In this Forum, many people reported that their Katalon Studio on Windows does not work well. Often the cause was that they installed Katalon Studio into a folder which their Windows User lacks WRITE access privilege.
This issue will be dependent on which User Account of Windows 10 he/she is using, and how the Account is granted for access permission. This makes things complicated.
My thought
I think, they should locate KS under the C:\Users\yourname folder. For example, I always make C:\Users\kazurayam\Katalon_Studio_Windows_64-x.x.x per versions.
They must not locate KS outside the C:\Users\yourname folder. For example, C:\Program Files(86), C:\Katalon — these are discouraged.
However, it is likely that users are working under their Job’s organisational security policy, and they are not granted to take easy ways.