Drop down button not showing the list of values

Product Forums Katalon Studio
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1

Hi All,

I’m facing issue while recording and executing the test case in Katalon Studio.

List of values is not showing up (continuously loading…) in the drop-down button. Attached screenprint of the issue.

Invoice%20Screen%20LOV%20issue_katalon
Invoice%20Screen%20LOV%20issue_katalon1366×768 72.5 KB

Here is the error log:
01-07-2020 11:05:21 AM Test Cases/InvoiceWithPO

Elapsed time: 1m - 39.844s

Test Cases/InvoiceWithPO FAILED.
Reason:
com.kms.katalon.core.exception.StepFailedException: Unable to click on object ‘Object Repository/InvoiceWithPO/Page_Create Invoice - Invoices - Oracle App_e029a7/span_ADVERTISE - Advertising Services’
at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.stepFailed(WebUIKeywordMain.groovy:64)
at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.runKeyword(WebUIKeywordMain.groovy:26)
at com.kms.katalon.core.webui.keyword.builtin.ClickKeyword.click(ClickKeyword.groovy:102)
at com.kms.katalon.core.webui.keyword.builtin.ClickKeyword.execute(ClickKeyword.groovy:43)
at com.kms.katalon.core.keyword.internal.KeywordExecutor.executeKeywordForPlatform(KeywordExecutor.groovy:72)
at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords.click(WebUiBuiltInKeywords.groovy:616)
at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords$click$0.call(Unknown Source)
at InvoiceWithPO.run(InvoiceWithPO:100)
at com.kms.katalon.core.main.ScriptEngine.run(ScriptEngine.java:194)
at com.kms.katalon.core.main.ScriptEngine.runScriptAsRawText(ScriptEngine.java:119)
at com.kms.katalon.core.main.RawTestScriptExecutor.runScript(RawTestScriptExecutor.java:34)
at com.kms.katalon.core.main.RawTestScriptExecutor.doExecute(RawTestScriptExecutor.java:29)
at com.kms.katalon.core.main.TestCaseExecutor.processExecutionPhase(TestCaseExecutor.java:307)
at com.kms.katalon.core.main.TestCaseExecutor.accessMainPhase(TestCaseExecutor.java:299)
at com.kms.katalon.core.main.TestCaseExecutor.execute(TestCaseExecutor.java:233)
at com.kms.katalon.core.main.TestCaseMain.runTestCaseRawScript(TestCaseMain.java:151)
at com.kms.katalon.core.main.TestCaseMain$runTestCaseRawScript$0.call(Unknown Source)
at TempTestCase1578375315529.run(TempTestCase1578375315529.groovy:160)
Caused by: com.kms.katalon.core.webui.exception.WebElementNotFoundException: Web element with id: ‘Object Repository/InvoiceWithPO/Page_Create Invoice - Invoices - Oracle App_e029a7/span_ADVERTISE - Advertising Services’ located by ‘By.xpath: //div[@id=‘pt1:_FOr1:1:_FONSr2:0:MAnt2:1:pm1:r1:0:ap1:at2:_ATp:ta2:0:ic45::dropdownPopup::dropDownContent::db’]/table/tbody/tr[3]/td/span’ not found
at com.kms.katalon.core.webui.common.WebUiCommonHelper.findWebElement(WebUiCommonHelper.java:1154)
at com.kms.katalon.core.webui.keyword.internal.WebUIAbstractKeyword.findWebElement(WebUIAbstractKeyword.groovy:27)
at com.kms.katalon.core.webui.keyword.internal.WebUIAbstractKeyword.findWebElement(WebUIAbstractKeyword.groovy:26)
at com.kms.katalon.core.webui.keyword.builtin.ClickKeyword$_click_closure1.doCall(ClickKeyword.groovy:67)
at com.kms.katalon.core.webui.keyword.builtin.ClickKeyword$_click_closure1.call(ClickKeyword.groovy)
at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.runKeyword(WebUIKeywordMain.groovy:20)
… 16 more

Anyone help me to fix this issue?

Thanks in advance.
Sridhar

2

Even i tried to set the text input to the field by using setText. Then it is not allowing to save the page. A error pops up as below

image
image1355×642 29.2 KB

3

Hello,
does it take same time to load drop-down content when You are executing TC manually?

4

No. We are able to see the values as soon as we click the drop down button.

image
image1365×693 39.3 KB

Thanks,
Sridhar

5

now this is just speculation: it will have same problem if you open it from anonymous browser…
to me it seem like application for some reason (authorization/authentication/certificates/OS profile) is not able to reach data source that needs to be loaded …
try to check network communication from browser opened by Katalon…

6

Thanks for your quick response.

Can you help me check network comm. of browser opened by Katalon.

Here is what i guess… Apologies if i am not correct.

image
image1366×768 89 KB

I tried below steps:

  1. clicking dropdown of Ship-to Location field, selected value from LOV populated
  2. Click Dropdown of Intended Use … not able to see LOV populating
  3. Click Dropdown of Spend Category, selected value from LOV populated.

Thanks,
Sridhar

7

i would like to see details of this request:
image