Katalon Studio doesn't see my ios device on mac

Product Forums Katalon Studio
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#1

hi

I have done all of steps from this page: https://www.katalon.com/hidden-post/ios-android-setup-macos/

xcode see my iphone, but catalon not.
On catalon devices list i can see only ios simulator device.

Anyone can help?

#2

You should check up again on this guide: https://docs.katalon.com/display/KD/Mobile+on+macOS. That provided page looks like a ‘hidden-post’, so information from that post might be outdated

#3

Andrzej Kozioł Hi, Did you find any solution? i am facing the same issue

#4

hello, I am facing the same issue I need a help

#5

The same problem here, Please Help

#6

Hello, I just faced this issue too. can anyone have any solutions?
Last week, my Katalon in MAC can see my device normally but today can’t see the device.
I tried many ways to fix but still can’t.

#7

I too cannot see my iPhone 5s (ios 10.3) in the device list… !!

#8

Have you guys followed instructions from this page for troubleshooting?
https://docs.katalon.com/display/KD/Troubleshooting+automated+mobile+testing

#9

Vinh Nguyen said:

Have you guys followed instructions from this page for troubleshooting?
https://docs.katalon.com/display/KD/Troubleshooting+automated+mobile+testing

I’ve tried trouble shooting No.1 and i got this. What should i do?

image.png

1 Like
#10

Yes. My device Id is getting identified in terminal. But not in Katalon

Also when i execute the xcodebuild command, my test fails as below :

19:50:42.697 WebDriverAgentRunner-Runner[593:228561] _XCT_testBundleReadyWithProtocolVersion:minimumVersion: reply received

19:51:42.786 WebDriverAgentRunner-Runner[593:228487] <XCTWaiter: 0x170006080, state: XCTWaiterStateInProgress> done waiting

19:51:42.787 WebDriverAgentRunner-Runner[593:228487] <XCTWaiter: 0x170006080, state: XCTWaiterStateFailed> reporting timed out failure with IDE session ready for test plan

19:51:42.787 WebDriverAgentRunner-Runner[593:228487] <XCTWaiter: 0x170006080, state: XCTWaiterStateFailed> cleaning up IDE session ready for test plan

====================

2018-08-06 19:52:47.643 xcodebuild[27979:568551] Error Domain=IDETestOperationsObserverErrorDomain Code=6 “Early unexpected exit, operation never finished bootstrapping - no restart will be attempted” UserInfo={NSLocalizedDescription=Early unexpected exit, operation never finished bootstrapping - no restart will be attempted}

Testing failed:

Early unexpected exit, operation never finished bootstrapping - no restart will be attempted

** TEST FAILED **

Can this be a reason for not detecting the device in Katalon

#11

Has anyone found a solution to this issue? I am having the exact same issue as outlined.

#12

Vinh Nguyen said:

You should check up again on this guide: https://docs.katalon.com/display/KD/Mobile+on+macOS. That provided page looks like a ‘hidden-post’, so information from that post might be outdated

please Vinh Nguyen
can you give me a configuration that can detect ios devices ?
I mean version of macos, of xcode, of katalon studio, …
Thanks a lot :slight_smile:

#13

One of the first things you can do is see if the device is recognized by command line tools outside of Xcode:

idevice_id -l

If that does show your device, then it could be that you don’t have permissions to run some of the other command line tools that Katalon (and Appium behind the scenes) require. You can reinstall those tools with:

brew uninstall ideviceinstallerbrew uninstall libimobiledevice
brew install --HEAD libimobiledevice
brew link --overwrite libimobiledevice
brew install --HEAD  ideviceinstaller
brew link --overwrite ideviceinstaller
sudo chmod -R 777 /var/db/lockdown/

Hope this helps,

Chris

2 Likes
#14

Anyone got this working. We are facing the same issue with Katalon Studio 6.3.0.
Appium 1.14
Xcode 10.2.1

Ios device is showing up in Xcode and is able to install demo app but through Katalon Studio it shows up as Unrecognized Device.

Any clue on what to do next?

#15

Hi @g.shyamvinaykumar,

Please try the solution above:

Thanks

#16

I also tried all above steps you have mentioned and its still showing me . I am using Version: 6.3.3, Build 11
My device Details: iPhone 6S, iOS 12.3
Xcode: 10.2
Could you please tell me whether the Katalon studio team working on giving the real device feature for iOS or, it has already released?

#17

I am facing the same issue. ‘device_id -l’ command does not work in my Mac. I use ‘xcrun xctrace list devices’. I can see only the simulators. If I run the WebDriverAgent test command I can see the WebdriverAgentPhone in my iPhone.