Not able to see ios real device

[pruthvi.gowda]

I have built the webDriver agent successfully on Katalon studio and on Xcode . but not seeing ios real device in katalon studio .
Versions
Appium - 1.22.3
Xcode - 15
katalon studio - 8.6.8
Node - v16.9.1

[vinoth.suthanathan]

@pruthvi.gowda Have you installed all iOS dependencies? Are you able to see Simulators created in xCode?

[pruthvi.gowda]

I have installed all the ios dependencies . i can see both simulators and real device in xcode . but in katalon i can see only simulators .

[albert.vu]

Hi @pruthvi.gowda,

Maybe you can check out the topics below from our Product Support team …

[KShare] One-time setup for iOS Mobile testing Successes

Have you ever run into troubles whilst setting up Mobile testing environments, especially with the Apple’s iOS mobile operating system, such as: Cannot load the devices successfully (real devices or simulators/emulators) We can try to unplug and plug in the real devices to make sure the devices can be recognized by the machines. We may get unexpected issues regarding dependencies. Cannot start the application successfully. We can try to run the application id com.apple.Preferenc…

[KShare] iOS Error Codes - Definitions & Solutions

Hi all, From time to time, we at Katalon Product Support team often receive questions from our users regarding iOS issues and error code, with each new error code taking us quite a bit of time to research for the appropriate solutions. Hence, in this thread, we will be compiling some of the most common iOS error codes, what they mean, their root causes, and their corresponding solutions. Each error code will be presented in a separated post in this thread, which you can navigate to usi…

Let us know if this helps.

Thanks

[pruthvi.gowda]

attaching Screenshots on installing Webdriver agent and dependencies

[pruthvi.gowda]

Hi @albert.vu

Thanks for your help , it worked .

Encountered with the below error , when we installing all the dependencies through Katalon , why do we get this ? Could you help me with this .

[pruthvi.gowda]

Hi @albert.vu Can you please help me here ?

[albert.vu]

Hi @Elly_Tran,

Could you help to take a look at the error that @pruthvi.gowda is facing? Thanks em

[Elly_Tran]

Hi @pruthvi.gowda,

Another with me have been discussed a similar issue over this thread, you can follow up with that. Moreover, I recommend this guide to set up iOS devices successfully. Thank you!