Katalon Studio Enterprise

#1

Hello guys,
I’m trying to run Katalon Studio Enterprise 7.0 (beta) version, but I’m getting an error saying that, I have network problems. When I try to make offline activation, it requires an offline activation file, which I don’t have. I want to know, I should purchase the license first or how could I get that file?
image

**EDIT: **
I’ve activated the license, but now I can’t connect to the store.katalon.com to get plugins. In log viewer it gives me following error:

!ENTRY org.eclipse.e4.ui.workbench 4 0 2019-09-30 13:16:09.075
!MESSAGE 
!STACK 0
com.kms.katalon.plugin.models.KStoreClientException: Unexpected error occurs during executing authenticate
	at com.kms.katalon.plugin.service.KStoreRestClient.authenticate(KStoreRestClient.java:188)
	at com.kms.katalon.plugin.dialog.KStoreLoginDialog.authenticate(KStoreLoginDialog.java:272)
	at com.kms.katalon.plugin.dialog.KStoreLoginDialog$4.lambda$2(KStoreLoginDialog.java:197)
	at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
	at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:182)
	at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4211)
	at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3827)
	at org.eclipse.jface.window.Window.runEventLoop(Window.java:818)
	at org.eclipse.jface.window.Window.open(Window.java:794)
	at com.kms.katalon.composer.handlers.RequireAuthorizationHandler.getBasicCredentials(RequireAuthorizationHandler.java:28)
	at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.lambda$0(ReloadPluginsHandler.java:64)
	at org.eclipse.ui.internal.UILockListener.doPendingWork(UILockListener.java:162)
	at org.eclipse.ui.internal.UISynchronizer$3.run(UISynchronizer.java:154)
	at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
	at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:182)
	at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4211)
	at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3827)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$4.run(PartRenderingEngine.java:1121)
	at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
	at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1022)
	at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:150)
	at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:693)
	at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
	at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:610)
	at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:148)
	at com.kms.katalon.core.application.Application.internalRunGUI(Application.java:163)
	at com.kms.katalon.core.application.Application.runGUI(Application.java:153)
	at com.kms.katalon.core.application.Application.start(Application.java:83)
	at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
	at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
	at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
	at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
	at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:243)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:673)
	at org.eclipse.equinox.launcher.Main.basicRun(Main.java:610)
	at org.eclipse.equinox.launcher.Main.run(Main.java:1519)
Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
	at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1964)
	at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:328)
	at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:322)
	at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1614)
	at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:216)
	at sun.security.ssl.Handshaker.processLoop(Handshaker.java:1052)
	at sun.security.ssl.Handshaker.process_record(Handshaker.java:987)
	at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1072)
	at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1385)
	at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1413)
	at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1397)
	at org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:394)
	at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.upgrade(DefaultHttpClientConnectionOperator.java:185)
	at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.upgrade(PoolingHttpClientConnectionManager.java:369)
	at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:415)
	at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
	at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
	at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
	at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
	at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
	at com.kms.katalon.plugin.service.KStoreRestClient.authenticate(KStoreRestClient.java:164)
	... 39 more
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:397)
	at sun.security.validator.PKIXValidator.engineValidate(PKIXValidator.java:302)
	at sun.security.validator.Validator.validate(Validator.java:262)
	at sun.security.ssl.X509TrustManagerImpl.validate(X509TrustManagerImpl.java:324)
	at sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:229)
	at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:124)
	at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1596)
	... 58 more
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	at sun.security.provider.certpath.SunCertPathBuilder.build(SunCertPathBuilder.java:141)
	at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(SunCertPathBuilder.java:126)
	at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:280)
	at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:392)
	... 64 more
#2

are you behind certain corporate or personal proxy / firewall?

#3

Yes, I am, but I’ve contacted with security department and they say, that everything is opened and nothing is blocked… Can I get some information on which links should I have permissions or something like that ?

#4

try to run something like this from your machine:

# this is for windows
tracert store.katalon.com

or

# this is for linux
traceroute store.katalon.com

it may give you a hint if the connectivity is blocked at layer 3 or somewhere else

LE: note that, sometime, some katalon services may be down. i had to try 2 times to activate katalon 7.0.
second time worked for me.
they may have to upgrade/review a bit the infrastructure (or it was a temporary glitch in our network)

#5

image

image

#6

The problem is, on the 7.0 version, I can’t connect to the plugin store, but on the earlier versions, I can connect easly.

#7

for me looks like connectivity issues from your machine.
you should get at least 2nd hop resolved (first is the gateway) … see a striped sample from my machine:
tracert

if you open the link in the browser, it works? (try in private mode/clean cache session)

LE: unless you are in a network with very large broadcast, that can explain the timeout on the 2nd hop … and that is a bad practice for network administrators.

LLE: the DNS may looks ok, as it is resolved to a certain ip

#8

Yes, I can open the link in my browser and everything seems ok.

#9

and if you try now with 6.3.3 is working?
strange … just a guess but KSE may use different services than free edition?
@ThanhTo any clue on how this services are running ‘under the hood’ so we can dig more?
(i am lazy to use wireshark or other packet inspection tool)

@brithwulf try also an ifconfig /flushdns (as admin) on your machine and check again.
i tried to filter the ip resolved for you by traceroute to match with any recorded for katalon but no match. could be also a dns caching problem …