Since today I can’t sign into my account on Katalon studio with either V8 or the V9 app. I have tested signing in on the website and this works however using the same login on Katalon Studio presents me with the following error message.
“Cannot get data from account with ID=XXXXXX which could be deleted or not exist.” I’ve not done anything on my end to delete my account or change any data related to it and I can sign in on the website platform for test ops using this login just fine. Would anyone at Katalon be able to investigate because I cannot use KS in any capacity.
I’ve been using this account fine for the past 2 years so not sure what happened to cause this.
Nothing much really. I have made another account and using that in the meantime but new accounts don’t work with KS V8 and only V9 so I am limited in what I can do. Haven’t heard anything from Katalon about a fix for their error.
@Elly_Tran Do you know if there is any update on this? I have not been able to login for over a week now on my account via Katalon studio. Have not been updated by anyone on the issue.
I don’t understand this, I have been able to use Katalon studio free version for 2 years after the license expired and now all of a sudden I need to buy a license? Shouldn’t I be able to just use the free version without a paid license still? This seems more like a data issue because I can make a different account and then still use Katalon free version just fine but I can’t use the free version of Katalon on this account with the error I’m getting. The error is related to not being able to pull data from the account itself.
We are sorry to hear about your recent experiences with Studio as well as for Elly’s comment.
I have forwarded your case to our Studio team, and they will need a few information related to your Katalon account to investigate further. I will send you a personal message shortly.
May I know which Free version you’re using and please make sure you’re using Katalon Studio Free package. I’ve sent you a direct message, please check for better assistance.
This happens using the free package for V9 or using the existing V8 latest version apps which is still downloadable via the github which I have had installed for two years now. I can sign in on the V9 app using a different account but not the one I actually need to use and because new accounts can no longer use V8 I am locked out of using the older version.
Have you ever tried Katalon Studio Enterprise v9 and got the error at least once?
If yes, I guess that the Katalon’s licensing system marked his account as “expired” and persited the status into the db. And possibly the system is designed not to permit the marked account to switch down to the Free plan.
I have the free version installed currently for V9, don’t believe I have ever downloaded enterprise for V9. V8 is just on the existing app and gets the same error on both using that same account so yes seems like some kind of data issue either way.
