Katalon.com down

Product Forums Katalon Studio
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1

Hello,
Katalon.com is down.

image
image1508×462 7.64 KB

2

Please check now … It’s up and running … :grinning:

1 Like
3

Hello @discover.selenium , its very slow and i get error 504 everytime.

timeout
timeout1639×583 8.25 KB

4 
 ~ $ traceroute katalon.com
traceroute to katalon.com (34.204.29.249), 30 hops max, 60 byte packets
 1  -------  1.683 ms  1.756 ms  1.596 ms
 2  --------  2.897 ms  3.409 ms  3.576 ms
 3  --------   3.783 ms  3.725 ms  3.737 ms
 4  10.19.141.65 (10.19.141.65)  3.490 ms  3.481 ms  3.312 ms
 5  10.0.243.97 (10.0.243.97)  3.224 ms  3.189 ms  3.616 ms
 6  10.0.240.198 (10.0.240.198)  8.820 ms  8.661 ms  8.983 ms
 7  10.0.240.213 (10.0.240.213)  30.046 ms  28.558 ms  28.854 ms
 8  10.0.240.145 (10.0.240.145)  28.264 ms  28.217 ms  28.738 ms
 9  ffm-b10-link.telia.net (62.115.154.68)  28.312 ms  28.206 ms  28.155 ms
10  ffm-bb2-link.telia.net (62.115.137.210)  118.854 ms  118.784 ms *
11  prs-bb4-link.telia.net (62.115.114.98)  118.691 ms prs-bb4-link.telia.net (62.115.122.138)  115.573 ms  116.095 ms
12  rest-bb1-link.telia.net (62.115.122.159)  115.028 ms ldn-bb4-link.telia.net (62.115.114.228)  121.365 ms rest-bb1-link.telia.net (62.115.122.159)  115.248 ms
13  ash-b1-link.telia.net (80.91.248.157)  118.823 ms  120.128 ms  119.702 ms
14  rest-bb1-link.telia.net (62.115.141.244)  122.038 ms vadata-ic-333119-ash-b1.c.telia.net (213.248.92.171)  119.517 ms rest-bb1-link.telia.net (62.115.141.244)  118.530 ms
15  * * *
16  * * vadata-ic-333119-ash-b1.c.telia.net (213.248.92.171)  121.418 ms
17  * 52.93.29.56 (52.93.29.56)  116.200 ms 52.93.29.50 (52.93.29.50)  116.398 ms
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *
 ~ $ ping katalon.com
PING katalon.com (34.238.4.91) 56(84) bytes of data.
---still waiting ----

it depends how you determine if is down or not. indeed does not respond to ping (which is not that bad, but confusing), however the domain is alive (but the route to reach it is awful)

5

When starting Katalon, I’m suddenly getting an error
Error reloading plugins
com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: credential …

When I wanted to review my account and api key under https://store.katalon.com/signin?returnUrl=/account I’m also getting the 504 time-out when trying to log in…

6

Just started for me this morning. Gateway timeout as well.

7

Thank you for your report, we are investigating this issue !

In the mean time, if you have KSE license, in order to use plugin, please use Offline Plugin Feature as instructed in the video below:

Instead of logging in store, you can skip that test.

  • Open https://store.katalon.com/. You can open a different browser than the one you usually use or erase cache to log you out of the page.
  • Go to plugin you need.
  • Go to changelog.
  • Download the latest Jar file.
  • Put it in project_name/plugins folder for normal plugins, or project_name/plugins/platform folder (create one if not exists) for platform plugins.
  • Open your project in Katalon Studio, and go to Project > Settings > Plugins , select one of the following options to use plugins offline:
  • Local : Katalon Studio will install plugins from the Plugins folder only.
  • Click Reload Plugins.

When the store is online again, you can adjust the setting to Katalon Store and Local to use online plugins.

Thank you for your patience, we are working on this issue.

2 Likes
8

Hi @DianaF, @rtetrault

Everything is back to normal. Please re-login in Store or click reload plugins in Katalon Studio again. We are very sorry for this inconvenience.

9

Works, thanks for the fast reaction! :grinning: