The number of valid offline licenses: 0

I set up the katalon project in Jenkins but this error occurred, is my account not authorized?
So how do I apply for authorization?

??? ??? ?? Running as SYSTEM ??? ??? C:\Program Files (x86)\Jenkins\workspace\katalon test [WS-CLEANUP] Deleting project workspace… [WS-CLEANUP] Deferred wipeout is used… [2020-02-18T10:08:40.303] Katalon Studio package has been downloaded already. [2020-02-18T10:08:40.303] Using Katalon Studio at C:\Windows\system32\config\systemprofile.katalon\7.2.1\Katalon_Studio_Engine_Windows_64-7.2.1 [2020-02-18T10:08:40.551] Making driver executables… [2020-02-18T10:08:40.552] Drivers folder at: C:\Windows\system32\config\systemprofile.katalon\7.2.1\Katalon_Studio_Engine_Windows_64-7.2.1\configuration\resources\drivers [2020-02-18T10:08:40.553] Set chromedriver.exe as executable ! [2020-02-18T10:08:40.554] Set MicrosoftWebDriver.exe as executable ! [2020-02-18T10:08:40.554] Set geckodriver.exe as executable ! [2020-02-18T10:08:40.554] Set IEDriverServer.exe as executable ! [2020-02-18T10:08:40.554] Set auto.dll as executable ! [2020-02-18T10:08:40.555] Set autoie.dll as executable ! [2020-02-18T10:08:40.555] Set autowin.dll as executable ! [2020-02-18T10:08:40.555] Set Interop.SHDocVw.dll as executable ! [2020-02-18T10:08:40.555] Set kmsie.exe as executable ! [2020-02-18T10:08:40.555] Set Microsoft.mshtml.dll as executable ! [2020-02-18T10:08:40.555] Set W32Helper.dll as executable ! [2020-02-18T10:08:40.555] Execute [cmd, /c, C:\Windows\system32\config\systemprofile.katalon\7.2.1\Katalon_Studio_Engine_Windows_64-7.2.1\katalonc.exe -noSplash -runMode=console -projectPath=“D:\Katalon Studio\email didnt show\email didnt show.prj” -retry=0 -testSuitePath=“Test Suites/platform ???” -executionProfile=“default” -browserType=“Chrome” ] in C:\Windows\TEMP\katalon-4697383354514942217 [2020-02-18T10:08:42.383] Katalon workspace folder is set to default location: C:\Windows\TEMP\session-b693e3bc [2020-02-18T10:08:42.545] Starting Groovy-Eclipse compiler resolver. Specified compiler level: unspecified [2020-02-18T10:08:42.545] 173 2.4.7.xx-201611170128-e46 = ACTIVE [2020-02-18T10:08:42.703] [2020-02-18T10:08:42.703] [2020-02-18T10:08:42.706] INFO: Katalon Version: 7.2.1 [2020-02-18T10:08:42.709] INFO: Command-line arguments: -runMode=console -projectPath=D:\Katalon Studio\email didnt show\email didnt show.prj -retry=0 -testSuitePath=Test Suites/platform ??? -executionProfile=default -browserType=Chrome [2020-02-18T10:08:42.712] INFO: User working dir: C:\Windows\TEMP\katalon-4697383354514942217 [2020-02-18T10:08:42.714] INFO: Error log: C:/Windows/Temp/session-b693e3bc/.metadata/.log [2020-02-18T10:08:42.717] INFO: Katalon TestOps server URL: [2020-02-18T10:08:42.720] INFO: Katalon Store server URL: [2020-02-18T10:08:42.722] INFO: User home: C:\Windows\system32\config\systemprofile [2020-02-18T10:08:42.724] INFO: Java vendor: Oracle Corporation [2020-02-18T10:08:42.728] INFO: Java version: 1.8.0_181 [2020-02-18T10:08:42.730] INFO: Local OS: Windows 10 64bit [2020-02-18T10:08:43.255] INFO: CPU load: 16% [2020-02-18T10:08:43.257] INFO: Total memory: 32634 MB [2020-02-18T10:08:43.259] INFO: Free memory: 20354 MB

[2020-02-18T10:08:44.606] INFO: Machine ID: 150d026f89ec06c7b9a82daf964d581d [2020-02-18T10:08:44.608] [2020-02-18T10:08:44.608] [2020-02-18T10:08:44.611] Activating… [2020-02-18T10:08:44.614] Start activating offline… [2020-02-18T10:08:44.617] Search for valid offline licenses in folder: C:\Windows\system32\config\systemprofile.katalon\license [2020-02-18T10:08:44.622] The number of valid offline licenses: 0 [2020-02-18T10:08:44.624] Offline activation failed. [2020-02-18T10:08:44.624] Start activating online…

[2020-02-18T10:08:45.861] Online activation for console mode failed. [2020-02-18T10:08:45.861] Activation failed. Please make sure you are using a valid license. [2020-02-18T10:08:45.862] All launchers terminated Build step ‘Execute Katalon Studio Tests’ marked build as failure

Finished: FAILURE


Were you able to resolve this issue?
I am facing the same issue even though I have a KSE and devOps license

@helpdesk @duyluong @Chris_Trevarthen @huyennguyen
Any suggestions?

Hello @ayesha.khanam

If you have an Enterprise license, please submit your tickets via Zendesk for better support service.