Licensing Support

HELP! I’ve been down for over 48 hours and cannot run tests in Azure DevOps through docker. I purchased a Katalon DevOps license, but getting the below when running in a YAML pipeline:

2020-08-24T15:46:26.7016990Z INFO: Katalon Version: 7.6.2
2020-08-24T15:46:26.7070301Z INFO: Command-line arguments: -browserType=Chrome -retry=0 -statusDelay=10 -testSuitePath=Test Suites/Smoke -runMode=console -reportFolder=/katalon/katalon/source/report -projectPath=/tmp/katalon_execute/project/AffintyQAAutomation/xxxxxx
2020-08-24T15:46:26.7071039Z INFO: User working dir: /tmp/katalon_execute/workspace
2020-08-24T15:46:26.7071588Z INFO: Error log: /tmp/session-689401c6/.metadata/.log
2020-08-24T15:46:26.7071952Z INFO: Katalon TestOps server URL:
2020-08-24T15:46:26.7092446Z INFO: Katalon Store server URL:
2020-08-24T15:46:26.7092814Z INFO: User home: /root
2020-08-24T15:46:26.7093039Z INFO: Java vendor: Private Build
2020-08-24T15:46:26.7093277Z INFO: Java version: 1.8.0_252
2020-08-24T15:46:26.7093501Z INFO: Local OS: Linux 64bit
2020-08-24T15:46:26.7487411Z INFO: CPU load: 2%
2020-08-24T15:46:26.7487720Z INFO: Total memory: 6927 MB
2020-08-24T15:46:26.7487946Z INFO: Free memory: 906 MB
2020-08-24T15:46:26.7524327Z Start getting machine ID on Linux
2020-08-24T15:46:26.7681538Z End getting machine ID on Linux 201d4aabc7eb80XXXXXXXXXX
2020-08-24T15:46:26.7681880Z Start appending additional signatures
2020-08-24T15:46:26.7703321Z hardwareSerialNumber
2020-08-24T15:46:26.7703552Z osDependentUsername root
2020-08-24T15:46:26.7703832Z End appending additional signatures 201d4aabc7eb80ceaf01a0e55f1f99fd__root
2020-08-24T15:46:26.7712448Z INFO: Machine ID: 17888cd4916a3f3d8aXXXXXXXXXXXX
2020-08-24T15:46:26.7793564Z Activating…
2020-08-24T15:46:26.7826670Z Start activating offline…
2020-08-24T15:46:26.7835066Z Search for valid offline licenses in folder: /root/.katalon/license
2020-08-24T15:46:26.7841396Z The number of valid offline licenses: 0
2020-08-24T15:46:26.7849867Z Offline activation failed.
2020-08-24T15:46:26.7850106Z Start activating online…
2020-08-24T15:46:26.9128979Z log4j:WARN No appenders could be found for logger (org.apache.http.client.protocol.RequestAddCookies).
2020-08-24T15:46:26.9129452Z log4j:WARN Please initialize the log4j system properly.
2020-08-24T15:46:27.0926465Z Online activation for console mode failed.
2020-08-24T15:46:27.0926850Z Activation failed. Please make sure you are using a valid license.
2020-08-24T15:46:27.0927116Z All launchers terminated
2020-08-24T15:46:27.8734317Z + ret_code=3
2020-08-24T15:46:27.8744010Z ++ id -u
2020-08-24T15:46:27.8763795Z ++ id -g
2020-08-24T15:46:27.8785700Z + chown -R 0:0 /katalon/katalon/source/report
2020-08-24T15:46:27.8798746Z + chmod -R 777 /katalon/katalon/source/report
2020-08-24T15:46:27.8807717Z + ls /katalon/katalon/source/report
2020-08-24T15:46:27.8821528Z + cd /
2020-08-24T15:46:27.8822637Z + exit 3

I’ve done everything per the documentation / setup and have a valid DevOps license.

What type of pipeline are you using? Can you share us the yaml content file (in private)?