You switch to a paid model, I understand, but why do you not respond to queries at business@katalon.com?
We have money, I thought you want money, but response so far is you do not want our money. I am very confused.
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Hi @danpoleary
Sorry for this, please email again to may@katalon.com and you should receive a response fairly quickly.
@ThanhTo you made my day 
But at least is a step forward, you found somebody able to respond during the vacancy
In the end, this is what a customer expect first, an answer. Solutions later.
@danpoleary consider yourself lucky. ‘new year’ holidays looks different and have different schedule compared with the ‘usual expectations’
@ThanhTo you should ask for an income increase for beying available over such ‘hard times’
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