Troubleshooting common exceptions


This is a companion discussion topic for the original entry at https://docs.katalon.com/katalon-studio/docs/troubleshooting.html

Dear Katalon team, i have issue after while running the test case. here’s my error on my log :
=============== ROOT CAUSE =====================
Caused by: org.openqa.selenium.SessionNotCreatedException: session not created

For trouble shooting, please visit: https://docs.katalon.com/katalon-studio/docs/troubleshooting.html

04-27-2021 10:29:11 PM Test Cases/Desktop Web/Global Feature/SetBrowser

Elapsed time: 3.116s

Test Cases/Desktop Web/Global Feature/SetBrowser FAILED.
Reason:
com.kms.katalon.core.exception.StepFailedException: Unable to open browser with url: ‘’
at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.stepFailed(WebUIKeywordMain.groovy:64)
at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.runKeyword(WebUIKeywordMain.groovy:26)
at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword.openBrowser(OpenBrowserKeyword.groovy:81)
at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword.execute(OpenBrowserKeyword.groovy:67)
at com.kms.katalon.core.keyword.internal.KeywordExecutor.executeKeywordForPlatform(KeywordExecutor.groovy:73)
at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords.openBrowser(WebUiBuiltInKeywords.groovy:63)
at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords$openBrowser.call(Unknown Source)
at SetBrowser.run(SetBrowser:20)
at com.kms.katalon.core.main.ScriptEngine.run(ScriptEngine.java:194)
at com.kms.katalon.core.main.ScriptEngine.runScriptAsRawText(ScriptEngine.java:119)
at com.kms.katalon.core.main.TestCaseExecutor.runScript(TestCaseExecutor.java:398)
at com.kms.katalon.core.main.TestCaseExecutor.doExecute(TestCaseExecutor.java:389)
at com.kms.katalon.core.main.TestCaseExecutor.processExecutionPhase(TestCaseExecutor.java:368)
at com.kms.katalon.core.main.TestCaseExecutor.accessMainPhase(TestCaseExecutor.java:360)
at com.kms.katalon.core.main.TestCaseExecutor.execute(TestCaseExecutor.java:255)
at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:114)
at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:105)
at com.kms.katalon.core.main.TestCaseMain$runTestCase$0.call(Unknown Source)
at TempTestCase1619537339578.run(TempTestCase1619537339578.groovy:25)
Caused by: org.openqa.selenium.SessionNotCreatedException: session not created
from disconnected: unable to connect to renderer
(Session info: chrome=90.0.4430.85)
Build info: version: ‘3.141.59’, revision: ‘e82be7d358’, time: ‘2018-11-14T08:25:53’
System info: host: ‘ITQA-HQs-MacBook-Pro.local’, ip: ‘fe80:0:0:0:48a:cd1:372f:c4b7%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86_64’, os.version: ‘10.15.5’, java.version: ‘1.8.0_275’
Driver info: driver.version: CChromeDriver
remote stacktrace: 0 chromedriver 0x000000010c8b0cc9 chromedriver + 2718921
1 chromedriver 0x000000010cf6d143 chromedriver + 9781571
2 chromedriver 0x000000010c642218 chromedriver + 168472
3 chromedriver 0x000000010c62c9ed chromedriver + 80365
4 chromedriver 0x000000010c6436c3 chromedriver + 173763
5 chromedriver 0x000000010c69934f chromedriver + 525135
6 chromedriver 0x000000010c692ed3 chromedriver + 499411
7 chromedriver 0x000000010c669d9f chromedriver + 331167
8 chromedriver 0x000000010c66b03d chromedriver + 335933
9 chromedriver 0x000000010c87b5f9 chromedriver + 2500089
10 chromedriver 0x000000010c8898a5 chromedriver + 2558117
11 chromedriver 0x000000010c88a80f chromedriver + 2562063
12 chromedriver 0x000000010c85f741 chromedriver + 2385729
13 chromedriver 0x000000010c88ad1f chromedriver + 2563359
14 chromedriver 0x000000010c870c3c chromedriver + 2456636
15 chromedriver 0x000000010c8a4398 chromedriver + 2667416
16 chromedriver 0x000000010c8a455a chromedriver + 2667866
17 chromedriver 0x000000010c8b5d18 chromedriver + 2739480
18 libsystem_pthread.dylib 0x00007fff6dfce109 _pthread_start + 148
19 libsystem_pthread.dylib 0x00007fff6dfc9b8b thread_start + 15

at org.openqa.selenium.remote.W3CHandshakeResponse.lambda$errorHandler$0(W3CHandshakeResponse.java:62)
at org.openqa.selenium.remote.HandshakeResponse.lambda$getResponseFunction$0(HandshakeResponse.java:30)
at org.openqa.selenium.remote.ProtocolHandshake.lambda$createSession$0(ProtocolHandshake.java:126)
at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:128)
at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:74)
at org.openqa.selenium.remote.HttpCommandExecutor.execute(HttpCommandExecutor.java:136)
at org.openqa.selenium.remote.service.DriverCommandExecutor.execute(DriverCommandExecutor.java:83)
at org.openqa.selenium.remote.RemoteWebDriver.execute(RemoteWebDriver.java:552)
at com.kms.katalon.selenium.driver.CChromeDriver.execute(CChromeDriver.java:19)
at org.openqa.selenium.remote.RemoteWebDriver.startSession(RemoteWebDriver.java:213)
at org.openqa.selenium.remote.RemoteWebDriver.<init>(RemoteWebDriver.java:131)
at org.openqa.selenium.chrome.ChromeDriver.<init>(ChromeDriver.java:181)
at org.openqa.selenium.chrome.ChromeDriver.<init>(ChromeDriver.java:147)
at com.kms.katalon.selenium.driver.CChromeDriver.<init>(CChromeDriver.java:13)
at com.kms.katalon.core.webui.driver.DriverFactory.createNewChromeDriver(DriverFactory.java:400)
at com.kms.katalon.core.webui.driver.DriverFactory.startNewBrowser(DriverFactory.java:358)
at com.kms.katalon.core.webui.driver.DriverFactory.openWebDriver(DriverFactory.java:245)
at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword$_openBrowser_closure1.doCall(OpenBrowserKeyword.groovy:74)
at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword$_openBrowser_closure1.call(OpenBrowserKeyword.groovy)
at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.runKeyword(WebUIKeywordMain.groovy:20)
... 17 more

Could you help me why is that? i’ve already update my chrome and chromedriver in katalon studio.
I am using macOS.
Thank you

You should open Chrome and let it update completely and click Tools/Web/Terminate Running WebDrivers in Katalon Studio then run the test again.