Got an error message as - Unable to start application on this device: An unknown Server-side error occurred while processing the command

Hello,

I try to test the mobile app using Katalon (6.0.6) and appium as (1.7.1).
Device info as Window 10 (64 bit)

But I got an error when we record the script as

- Unable to start application on this device: An unknown Server-side error occurred while processing the command.

Also, attach the screenshot.

Please help to resolve this issue.

Thanks