[Katalon Platform license] How to contact customer support?

Long story short, I have recently downgraded to the free version because I wasn’t using the paid features. I’ve been billed again in January, and I just need to talk to someone about it so they can explain why.

I’ve tried for days now to try and get through to a live agent, but there is never one available. And whenever I try and set up a meeting, the questions asked are implying that it would be a sales call (asking how big my team is, etc). I’ve also tried to go down the journey of raising a support case but it just never leads to raising one, it seems to go in circles.

What is the best way to contact someone?

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Hi @wearewattle,

We are sorry to hear about the issue with your Katalon license. Could you try reaching out to our Product Support team via this email: support@katalon.com? Please provide them with all the necessary information upon requested.

We are also going to tag them here so that they are aware @product-support.