Can not Login to Katalon Studio

Product Forums Katalon Studio
1

Hello, currently I am unable to login to my Katalon Studio. The error appeared after I deleted my Katalon account on the website and recreated this account.
My account can still log in and work normally with the Forum, but I can’t log in to Katalon Studio.
I am using Katalon Studio Free 10.1.0.
Please save me from these mistakes of mine. :pray: :pray: :pray:

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2 Likes
2

is the deleted and recreated account the same?

3

Yes, I still use the email I registered with before.
Do I need to provide email?

4

No, try login with email option

5

Do I need to provide you with my email so you can help check what issue I am facing?
I have tried both options, login in with Google and login in with email, and the same error appears.

6

Hi em @Elly_Tran,

Can you take a look at this thread and tag a member of the Studio team here if needed?

Thanks em

7

Hi @le.duc.anh,

Thank you for letting us know your issue.

Please help provide us with the email and account ID for better investigation (maybe via direct message for your convenience).

Thank you

8

same issue with me too. After deleting the organization and create a new one. I can’t login on katalon. I can still use testops and other katalon site but not on katalon studio.

9

Hi @cjdgallan,

Please message me your email, accountID and orgID for better assistance.

Thanks