Katalon Studio 5.5 Update fails (Windows 7 x32)

Using my Windows 7 Pro x32 machine when I start Katalon I am prompted to update from 5.4.2 to 5.5.0 confirming “Download”, the files are downloaded and I am asked to restart, restart and I am asked to update again from 5.4.2 to 5.5.0.

The same update path worked fine on Windows 10 Pro x64 and Windows 8.1 x32. I am running Katalon via a shortcut with admin creds.

1 Like

Hi Anthoy,
Please help to post more details followed with this template: http://forum.katalon.com/discussion/4405/read-this-first-before-reporting-an-issue-bug#latest
And in the meanwhile, it is possible if you use Manual download from forum.

This just happened to me with Windows 10 Pro x64.

Can you help to post Katalon Studio logs here? And also updater logs as well, it is located in this place: \configuration\resources\update\updater\updater.tx

Here is a fraction of a updater.log because the whole file is too big:

2018-07-13 08:07:37 AM INFO: {"appDir":"C:\\Program Files\\Katalon\\Katalon_Studio_Windows_64-5.4","execFile":"C:\\Program Files\\Katalon\\Katalon_Studio_Windows_64-5.4\\katalon.exe","latestVersionDir":"C:\\Program Files\\Katalon\\Katalon_Studio_Windows_64-5.4\\configuration\\resources\\update\\5.5.0","latestVersion":"5.5.0","currentVersion":"5.4.2"}
2018-07-13 08:07:37 AM INFO: Platform: win32-x86_64
2018-07-13 08:07:37 AM INFO: Console output on Windows: 
Image Name                     PID Session Name        Session#    Mem Usage
========================= ======== ================ =========== ============
katalon.exe                  21536 Services                   0     54,428 K
katalon.exe                  53864 Services                   0     35,384 K
katalon.exe                  33200 Console                    2    947,780 K
2018-07-13 08:07:37 AM INFO: Waiting for Katalon to close
2018-07-13 08:07:37 AM INFO: Platform: win32-x86_64
2018-07-13 08:07:37 AM INFO: Console output on Windows: 
Image Name                     PID Session Name        Session#    Mem Usage
========================= ======== ================ =========== ============
katalon.exe                  21536 Services                   0     54,428 K
katalon.exe                  53864 Services                   0     35,384 K
katalon.exe                  33200 Console                    2    947,780 K

It basically continues like this for an hour. It seems the updater is trying to update in the background?

All right, it seems to be working now.

When I shut down all the background processes, the update went through.

I was running a test that was launched from a scheduler and in headless mode, so I didn’t see that it was still running when I opened Katalon this morning.

I think this is an another issue that merits some thought - there’s no way to tell (using Katalon Studio) if there is a headless execution going on. Even when you start it from the command line and then close the CL window the tests are continuing in the background but until you get a test report you cannot tell.

1 Like

Alice said:

Hi Anthoy,
Please help to post more details followed with this template: http://forum.katalon.com/discussion/4405/read-this-first-before-reporting-an-issue-bug#latest
And in the meanwhile, it is possible if you use Manual download from forum.

Logs attached as per template, no log file in \configuration\resources\update\updater\updater.tx

Files for update are downloaded

kat.log