How to resolve "unrecognized device" issue

Katalon Studio: 6.3.3
iPhone X with iOS 11.4
Appium: 1.13.0

When ran the sample test case “Mexican Coffee Timer” with a real device,
I can not find my device and just saw an “unrecognized device”.

I had followed the document “Katalon Studio 22: How to do Mobile (iOS) Testing via 10 Steps”,
but I can not find a solution.

Could you please help me?


Same issue