"Please make sure your credentials are valid" Error with KRE using Jenkins Pipeline

Product Forums Katalon Studio
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Hello, I have been sporadically experiencing a “Please make sure your credentials are valid” error while in the middle of a job running. When this happens it kills the run. I do not understand why it is occurring because our credentials are valid and if I simply rebuild the job it will complete next try no issues. It has happened a couple times in the past but wasn’t really a problem until this week where it has increased in frequency exponentially.

There is no error traceback or any issues until suddenly it displays:

Please make sure your credentials are valid.
This session has been terminated: Please make sure your credentials are valid.
Launcher status after execution process completed: Terminated

Then after it terminates the run it will always fail to release the license and display this (The exit code will sometimes be 1 if it had failed any tests by the time the credentials invalidate but never any other code):

Execution completed. Exit code: 0.
Start clean up session
End check license task
End clean up session
Start release license task

Wed Aug 16 05:25:42 EDT 2023
Error when release license
com.kms.katalon.integration.analytics.exceptions.AnalyticsApiExeception: java.net.UnknownHostException: admin.katalon.com: No address associated with hostname
	at com.kms.katalon.integration.analytics.exceptions.AnalyticsApiExeception.wrap(AnalyticsApiExeception.java:23)
	at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.requestToken(AnalyticsApiProvider.java:158)
	at com.kms.katalon.integration.analytics.providers.TestOpsFeatureActivatorImpl.connect(TestOpsFeatureActivatorImpl.java:45)
	at com.kms.katalon.application.utils.ActivationInfoCollector.releaseLicense(ActivationInfoCollector.java:822)
	at com.kms.katalon.console.application.ConsoleMain.launch(ConsoleMain.java:530)
	at com.kms.katalon.console.application.ConsoleApplicationStarter.start(ConsoleApplicationStarter.java:36)
	at com.kms.katalon.application.Application.runConsole(Application.java:125)
	at com.kms.katalon.application.Application.start(Application.java:88)
	at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:203)
	at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:137)
	at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:107)
	at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:401)
	at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:255)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:657)
	at org.eclipse.equinox.launcher.Main.basicRun(Main.java:594)
	at org.eclipse.equinox.launcher.Main.run(Main.java:1447)
	at org.eclipse.equinox.launcher.Main.main(Main.java:1420)
Caused by: java.net.UnknownHostException: admin.katalon.com: No address associated with hostname
	at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)
	at java.net.InetAddress$2.lookupAllHostAddr(InetAddress.java:929)
	at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1324)
	at java.net.InetAddress.getAllByName0(InetAddress.java:1277)
	at java.net.InetAddress.getAllByName(InetAddress.java:1193)
	at java.net.InetAddress.getAllByName(InetAddress.java:1127)
	at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)
	at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:111)
	at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
	at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)
	at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
	at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
	at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
	at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
	at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:55)
	at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.executeRequest(AnalyticsApiProvider.java:681)
	at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.executeRequest(AnalyticsApiProvider.java:716)
	at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.requestToken(AnalyticsApiProvider.java:156)
	... 19 more


com.kms.katalon.integration.analytics.exceptions.AnalyticsApiExeception: java.net.UnknownHostException: admin.katalon.com: No address associated with hostname
	at com.kms.katalon.integration.analytics.exceptions.AnalyticsApiExeception.wrap(AnalyticsApiExeception.java:23)
	at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.requestToken(AnalyticsApiProvider.java:158)
	at com.kms.katalon.integration.analytics.providers.TestOpsFeatureActivatorImpl.connect(TestOpsFeatureActivatorImpl.java:45)
	at com.kms.katalon.application.utils.ActivationInfoCollector.releaseLicense(ActivationInfoCollector.java:822)
	at com.kms.katalon.console.application.ConsoleMain.launch(ConsoleMain.java:530)
	at com.kms.katalon.console.application.ConsoleApplicationStarter.start(ConsoleApplicationStarter.java:36)
	at com.kms.katalon.application.Application.runConsole(Application.java:125)
	at com.kms.katalon.application.Application.start(Application.java:88)
	at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:203)
	at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:137)
	at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:107)
	at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:401)
	at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:255)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:657)
	at org.eclipse.equinox.launcher.Main.basicRun(Main.java:594)
	at org.eclipse.equinox.launcher.Main.run(Main.java:1447)
	at org.eclipse.equinox.launcher.Main.main(Main.java:1420)
Caused by: java.net.UnknownHostException: admin.katalon.com: No address associated with hostname
	at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)
	at java.net.InetAddress$2.lookupAllHostAddr(InetAddress.java:929)
	at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1324)
	at java.net.InetAddress.getAllByName0(InetAddress.java:1277)
	at java.net.InetAddress.getAllByName(InetAddress.java:1193)
	at java.net.InetAddress.getAllByName(InetAddress.java:1127)
	at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)
	at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:111)
	at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
	at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)
	at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
	at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
	at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
	at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
	at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:55)
	at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.executeRequest(AnalyticsApiProvider.java:681)
	at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.executeRequest(AnalyticsApiProvider.java:716)
	at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.requestToken(AnalyticsApiProvider.java:156)
	... 19 more

All launchers terminated

Again if I simply re-run the job it will then have 0 issues and complete as expected.

2 Likes
2

Today marks the forth day in a row where this issue has occurred and killed our nightly pipeline.

3

This is still happening though I seem to have found a way to reduce it happening. It seems that if the pipeline runs at 5am-6am it encounters this issue (9/10 times). If I wait and run it at 6am-7am it doesn’t encounter the issue as often (2/10 times). I do not know what it is but I guess Katalon+Jenkins is not happy at 5:20am

1 Like
4

Hi Katalon Team, please help i have the same problem also, i run using gitlab ci/cd got error like below :
Please make sure your credentials are valid.
This session has been terminated: Please make sure your credentials are valid.
Launcher status after execution process completed: Terminated

it’s always stuck the license after run, and it’s happen most of the time
what annoys me, it run halfway done and then this error come

1 Like