How to log issues/bugs effectively?

For helping us quickly analyze and resolve the issues/bugs, it’s recommended to follow the below template as much as possible.

Operating System (for example: Windows 10 or OSX Sierra)

Katalon Studio Version

Katalon Studio logs

  • Windows logs folder: <Katalon Studio folder>\config\.metadata\.log

  • MacOS logs folder: file:///Applications/

Environment (for Web testing)

  • Browser and Browser version

Environment (for Mobile testing)

  • Appium version

  • Mobile platform/version under test: (for example: iOS 11 or Android 7)

  • Real device or emulator/simulator: (for example: iPhone 6s real or Nexus 6 simulator)

  • Xcode version (for iOS): (for example: Xcode 8 or Xcode 11)

  • Appium Logs: \.appium

  • Application file (.apk/.ipa): (if possible)

Steps to reproduce

Please include an SSCCE (Short, Self Contained, Correct [compilable] example) description

If it’s not possible to provide the web page link (for web), please consider creating a reproducible page on

Please also provide your test scripts if possible.

Expected Behavior

Actual Behavior

Screenshots / Videos (please attach screenshots or videos if necessary to reproduce the issue)