Loading/Performance issues with KSE 7.2.7 on linux OS

Hi Team ,
We are facing loading/performance issues when we try to perform any action on linux OS using KSE 7.2.7 version.Following are details.Please look into and let me know further details to resolve issue.

Linux OS Version : 18.04.1 ,64 bit
KSE Version:7.2.7
Open JDK Version: 8
ChromeDriver Version:79

Following are some scenarios:

  1. Action: When Katalon.exe file is clicked to open Katalon GUI
    Expected: Activation dialogue box should be opened if user is not activated or Katalon Studio GUI should be opened if user is already activated
    Actual: Pop up message for activation is displayed for a long time around 1 to 2 hours

    WorkAround: Need to click on Katalon GUI Icon multiple times to get it done

2 . Action: Try to Open any existing Project/Create new project
Expected: User should be able to open any existing Project/Create new project
Actual: “Operation in Progress” screen for more than 2 hours

WorkAround: Need to click on Katalon GUI Icon multiple times to get it done

3.Test Case Execution progress is not updated on console or log viewer

WorkAround: Need to click on Katalon GUI Icon multiple times to see progress bar  

In Short , Katalon GUI Icon has to be clicked multiple times to complete any action on KSE 7.2.7 .

Note:Above issues are not observed on KSE 6 version on linux OS and it is working fine.

Activating_Popup_KSE7.2.7
Operation_InProgress_KSE7.2.7

We are having this issue too.

What sorcery are you trying to do? .exe is for windows. Are you sure you understand how Linux OS’es works?
@Russ_Thomas kindly mark this as ‘not a bug’ but human error. Plenty inconsistencies in description

Thanks for your reply .

Please refer attachment for which type is “executable” and it is in Katalon_Studio_Linux_64-7.2.7.tar.gz

Please refer attachment
KSE Linux7.2.7

@ckalyan72, @gxu
There was an issue about when authenticating user’s credentials. We are investigating the issue. Please try again later.

Thanks for your report

From the above picture i only see your ubuntu installation think ‘.exe’ is executable. so, what is the issue in fact?

Issue 1: Activating pop up is being displayed for a long time (around 1-2 hours) when we try to open Katalon GUI .

Activating_Popup_KSE7.2.7

Issue 2 : “Operation in Progress” pop up is being displayed for a long time (around 1-2 hours) when we try to open any existing project

Operation_InProgress_KSE7.2.7

@bionel please let me know if more details are required further .

@bionel your “ubuntu installation think ‘.exe’ is executable” Is this a bug in Katalon?

Hello

This activation issue is fixed in version 7.3.1. Please download here.

Jass

We have tried with latest version Katalon_Studio_Linux_64-7.4.0 and issue still persists.Can you please let us know if we need to do any settings for latest version.We have been using Katalon studio 6.3.2 version on linux os and it worked well with out doing any pre settings.

Hi @ckalyan72

Our team is investigating the activation issue. To help us, could you please download version 7.3.4 and send us the error log in case you encounter this bug again?

Thanks in advance!

Jass

@Jass Thanks for your reply.We are facing same issue with 7.3.4 version on linux os as well .Error log is attached and please let me know if more details are required.
ErrorLog.zip (7.5 KB)

1 Like

Hi @ckalyan72

We are investigating your issue, please provide us this info when using Katalon Studio v7.3.4

  • Linux OS Version : 18.04.1 ,64 bit: Do you using Ubuntu or other distros?
  • The number processors, RAM of your machine?

Issue 1: Activating pop up is being displayed for a long time (around 1-2 hours) when we try to open Katalon GUI .

Do this issue still persist in v7.3.4?

Thanks for response .Yes ,facing issue with Katalon Studio v7.3.4 . Please find below required details.

  • Linux OS Version : 18.04.1 ,64 bit : Ubuntu
  • The number processors - 4
  • RAM -16 GB

@duyluong @Jass Could you help to expediate addressing this issue? It’s been about a month. We are the paying customers. If needed, I can create a Service Support ticket, will that help?

@ckalyan72

Can you connect to analytics.katalon.com normally?
And also try with: https://github.com/katalon-studio/katalon-studio/releases/tag/v8.0.0.rc7.1.0

@gxu
You can follow this issue in this topic. For another issue, you can create a support ticket on Zendesk.

@duyluong : Thank you . Activation issue is resolved ,but getting following errors by using build in the link : https://github.com/katalon-studio/katalon-studio/releases/tag/v8.0.0.rc7.1.0

Groovy:unable to resolve class MobileBuiltInKeywords
Groovy:unable to resolve class WSBuiltInKeywords
Groovy:unable to resolve class WebUiBuiltInKeywords

KSE8_Error

please change:

import MobileBuiltinKeywords as Mobile
import WSBuiltinKeyword as WS
import WebUiBuiltinKeywords as WebUI

to

import com.kms.katalon.core.mobile.keyword.MobileBuiltInKeywords as Mobile
import com.kms.katalon.core.webservice.keyword.WSBuiltInKeywords as WS
import com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords as WebUI

@duyluong Thanks for quick reply and issues are fixed .Can you please let us know when this build will be released officially?

@ckalyan72

We still do not have the day of official release v8.0.0 but we will release the release candidate version of v8.0.0 to keep up features with KS7 frequently.

We will release v8.0.0.rc7.3.5 that includes the features of v7.3.5 in a couple of days.

Thanks