selenium.SessionNotCreatedException: session not created

For trouble shooting, please visit: https://docs.katalon.com/katalon-studio/docs/troubleshooting.html

04-27-2021 10:29:11 PM Test Cases/Desktop Web/Global Feature/SetBrowser

Elapsed time: 3.116s

Test Cases/Desktop Web/Global Feature/SetBrowser FAILED.
Reason:
com.kms.katalon.core.exception.StepFailedException: Unable to open browser with url: ‘’
at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.stepFailed(WebUIKeywordMain.groovy:64)
at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.runKeyword(WebUIKeywordMain.groovy:26)
at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword.openBrowser(OpenBrowserKeyword.groovy:81)
at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword.execute(OpenBrowserKeyword.groovy:67)
at com.kms.katalon.core.keyword.internal.KeywordExecutor.executeKeywordForPlatform(KeywordExecutor.groovy:73)
at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords.openBrowser(WebUiBuiltInKeywords.groovy:63)
at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords$openBrowser.call(Unknown Source)
at SetBrowser.run(SetBrowser:20)
at com.kms.katalon.core.main.ScriptEngine.run(ScriptEngine.java:194)
at com.kms.katalon.core.main.ScriptEngine.runScriptAsRawText(ScriptEngine.java:119)
at com.kms.katalon.core.main.TestCaseExecutor.runScript(TestCaseExecutor.java:398)
at com.kms.katalon.core.main.TestCaseExecutor.doExecute(TestCaseExecutor.java:389)
at com.kms.katalon.core.main.TestCaseExecutor.processExecutionPhase(TestCaseExecutor.java:368)
at com.kms.katalon.core.main.TestCaseExecutor.accessMainPhase(TestCaseExecutor.java:360)
at com.kms.katalon.core.main.TestCaseExecutor.execute(TestCaseExecutor.java:255)
at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:114)
at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:105)
at com.kms.katalon.core.main.TestCaseMain$runTestCase$0.call(Unknown Source)
at TempTestCase1619537339578.run(TempTestCase1619537339578.groovy:25)
Caused by: org.openqa.selenium.SessionNotCreatedException: session not created
from disconnected: unable to connect to renderer
(Session info: chrome=90.0.4430.85)
Build info: version: ‘3.141.59’, revision: ‘e82be7d358’, time: ‘2018-11-14T08:25:53’
System info: host: ‘ITQA-HQs-MacBook-Pro.local’, ip: ‘fe80:0:0:0:48a:cd1:372f:c4b7%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86_64’, os.version: ‘10.15.5’, java.version: ‘1.8.0_275’
Driver info: driver.version: CChromeDriver
remote stacktrace: 0 chromedriver 0x000000010c8b0cc9 chromedriver + 2718921
1 chromedriver 0x000000010cf6d143 chromedriver + 9781571
2 chromedriver 0x000000010c642218 chromedriver + 168472
3 chromedriver 0x000000010c62c9ed chromedriver + 80365
4 chromedriver 0x000000010c6436c3 chromedriver + 173763
5 chromedriver 0x000000010c69934f chromedriver + 525135
6 chromedriver 0x000000010c692ed3 chromedriver + 499411
7 chromedriver 0x000000010c669d9f chromedriver + 331167
8 chromedriver 0x000000010c66b03d chromedriver + 335933
9 chromedriver 0x000000010c87b5f9 chromedriver + 2500089
10 chromedriver 0x000000010c8898a5 chromedriver + 2558117
11 chromedriver 0x000000010c88a80f chromedriver + 2562063
12 chromedriver 0x000000010c85f741 chromedriver + 2385729
13 chromedriver 0x000000010c88ad1f chromedriver + 2563359
14 chromedriver 0x000000010c870c3c chromedriver + 2456636
15 chromedriver 0x000000010c8a4398 chromedriver + 2667416
16 chromedriver 0x000000010c8a455a chromedriver + 2667866
17 chromedriver 0x000000010c8b5d18 chromedriver + 2739480
18 libsystem_pthread.dylib 0x00007fff6dfce109 _pthread_start + 148
19 libsystem_pthread.dylib 0x00007fff6dfc9b8b thread_start + 15

at org.openqa.selenium.remote.W3CHandshakeResponse.lambda$errorHandler$0(W3CHandshakeResponse.java:62)
at org.openqa.selenium.remote.HandshakeResponse.lambda$getResponseFunction$0(HandshakeResponse.java:30)
at org.openqa.selenium.remote.ProtocolHandshake.lambda$createSession$0(ProtocolHandshake.java:126)
at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:128)
at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:74)
at org.openqa.selenium.remote.HttpCommandExecutor.execute(HttpCommandExecutor.java:136)
at org.openqa.selenium.remote.service.DriverCommandExecutor.execute(DriverCommandExecutor.java:83)
at org.openqa.selenium.remote.RemoteWebDriver.execute(RemoteWebDriver.java:552)
at com.kms.katalon.selenium.driver.CChromeDriver.execute(CChromeDriver.java:19)
at org.openqa.selenium.remote.RemoteWebDriver.startSession(RemoteWebDriver.java:213)
at org.openqa.selenium.remote.RemoteWebDriver.<init>(RemoteWebDriver.java:131)
at org.openqa.selenium.chrome.ChromeDriver.<init>(ChromeDriver.java:181)
at org.openqa.selenium.chrome.ChromeDriver.<init>(ChromeDriver.java:147)
at com.kms.katalon.selenium.driver.CChromeDriver.<init>(CChromeDriver.java:13)
at com.kms.katalon.core.webui.driver.DriverFactory.createNewChromeDriver(DriverFactory.java:400)
at com.kms.katalon.core.webui.driver.DriverFactory.startNewBrowser(DriverFactory.java:358)
at com.kms.katalon.core.webui.driver.DriverFactory.openWebDriver(DriverFactory.java:245)
at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword$_openBrowser_closure1.doCall(OpenBrowserKeyword.groovy:74)
at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword$_openBrowser_closure1.call(OpenBrowserKeyword.groovy)
at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.runKeyword(WebUIKeywordMain.groovy:20)
... 17 more

Could you help me why is that? i’ve already update my chrome and chromedriver in katalon studio.
I am using macOS.
Thank you

3

You should open Chrome and let it update completely and click Tools/Web/Terminate Running WebDrivers in Katalon Studio then run the test again.

4

Capture
Capture1100×255 14.4 KB

Could Anyone help me in this?

5

Test Cases/h5login FAILED.
Reason:
org.openqa.selenium.InvalidArgumentException: invalid argument: entry 0 of ‘firstMatch’ is invalid
from invalid argument: cannot parse capability: goog:chromeOptions
from invalid argument: cannot parse mobileEmulation
from invalid argument: ‘iphone x’ must be a valid device
from unknown error: must be a valid device
Build info: version: ‘3.141.59’, revision: ‘e82be7d358’, time: ‘2018-11-14T08:25:53’
System info: host: ‘LAPTOP-LS0C8CVE’, ip: ‘192.168.43.91’, os.name: ‘Windows 10’, os.arch: ‘amd64’, os.version: ‘10.0’, java.version: ‘1.8.0_282’
Driver info: driver.version: CChromeDriver
remote stacktrace: Backtrace:
Ordinal0 [0x00932A33+2501171]
Ordinal0 [0x008CD1C1+2085313]
Ordinal0 [0x007D1FA8+1056680]
Ordinal0 [0x007CCCC4+1035460]
Ordinal0 [0x007E9081+1151105]
Ordinal0 [0x007E8851+1149009]
Ordinal0 [0x007E9284+1151620]
Ordinal0 [0x007E6940+1141056]
Ordinal0 [0x007E9284+1151620]
Ordinal0 [0x007E35E2+1127906]
Ordinal0 [0x00818A33+1346099]
Ordinal0 [0x0081850F+1344783]
Ordinal0 [0x00819785+1349509]
Ordinal0 [0x0081960A+1349130]
Ordinal0 [0x0081551B+1332507]
Ordinal0 [0x007F1D74+1187188]
Ordinal0 [0x007F2BD9+1190873]
GetHandleVerifier [0x00AAEFE6+1504438]
GetHandleVerifier [0x00B5DDA5+2220661]
GetHandleVerifier [0x009B5589+481881]
GetHandleVerifier [0x009B4639+477961]
Ordinal0 [0x008D28BD+2107581]
Ordinal0 [0x008D6728+2123560]
Ordinal0 [0x008D6862+2123874]
Ordinal0 [0x008DFA81+2161281]
BaseThreadInitThunk [0x75486359+25]
RtlGetAppContainerNamedObjectPath [0x77BD87A4+228]
RtlGetAppContainerNamedObjectPath [0x77BD8774+180]

at org.openqa.selenium.remote.W3CHandshakeResponse.lambda$errorHandler$0(W3CHandshakeResponse.java:62)
at org.openqa.selenium.remote.HandshakeResponse.lambda$getResponseFunction$0(HandshakeResponse.java:30)
at org.openqa.selenium.remote.ProtocolHandshake.lambda$createSession$0(ProtocolHandshake.java:126)
at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:128)
at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:74)
at org.openqa.selenium.remote.HttpCommandExecutor.execute(HttpCommandExecutor.java:136)
at org.openqa.selenium.remote.service.DriverCommandExecutor.execute(DriverCommandExecutor.java:83)
at org.openqa.selenium.remote.RemoteWebDriver.execute(RemoteWebDriver.java:552)
at com.kms.katalon.selenium.driver.CChromeDriver.execute(CChromeDriver.java:19)
at org.openqa.selenium.remote.RemoteWebDriver.startSession(RemoteWebDriver.java:213)
at org.openqa.selenium.remote.RemoteWebDriver.<init>(RemoteWebDriver.java:131)
at org.openqa.selenium.chrome.ChromeDriver.<init>(ChromeDriver.java:181)
at org.openqa.selenium.chrome.ChromeDriver.<init>(ChromeDriver.java:147)
at com.kms.katalon.selenium.driver.CChromeDriver.<init>(CChromeDriver.java:13)
at com.kms.katalon.core.webui.driver.DriverFactory.createNewChromeDriver(DriverFactory.java:424)
at h5.Browser.openBrowser(Browser.groovy:62)
at h5.Browser.invokeMethod(Browser.groovy)
at com.kms.katalon.core.main.CustomKeywordDelegatingMetaClass.invokeStaticMethod(CustomKeywordDelegatingMetaClass.java:50)
at h5login.run(h5login:22)
at com.kms.katalon.core.main.ScriptEngine.run(ScriptEngine.java:194)
at com.kms.katalon.core.main.ScriptEngine.runScriptAsRawText(ScriptEngine.java:119)
at com.kms.katalon.core.main.TestCaseExecutor.runScript(TestCaseExecutor.java:430)
at com.kms.katalon.core.main.TestCaseExecutor.doExecute(TestCaseExecutor.java:421)
at com.kms.katalon.core.main.TestCaseExecutor.processExecutionPhase(TestCaseExecutor.java:400)
at com.kms.katalon.core.main.TestCaseExecutor.accessMainPhase(TestCaseExecutor.java:392)
at com.kms.katalon.core.main.TestCaseExecutor.execute(TestCaseExecutor.java:273)
at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:142)
at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:133)
at com.kms.katalon.core.main.TestCaseMain$runTestCase$0.call(Unknown Source)
at TempTestCase1629946454892.run(TempTestCase1629946454892.groovy:25)

Could you help me why is that? i’ve already update my chrome and chromedriver in katalon studio.

6

Hi, I am facing the same issue although i am using the latest version of google chrome. Can you please help me. Thank you

7

I’m facing the same issue. Kindly help.

8

I’m also facing the same issue in mobile testing tap action. Kindly help me.

9

I’m also facing the same issue

10

I am Also facing same issue and below i post my link also
http://forum.katalon.com/t/now-i-am-automate-ios-real-device-doing-signup-process/62748

11

Hi, have you found the solution for this issue? I’m facing the same issue. Kindly help. Thanks