I am having an issue with chrome running on katalon on a windows 7 machine. When it opens chrome it just gets stuck with data; in the address bar. I have scoured the internet for answers, Tried updating the chrome drivers, updating chrome, updating selenium but they all seem to get stuck on opening chrome.
Below is the log from katalon
Test Case FAILED because (of) (Stack trace: com.kms.katalon.core.exception.StepFailedException: Unable to open browser with url: ‘GlobalVariable.URLQA’ (Root cause: org.openqa.selenium.SessionNotCreatedException: session not created
from disconnected: Unable to receive message from renderer
(Session info: chrome=72.0.3626.109)
(Driver info: chromedriver=72.0.3626.69 (3c16f8a135abc0d4da2dff33804db79b849a7c38),platform=Windows NT 6.1.7601 SP1 x86_64) (WARNING: The server did not provide any stacktrace information)
Command duration or timeout: 7.84 seconds
Build info: version: ‘3.7.1’, revision: ‘8a0099a’, time: ‘2017-11-06T21:07:36.161Z’
System info: host: ‘Removed’, ip: '‘Removed’, ', os.name: ‘Windows 7’, os.arch: ‘amd64’, os.version: ‘6.1’, java.version: ‘1.8.0_181’
Driver info: driver.version: CChromeDriver)
Some information has been removed from that log for privacy reasons.
Additional information:
The script always seems to get as far as DriverFactory.changeWebDriver(); and then stopping. It crashes the same without this code it just pops up that extensions have been disabled by the administrator first.
System.setProperty("webdriver.chrome.driver", "C:\\chromedriver.exe")
ChromeOptions options = new ChromeOptions();
options.setExperimentalOption("useAutomationExtension", false);
WebDriver driver = new ChromeDriver(options);
DriverFactory.changeWebDriver(driver)
My chrome is version 72 and I have tried both the 72 chrome driver seen above and the 2.46 chromedriver.
Test Case FAILED because (of) (Stack trace: com.kms.katalon.core.exception.StepFailedException: Unable to open browser with url: ‘www.google.com’ (Root cause: org.openqa.selenium.SessionNotCreatedException: session not created from disconnected: Unable to receive message from renderer
This is the log with a normal url instead of a global variable, same thing happens.
The Chrome Options was to remove a popup that says loading of unpacked extensions is disabled by the administrator. Below is the log from a standard test case run with no additional options.
02-27-2019 06:33:53 AM - [START] - Start Test Case : Test Case
02-27-2019 06:33:54 AM - [INFO] - Evaluating variables for test case
02-27-2019 06:33:55 AM - [START] - Start action : openBrowser
Feb 27, 2019 6:33:56 AM org.openqa.selenium.remote.DesiredCapabilities chrome
INFO: Using new ChromeOptions() is preferred to DesiredCapabilities.chrome()
02-27-2019 06:33:56 AM - [INFO] - Opening browser
02-27-2019 06:33:56 AM - [INFO] - Starting ‘Chrome’ driver
02-27-2019 06:33:56 AM - [INFO] - Action delay is set to 0 seconds
Starting ChromeDriver 73.0.3683.20 (8e2b610813e167eee3619ac4ce6e42e3ec622017) on port 2587
Only local connections are allowed.
Please protect ports used by ChromeDriver and related test frameworks to prevent access by malicious code.
[1551267245.684][SEVERE]: Unable to receive message from renderer
02-27-2019 06:34:05 AM - [FAILED] - Unable to open browser with url: ‘www.google.com’ (Root cause: org.openqa.selenium.SessionNotCreatedException: session not created
from disconnected: Unable to receive message from renderer
(Session info: chrome=72.0.3626.109)
(Driver info: chromedriver=73.0.3683.20 (8e2b610813e167eee3619ac4ce6e42e3ec622017),platform=Windows NT 6.1.7601 SP1 x86_64) (WARNING: The server did not provide any stacktrace information)
Command duration or timeout: 6.93 seconds
Build info: version: ‘3.141.59’, revision: ‘e82be7d358’, time: ‘2018-11-14T08:25:53’
System info: host: ‘’, ip: ‘’, os.name: ‘Windows 7’, os.arch: ‘amd64’, os.version: ‘6.1’, java.version: ‘1.8.0_181’
Driver info: driver.version: CChromeDriver)
02-27-2019 06:34:05 AM - [FAILED] - Test Case FAILED because (of) (Stack trace: com.kms.katalon.core.exception.StepFailedException: Unable to open browser with url: ‘www.google.com’ (Root cause: org.openqa.selenium.SessionNotCreatedException: session not created
from disconnected: Unable to receive message from renderer
(Session info: chrome=72.0.3626.109)
(Driver info: chromedriver=73.0.3683.20 (8e2b610813e167eee3619ac4ce6e42e3ec622017),platform=Windows NT 6.1.7601 SP1 x86_64) (WARNING: The server did not provide any stacktrace information)
Command duration or timeout: 6.93 seconds
Build info: version: ‘3.141.59’, revision: ‘e82be7d358’, time: ‘2018-11-14T08:25:53’
System info: host: ‘’, ip: ‘’, os.name: ‘Windows 7’, os.arch: ‘amd64’, os.version: ‘6.1’, java.version: ‘1.8.0_181’
Driver info: driver.version: CChromeDriver)
The answer is easily stated (but I cannot know how easy it is to implement).
You are trying to use a remote system which is not setup for the purpose you had intended – i.e. Testing.
This is a devops issue. Either configure the remote system correctly, or use something else. Either way, this is not a Katalon issue and beyond the scope of what we do here.
That’s not to say some kind soul won’t have an actual solution for you… but I wouldn’t expect it or promise it to you.
Hi @Russ_Thomas … I am facing the same issue after upgrading the Katalon in the same machine. I just downloaded the latest version of Katalon and started using existing project. I just encountered this issue after starting a test. What could be the issue.
Starting ChromeDriver 73.0.3683.68 (47787ec04b6e38e22703e856e101e840b65afe72) on port 30000
Only local connections are allowed.
Please protect ports used by ChromeDriver and related test frameworks to prevent access by malicious code.
2019-05-02 10:59:30.171 ERROR c.k.k.core.keyword.internal.KeywordMain - ❌ Unable to open browser with url: 'xxxxxxxxx' (Root cause: com.kms.katalon.core.exception.StepFailedException: Unable to open browser with url: 'xxxxx'
at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.stepFailed(WebUIKeywordMain.groovy:64)
at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.runKeyword(WebUIKeywordMain.groovy:26)
at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword.openBrowser(OpenBrowserKeyword.groovy:81)
at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword.execute(OpenBrowserKeyword.groovy:67)
at com.kms.katalon.core.keyword.internal.KeywordExecutor.executeKeywordForPlatform(KeywordExecutor.groovy:56)
at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords.openBrowser(WebUiBuiltInKeywords.groovy:60)
at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords$openBrowser.call(Unknown Source)
at Test-06 PullPlannerActivities.run(Test-06 PullPlannerActivities:35)
at com.kms.katalon.core.main.ScriptEngine.run(ScriptEngine.java:194)
at com.kms.katalon.core.main.ScriptEngine.runScriptAsRawText(ScriptEngine.java:119)
at com.kms.katalon.core.main.TestCaseExecutor.runScript(TestCaseExecutor.java:336)
at com.kms.katalon.core.main.TestCaseExecutor.doExecute(TestCaseExecutor.java:327)
at com.kms.katalon.core.main.TestCaseExecutor.processExecutionPhase(TestCaseExecutor.java:306)
at com.kms.katalon.core.main.TestCaseExecutor.accessMainPhase(TestCaseExecutor.java:298)
at com.kms.katalon.core.main.TestCaseExecutor.execute(TestCaseExecutor.java:232)
at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:114)
at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:105)
at com.kms.katalon.core.main.TestCaseMain$runTestCase$0.call(Unknown Source)
at TempTestCase1556774956382.run(TempTestCase1556774956382.groovy:21)
Caused by: org.openqa.selenium.SessionNotCreatedException: session not created: Chrome version must be between 70 and 73
(Driver info: chromedriver=73.0.3683.68 (47787ec04b6e38e22703e856e101e840b65afe72),platform=Windows NT 6.2.9200 x86_64) (WARNING: The server did not provide any stacktrace information)
Command duration or timeout: 953 milliseconds
Build info: version: '3.7.1', revision: '8a0099a', time: '2017-11-06T21:07:36.161Z'
System info: host: 'xxxxx', ip: '192.168.xx.xx', os.name: 'Windows 8', os.arch: 'amd64', os.version: '6.2', java.version: '1.8.0_181'
Driver info: driver.version: CChromeDriver
at org.openqa.selenium.remote.ErrorHandler.createThrowable(ErrorHandler.java:214)
at org.openqa.selenium.remote.ErrorHandler.throwIfResponseFailed(ErrorHandler.java:166)
at org.openqa.selenium.remote.JsonWireProtocolResponse.lambda$new$0(JsonWireProtocolResponse.java:53)
at org.openqa.selenium.remote.JsonWireProtocolResponse.lambda$getResponseFunction$2(JsonWireProtocolResponse.java:91)
at org.openqa.selenium.remote.ProtocolHandshake.lambda$createSession$0(ProtocolHandshake.java:123)
at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:126)
at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:73)
at org.openqa.selenium.remote.HttpCommandExecutor.execute(HttpCommandExecutor.java:142)
at org.openqa.selenium.remote.service.DriverCommandExecutor.execute(DriverCommandExecutor.java:83)
at org.openqa.selenium.remote.RemoteWebDriver.execute(RemoteWebDriver.java:600)
at com.kms.katalon.selenium.driver.CChromeDriver.execute(CChromeDriver.java:20)
at org.openqa.selenium.remote.RemoteWebDriver.startSession(RemoteWebDriver.java:219)
at org.openqa.selenium.remote.RemoteWebDriver.<init>(RemoteWebDriver.java:142)
at org.openqa.selenium.chrome.ChromeDriver.<init>(ChromeDriver.java:181)
at org.openqa.selenium.chrome.ChromeDriver.<init>(ChromeDriver.java:147)
at com.kms.katalon.selenium.driver.CChromeDriver.<init>(CChromeDriver.java:13)
at com.kms.katalon.core.webui.driver.DriverFactory.createNewChromeDriver(DriverFactory.java:281)
at com.kms.katalon.core.webui.driver.DriverFactory.startNewBrowser(DriverFactory.java:243)
at com.kms.katalon.core.webui.driver.DriverFactory.openWebDriver(DriverFactory.java:188)
at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword$_openBrowser_closure1.doCall(OpenBrowserKeyword.groovy:74)
at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword$_openBrowser_closure1.call(OpenBrowserKeyword.groovy)
at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.runKeyword(WebUIKeywordMain.groovy:20)
at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword.openBrowser(OpenBrowserKeyword.groovy:81)
at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword.execute(OpenBrowserKeyword.groovy:67)
at com.kms.katalon.core.keyword.internal.KeywordExecutor.executeKeywordForPlatform(KeywordExecutor.groovy:56)
at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords.openBrowser(WebUiBuiltInKeywords.groovy:60)
at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords$openBrowser.call(Unknown Source)
at Script1539755203039.run(Script1539755203039.groovy:35)
... 11 more
Team, does anyone has any idea why the latest version of Katalon Studio 6.1.2 is not usable. I was using 6.0.6 version before upgrading, which is still working without this issue.