getting error on studio assist

Web Testing
1

Hello Team,

Can anyone help me with below error on studio assist trying to complete my professional certification. when i ask question to studio assist or ask to explain code getting below error

There was an issue processing your request. This is typically due to the question size or current rate limitations. To help get your answer, please try:

• Clearing the conversation 

• Turning off the project context 

• Breaking your question into smaller pieces
1 Like
2

Dear shwetapra0706,

Thank you for your question, via Katalon docs, I hope I can provide some help here, feel free to test these out:

The error is triggered by one or more of these factors:

  • Large project context: Projects with many test objects (especially 200+) can cause timeouts
  • Multiple files in conversation: Each file attached adds to the context, increasing token usage
  • Complex code explanations: Asking StudioAssist to explain large code blocks
  • API rate limits: Rapid consecutive requests to the AI service

There are a few solutions

Solution 1: Clear the Conversation (Recommended First Step)

Steps:

  1. Open the StudioAssist chat window
  2. Click the “Clear conversation” button
  3. Try your question again

Why this works: All files attached during a conversation are used as context until cleared. The more files included, the higher the chance of hitting token limits or rate limits.

Source: Katalon Documentation - Tips for using StudioAssist

Solution 2: Turn Off Project Context

Steps:

  1. Go to Katalon Studio Preferences → StudioAssist
  2. Uncheck “Auto-include project context information”
  3. Click Apply and Close
  4. Try your question again

Why this works: Disabling auto-context prevents StudioAssist from loading all project object IDs, which reduces token usage and prevents timeouts in large projects.

Source: Katalon Documentation - StudioAssist Preferences

Solution 3: Break Your Question Into Smaller Pieces

Steps:

  1. Instead of asking one complex question, break it into multiple smaller questions
  2. Ask each question separately in the chat
  3. Clear the conversation between different topics

Example:

  • :cross_mark: Don’t do: “Explain this entire test case file with 500 lines of code”
  • :white_check_mark: Do: Ask about specific methods or sections one at a time

Source: Katalon Documentation - Tips for using StudioAssist

Solution 4: Verify Your License and Version

Steps:

  1. Ensure you’re using Katalon Studio 9.4.0 or later (error handling was improved in version 10.x)
  2. Verify you have a KSE (Katalon Studio Enterprise) license - StudioAssist requires Enterprise license since 9.4.0
  3. Check that AI features are enabled at your Account level (contact your Account Owner if disabled)

Why this matters: Older versions had more issues with rate limiting and error handling. Enterprise licenses have better API access.

Source: Katalon Documentation - StudioAssist Overview

Solution 5: Optimize Your Prompts

Best practices for prompts:

  1. Use bullet points for multiple actions instead of long paragraphs
  2. Specify the application type (Web, Mobile, or API test)
  3. Include specific details (URLs, app IDs, etc.)
  4. Avoid attaching large files to the conversation

Example of a good prompt:

Generate a web test case that:
* 1. Opens the URL https://example.com
* 2. Logs in with username and password
* 3. Clicks the submit button
* 4. Verifies the success message

Source: Katalon Documentation - Tips for using StudioAssist

Check these out follow the steps, please let us know if you need any extra help.

Happy learning

Bella

3

Welcome to our community @shwetapra0706,

Based on the error, I guess that you should rephrase your question to make it cleaner, shorter and clearer. Feel free to try multiple ways to ask questions and let us know your feedback. Thank you