Katalon 7 - Error logs and delay in launching application and browser

Hello,
I’ve been suffering from an issue with Katalon Studio whereby suddenly, for no explicable reason, Katalon Studio started taking a long time to load and also the browser launch was taking much longer than expected.

Please see the following thread:

Since raising this issue, I’ve upgraded to the latest version of KS, with no change in this behavior. Since I wanted to get to the bottom of this, can someone please advise what logs would be useful in diagnosing this problem? I’d also need to know how to access these logs and where they’d normally be kept?
I’ve attached an image of the ‘Event Log,’ but not sure whether this is useful?

Please note that, before the slowdown, both software and browser used to launch promptly and as expected. Having tested on home PC, I didn’t face any issues. So, there’s possibly something with my laptop config or work environment that’s causing the problems. Not sure?

Thanks,

You can add the error log…

image

Thanks for the advice. The logs are as follows:-

!SESSION 2019-12-09 14:56:22.092 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.8.0_181
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_GB
Command-line arguments:  -os win32 -ws win32 -arch x86_64 -data @noDefault

!ENTRY org.eclipse.core.resources 2 10035 2019-12-09 14:56:29.569
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Warning: NLS missing message: ActivationDialogV2_LBL_ENTERPRISE_LICENSE in: com.kms.katalon.constants.messages

!ENTRY org.eclipse.egit.ui 2 0 2019-12-09 14:56:56.458
!MESSAGE Warning: The environment variable HOME is not set. The following directory will be used to store the Git
user global configuration and to define the default location to store repositories: 'C:\Users\nitinsen.bhamvani'. If this is
not correct please set the HOME environment variable and restart Eclipse. Otherwise Git for Windows and
EGit might behave differently since they see different configuration options.
This warning can be switched off on the Team > Git > Confirmations and Warnings preference page.
Expired License.
log4j:WARN No appenders could be found for logger (org.apache.http.client.protocol.RequestAddCookies).
log4j:WARN Please initialize the log4j system properly.
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!ENTRY org.eclipse.e4.ui.workbench 1 0 2019-12-09 14:59:08.647
!MESSAGE Reloading plugins.
Latest plugins responses: [{"id":8755,"status":1,"expiration_date":null,"created_at":"2019-05-27T17:58:47.055Z","updated_at":"2019-05-27T17:58:47.055Z","active":true,"send_expiration_mail":false,"send_expiration_reminder_mail":false,"user_id":2736,"bundled_plugin_id":null,"product":{"id":26,"plugin_id":null,"name":"HTML Table Keywords","description":"The plugin provides custom keywords you can use to work with HTML tables (those are defined by HTML tag table). It helps us identify a table, verify a row displaying inside the table, perform actions on cells (get text, set text, click, check/uncheck).","logo":null,"repository":"https://github.com/mytt221/katalon-studio-htmltable-custom-keywords-plugin","documentation":null,"reference":null,"license":null,"release_date":null,"qa_url":null,"status":1,"created_at":"2019-03-14T06:37:00.244Z","updated_at":"2019-06-13T11:07:12.341Z","overview":"**Purpose**\r\nThe plugin provides custom keywords to work with HTML tables (those are defined by HTML tag). Other tabular types will be supported later. \r\n\r\nUsing these keywords, you can identify a table using its headers, verify a value, a row based on cells info displaying inside the table. You can also perform specific actions (click, check/uncheck, get text, etc.) on cells, columns, etc.\r\n\r\n**Installing the Plugin** (Katalon Studio version 6.1.0 or later)\r\n1. Visit the[ Katalon Store online](https://store.katalon.com/) or click on *Plugin Store* -> *Visit plugin Store from Katalon Studio*\r\n\r\n2. Install the plugin at the [Katalon Plugin Store](https://store.katalon.com/product/26/HTML-Table-Custom-Keywords). \r\n\r\n3. Select plugin Store -> Reload plugins to verify whether or not the plugin was successfully installed\r\n![](https://drive.google.com/uc?export=view&id=1ys2a4xR-E990cK4wfZ7VU5cNIpLY85P6)\r\n\r\n**Samples Using the Plugin**\r\n* Identify a table using its headers\r\n\t* *table = CustomKeywords.'kms.turing.katalon.plugins.helper.table.HTMLTableHelper.identifyTableByColumnHeaders'(['Tag',Description'])*\r\n![](https://drive.google.com/uc?export=view&id=1G_J4-l1SicsFQN0uV3NbjX7U-fuOWKAC)\r\n\r\n* Identify a cell by its value and column header\r\n\t* *cell = CustomKeywords.'kms.turing.katalon.plugins.helper.table.HTMLTableHelper.identifyCellByValueAndColHeader'(table, \"Tag\", \"<!DOCTYPE>\",  FailureHandling.CONTINUEONFAILURE)*\r\n\r\n* Click on a link inside a cell\r\n\t* *CustomKeywords.'kms.turing.katalon.plugins.helper.table.HTMLTableHelper.clickOnLinkInCell'(cell, '<!DOCTYPE>',  FailureHandling.CONTINUEONFAILURE)*\r\n\r\nFor more details please refer the [sample project](https://github.com/mytt221/katalon-studio-htmltable-custom-keywords-plugin/tree/master/Scripts).  \r\n\r\n**Run in Command Line Mode:**\r\nYou need an API key to execute Katalon with an installed plugin in command line mode. Please refer to the [link for API key creation and usage](https://docs.katalon.com/katalon-store/docs/user/API-key.html#create-a-new-key). \r\n","price":null,"stripe_product_id":null,"reject_reason":null,"latest_version_number":null,"product_type_id":2,"marketplace_id":null,"product_versions":[{"id":45,"number":"1.0.0","source":"yy3hmyyggdkcgyng-katalon-studio-htmltable-custom-keywords-plugin.zip","status":1,"created_at":"2019-03-14T06:37:00.292Z","updated_at":"2019-03-14T06:44:56.509Z","min_app_version":null,"max_app_version":null,"change_log":null},{"id":50,"number":"1.0.1","source":"4u3gucwffxkviwtc-26.zip","status":1,"created_at":"2019-03-18T10:42:55.785Z","updated_at":"2019-03-18T10:43:38.115Z","min_app_version":null,"max_app_version":null,"change_log":null}],"product_type":{"id":2,"name":"Custom Keywords Plugin","description":"Custom Keywords Plugin","sequence":1,"created_at":"2019-03-14T08:13:50.036Z","updated_at":"2019-03-14T08:13:50.036Z","view_type":0},"product_categories":[{"id":1,"name":"Custom Keywords","short_name":"","description":"Custom Keywords","order":1,"hide":false,"use_carousel":false,"created_at":"2019-06-13T08:47:46.501Z","updated_at":"2019-09-06T09:14:12.130Z","product_join_category":{"id":43,"created_at":"2019-06-13T11:07:12.365Z","updated_at":"2019-06-13T11:07:12.365Z","product_id":26,"category_id":1}}],"logoUrl":"https://kstore-cdn.katalon.com/CKP-default-logo-1.png","categories":"Custom Keywords","url":"/product/26"},"license_type":{"id":1,"name":"Free","active":true,"day":null,"month":null,"year":null,"created_at":"2019-01-30T01:47:14.080Z","updated_at":"2019-01-30T01:47:14.080Z"},"free":true,"trial":false,"paid":false,"expired":false,"canceled":false,"uninstalled":false,"finalized":false,"compatible_versions":[{"id":45,"number":"1.0.0","source":"yy3hmyyggdkcgyng-katalon-studio-htmltable-custom-keywords-plugin.zip","status":1,"created_at":"2019-03-14T06:37:00.292Z","updated_at":"2019-03-14T06:44:56.509Z","min_app_version":null,"max_app_version":null,"change_log":null},{"id":50,"number":"1.0.1","source":"4u3gucwffxkviwtc-26.zip","status":1,"created_at":"2019-03-18T10:42:55.785Z","updated_at":"2019-03-18T10:43:38.115Z","min_app_version":null,"max_app_version":null,"change_log":null}],"latest_compatible_version":{"id":50,"number":"1.0.1","source":"4u3gucwffxkviwtc-26.zip","status":1,"created_at":"2019-03-18T10:42:55.785Z","updated_at":"2019-03-18T10:43:38.115Z","min_app_version":null,"max_app_version":null,"change_log":null},"current_version":{"id":50,"number":"1.0.1","source":"4u3gucwffxkviwtc-26.zip","status":1,"created_at":"2019-03-18T10:42:55.785Z","updated_at":"2019-03-18T10:43:38.115Z","min_app_version":null,"max_app_version":null,"change_log":null},"latest_version":{"id":50,"number":"1.0.1","source":"4u3gucwffxkviwtc-26.zip","status":1,"created_at":"2019-03-18T10:42:55.785Z","updated_at":"2019-03-18T10:43:38.115Z","min_app_version":null,"max_app_version":null,"change_log":null},"created_date":"May 27th 2019, 5:58 pm","download_url":"https://plugins.katalon.com/4u3gucwffxkviwtc-26.zip?Expires=1575921549&Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9wbHVnaW5zLmthdGFsb24uY29tLzR1M2d1Y3dmZnhrdml3dGMtMjYuemlwIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNTc1OTIxNTQ5fX19XX0_&Signature=SnhUJz1jT-bepElQbq26O~WDNLeif4Hlh2mIRGgqb879eDrk1y4GnUGnfuOqx8Q5oQilGDq9mX7DAKHSc8mld7~VmpoWhmKA6cXK0Y0Xj1Bv5v2ZQWYY3NMg9g7S7xBj3W66zle14j4rR6RSq~ZdUH8tZKEJBzucd4HpeerceKQme3fnAEG6FaitNALReLFhq6IQ8MhTgWY3NNjxNjps8bnZn4P1mw~qmfiQ3zobA-IIo0yY8N5WszfyNffsTxoZscweADCFZowM2RLKVKHki2~9VNc-tqVK39v~Elsxti2fL~Rp569MZSP2CuvgVhkQ1QXd1L3pW~HZb~~XPGiqrA__&Key-Pair-Id=APKAIPDLSSZCBYT7R3MA"}]

!ENTRY org.eclipse.e4.ui.workbench 1 0 2019-12-09 14:59:09.325
!MESSAGE Katalon version: 7.1.0

!ENTRY org.eclipse.e4.ui.workbench 1 0 2019-12-09 14:59:09.325
!MESSAGE Plugin info URL: https://store.katalon.com/api/products/ks?appVersion=7.1.0&appType=KSE&licenseType=TRIAL

!ENTRY org.eclipse.e4.ui.workbench 1 0 2019-12-09 14:59:09.335
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!ENTRY org.eclipse.e4.ui.workbench 1 0 2019-12-09 14:59:09.373
!MESSAGE Plugin name: HTML Table Keywords. Is online: true. Plugin location: C:\Users\nitinsen.bhamvani\Desktop\Apps\Katalon_Studio\configuration\plugin\install\8755\1.0.1\katalon-studio-htmltable-custom-keywords-plugin.jar.

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!ENTRY org.eclipse.core.resources 2 10035 2019-12-09 15:18:15.673
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!SESSION 2019-12-09 15:49:46.193 -----------------------------------------------
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java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_GB
Command-line arguments:  -os win32 -ws win32 -arch x86_64 -data @noDefault

!ENTRY org.eclipse.core.resources 2 10035 2019-12-09 15:49:49.493
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!ENTRY org.eclipse.egit.ui 2 0 2019-12-09 15:50:10.312
!MESSAGE Warning: The environment variable HOME is not set. The following directory will be used to store the Git
user global configuration and to define the default location to store repositories: 'C:\Users\nitinsen.bhamvani'. If this is
not correct please set the HOME environment variable and restart Eclipse. Otherwise Git for Windows and
EGit might behave differently since they see different configuration options.
This warning can be switched off on the Team > Git > Confirmations and Warnings preference page.
log4j:WARN No appenders could be found for logger (org.apache.http.client.protocol.RequestAddCookies).
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!ENTRY org.eclipse.e4.ui.workbench 1 0 2019-12-09 15:52:18.808
!MESSAGE Reloading plugins.
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Visit the[ Katalon Store online](https://store.katalon.com/) or click on *Plugin Store* -> *Visit plugin Store from Katalon Studio*\r\n\r\n2. Install the plugin at the [Katalon Plugin Store](https://store.katalon.com/product/26/HTML-Table-Custom-Keywords). \r\n\r\n3. 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!ENTRY org.eclipse.e4.ui.workbench 1 0 2019-12-09 15:52:19.316
!MESSAGE Katalon version: 7.1.0

!ENTRY org.eclipse.e4.ui.workbench 1 0 2019-12-09 15:52:19.317
!MESSAGE Plugin info URL: https://store.katalon.com/api/products/ks?appVersion=7.1.0&appType=KSE&licenseType=TRIAL

!ENTRY org.eclipse.e4.ui.workbench 1 0 2019-12-09 15:52:19.325
!MESSAGE Plugin info: {
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  "productId": 26,
  "name": "HTML Table Keywords",
  "id": 8755
}

!ENTRY org.eclipse.e4.ui.workbench 1 0 2019-12-09 15:52:19.334
!MESSAGE Plugin name: HTML Table Keywords. Is online: true. Plugin location: C:\Users\nitinsen.bhamvani\Desktop\Apps\Katalon_Studio\configuration\plugin\install\8755\1.0.1\katalon-studio-htmltable-custom-keywords-plugin.jar.

!ENTRY org.eclipse.e4.ui.workbench 1 0 2019-12-09 15:52:20.921
!MESSAGE Reloaded plugins successfully.
Launcher status after execution process completed: Running

Is there anything in the above logs that indicate the cause of the problems I’m facing? Or perhaps there are other logs that could be useful in diagnosing this issue?

I don’t have a solution for you.

Have you tried installing/executing another machine?

That’s unfortunate. :frowning:
My colleague has Katalon on their machine and has similar problems.
Unfortunately, this has been an issue on/off for a couple of months, although I’ve been using Katalon since February.

It’s one of the only things that prevent us from being enthusiastic about diving into subscribing to enterprise version and/or implementing it wider within our organisation.

As mentioned earlier, this problem doesn’t occur on my home desktop machine. Currently only occurs on work Laptop (HP Probook).

Win10?

My Win10 setup is dreadfully slow. My Win7 setup is super quick.

one day you will have to give-up on win7.
so … get used to win10 … or join my dream and let’s push katalon team to improve linux support.
after that i will guide you how to be free of M$ inconsistencies, once and for all
my redcore linux setup is faster than lighting. but cannot run katalon, yet …

As you have said before. Wake me up when there’s something new :wink:

Yes it’s Win10, but I never used to have any problems between Katalon Studio and Win10. Indeed, my home PC setup is also Win10 and no problems there.

It needs to work well with Win10, regardless of setup!

Honestly, I was and still am really impressed with the software, but these configuration issues does put a dampener on things. I just need to get to the bottom of this issue, somehow!

Remain calm. We’re not at the end just yet.

Just a guess… is your home system using identical AV products? Most work-based systems use heavier security.

See if this post helps:

I’ll point out that over time, those “fixes” seemed to have less effect. I think @ThanhTo is looking to gather a better/improved list.

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hint. at home you may use … home edition.
at work, most probably enterprise. which came with additional ‘benefits’ … e.g you as an user cannot fully control it

so … you may want to have also a discussion with your IT guy on this matter?

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We had a similar problem here in our office. It became clear that Symantec and McAfee both slowed down starting up of Katalon, and in running test cases/suites. Once we excluded jar file scanning for Katalon and our Projects by both AV products the problem went away. Using Microsoft defender did not cause this problem.

Your mileage may vary.

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Yes, this was exactly the problem. Thanks. This was Russ_Thomas suggested too.