License activation error 7.1.2

Hi,

I bought a floating runtime license and when I try to run the tests using Katalon Runtime Executor I receive this error:

INFO: Katalon Version: 7.1.2
INFO: Command-line arguments: -runMode=console -projectPath=D:\katalon_projects\SBB1_3 - PROD\SBB DCS.prj -retry=0 -testSuitePath=Test Suites/SBB TS_Regression PROD -executionProfile=default -browserType=Chrome -apiKey=******
INFO: User working dir: D:
INFO: Error log: D:/katalon/Katalon_Studio_Engine_Windows_64-7.1.2/config/session-a447fc58/.metadata/.log
INFO: Katalon TestOps server URL: https://analytics.katalon.com
INFO: Katalon Store server URL: https://store.katalon.com
INFO: User home: C:\Users\svc_katalon
INFO: Java vendor: Oracle Corporation
INFO: Java version: 1.8.0_181
INFO: Local OS: Windows Server 2016 64bit
INFO: CPU load: 50%
INFO: Total memory: 8191 MB
INFO: Free memory: 5694 MB
INFO: Machine ID: d196094572725d935a3eea7432647827

Activating…
Start activating offline…
Search for valid offline licenses in folder: C:\Users\svc_katalon.katalon\license
The number of valid offline licenses: 0
Offline activation failed.
Start activating online…
Katalon TestOps: Unexpected response, URL: https://analytics.katalon.com/api/v1/license-keys/activate?machineKey=d196094572725d935a3eea7432647827&ksVersion=7.1.2&email&sessionId=e720b84e-b9ac-44d9-8b8a-c692a8daa54a&hostname=uncta-prd-kata1&package=ENGINE, Status: 400, Response: {“timestamp”:“2020-01-06T09:13:12.577+0000”,“status”:400,“error”:“Bad Request”,“message”:“Trial license is only available for Katalon accounts registered with a business email.”,“trace”:“com.katalon.kit.exception.KaBadRequestException: Trial license is only available for Katalon accounts registered with a business email.\n\tat com.katalon.kit.api.service.LicenseKeyResourceService.activate(LicenseKeyResourceService.java:290)\n\tat com.katalon.kit.api.facade.LicenseKeyResourceFacade.activate(LicenseKeyResourceFacade.java:142)\n\tat com.katalon.kit.api.facade.LicenseKeyResourceFacade$$FastClassBySpringCGLIB$$1233ec1b.invoke()\n\tat org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:218)\n\tat org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.invokeJoinpoint(CglibAopProxy.java:749)\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)\n\tat org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:295)\n\tat org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:98)\n\tat org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)\n\tat org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:688)\n\tat com.katalon.kit.api.facade.LicenseKeyResourceFacade$$EnhancerBySpringCGLIB$$a6618a89.activate()\n\tat com.katalon.kit.api.controller.LicenseKeyResourceController.activate(LicenseKeyResourceController.java:29)\n\tat sun.reflect.GeneratedMethodAccessor505.invoke(Unknown Source)\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\n\tat java.lang.reflect.Method.invoke(Method.java:498)\n\tat org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:190)\n\tat org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:138)\n\tat org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:104)\n\tat org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:892)\n\tat org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:797)\n\tat org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87)\n\tat org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1039)\n\tat org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:942)\n\tat org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1005)\n\tat org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:908)\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:660)\n\tat org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:882)\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:741)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.springframework.boot.actuate.web.trace.servlet.HttpTraceFilter.doFilterInternal(HttpTraceFilter.java:88)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:109)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:320)\n\tat org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:127)\n\tat org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:91)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:119)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:137)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:111)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:170)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:63)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.oauth2.provider.authentication.OAuth2AuthenticationProcessingFilter.doFilter(OAuth2AuthenticationProcessingFilter.java:176)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:116)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.header.HeaderWriterFilter.doFilterInternal(HeaderWriterFilter.java:74)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:109)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:105)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:56)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:109)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.access.channel.ChannelProcessingFilter.doFilter(ChannelProcessingFilter.java:157)\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)\n\tat org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:215)\n\tat org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:178)\n\tat org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:357)\n\tat org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:270)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:99)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:109)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.springframework.web.filter.FormContentFilter.doFilterInternal(FormContentFilter.java:92)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:109)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.springframework.web.filter.HiddenHttpMethodFilter.doFilterInternal(HiddenHttpMethodFilter.java:93)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:109)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat com.katalon.kit.mvc.filter.Oauth2SupportFilter.doFilterInternal(Oauth2SupportFilter.java:71)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:109)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat com.katalon.kit.mvc.filter.WebFilter.doFilterInternal(WebFilter.java:52)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:109)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat com.katalon.kit.mvc.filter.RequestIdFilter.doFilterInternal(RequestIdFilter.java:50)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:109)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.springframework.boot.web.servlet.support.ErrorPageFilter.doFilter(ErrorPageFilter.java:128)\n\tat org.springframework.boot.web.servlet.support.ErrorPageFilter.access$000(ErrorPageFilter.java:66)\n\tat org.springframework.boot.web.servlet.support.ErrorPageFilter$1.doFilterInternal(ErrorPageFilter.java:103)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:109)\n\tat org.springframework.boot.web.servlet.support.ErrorPageFilter.doFilter(ErrorPageFilter.java:121)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.springframework.boot.actuate.metrics.web.servlet.WebMvcMetricsFilter.filterAndRecordMetrics(WebMvcMetricsFilter.java:114)\n\tat org.springframework.boot.actuate.metrics.web.servlet.WebMvcMetricsFilter.doFilterInternal(WebMvcMetricsFilter.java:104)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:109)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:200)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:109)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.springframework.web.filter.AbstractRequestLoggingFilter.doFilterInternal(AbstractRequestLoggingFilter.java:262)\n\tat com.katalon.kit.mvc.filter.RequestAndResponseLoggingFilter.doFilterInternal(RequestAndResponseLoggingFilter.java:20)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:109)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat com.katalon.kit.mvc.filter.CleanUpFilter.doFilterInternal(CleanUpFilter.java:19)\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:109)\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)\n\tat org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)\n\tat org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)\n\tat org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:493)\n\tat org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)\n\tat org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)\n\tat org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:679)\n\tat org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:660)\n\tat org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)\n\tat org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)\n\tat org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:798)\n\tat org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)\n\tat org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:808)\n\tat org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1498)\n\tat org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\n\tat java.lang.Thread.run(Thread.java:748)\n”,“path”:"/api/v1/license-keys/activate"}
Trial license is only available for Katalon accounts registered with a business email.
java.lang.NullPointerException
at com.kms.katalon.execution.console.ConsoleMain.launch(ConsoleMain.java:220)
at com.kms.katalon.console.application.Application.runConsole(Application.java:71)
at com.kms.katalon.core.application.Application.runConsole(Application.java:98)
at com.kms.katalon.core.application.Application.start(Application.java:73)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:243)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:673)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:610)
at org.eclipse.equinox.launcher.Main.run(Main.java:1519)

All launchers terminated

In Katalon TestOPS I see 1 active license in the Tab " [Katalon Floating Runtime Engine]" - but no machine IDs listed below.

Any help welcome!

Same error after upgrading to 7.2.1

Hi @marco.sala, can you provide us the email you used?

Hi @marco.sala

The error message:

https://analytics.katalon.com/api/v1/license-keys/activate?machineKey=d196094572725d935a3eea7432647827&ksVersion=7.1.2&email&sessionId=e720b84e-b9ac-44d9-8b8a-c692a8daa54a&hostname=uncta-prd-kata1&package=ENGINE,

Indicates that the environment is not recognized as having dynamic hardware specifications, so it’s looking for a node-locked license which you don’t have, hence the error.

What are you executing the tests on ? Docker, Azure DevOps.

We are running the tests on a virtual machine (windows server 201x).

And we use the following email: sbb.katalon@unic.com

Hi @marco.sala

Virtual machine is not always a dynamic hardware specification. Only A VM that is destroyed and created every time is considered such an environment. So if you’re just executing tests on a regular VM, then floating license is not the right type of license, you’d need a node-locked license instead.

Switching to the correct license fixed our issues. Thanks!

1 Like