Failing to Download Katalon Studio Free

[rachel.silva]

Hi,

Im trying to download Katalon Studio Free to try the platform but Im finding the following error during the installation (denied access):

How can I fix that so I can finish the download and use Katalon?

Thanks in advance

[Shin]

Taking a look . Meanwhile, please download it manually (you can also find it on the download site)

• https://download.katalon.com/free/9.7.2/release/Katalon_Studio_Linux_64-9.7.2.tar.gz
• https://download.katalon.com/free/9.7.2/release/Katalon+Studio.dmg
• https://download.katalon.com/free/9.7.2/release/Katalon+Studio+Arm64.dmg
• https://download.katalon.com/free/9.7.2/release/Katalon_Studio_Windows_64-9.7.2.zip

[thong.tran]

Hi @rachel.silva ,

Could you give us the content in the installation log here:

Besides, you can try to delete the “packages” folder under “%userprofile%/.katalon” folder and then try again. Thanks!

[rachel.silva]

Hello,

I’ve tried deleting the “packages” folder under .katalon folder, but I’m still having trouble downloading Katalon (the same error keeps occuring).

Above you can find two prints: the installation log and the packages folder.

[vu.tran]

hey @rachel.silva

I assume that your issue has been solved here

Katalon Download is Failing

Let me know and other members can use this link Releases · katalon-studio/katalon-studio · GitHub for the similar problems.

Best,
Vu

[rachel.silva]

Hi,

it worked, thank you