Hi all. I’m having a problem with an authentication popup. I’m trying to use the “Authenticate” keyword, and it works fine with the “Username” and “Password” being filled in the popup, but then it is supposed to click on the “Accept” button, but doesn’t find it, so it’s showing following message in the log:
“Unable to navigate to authenticated page (Root cause: java.lang.Exception: Failed to click OK button on Authentication dialog: Object ‘BtnOK’ is not found)”
Visible options in the popup are “Log in” and “Cancel”.
How can I manage this? I’m using Chrome, but it doesn’t either work with Firefox. I can’t capture the id’s of the popup form neither with the record capabilities of Katalon nor the F12 developer tools from Chrome, so I don’t know how to interact with them.
I am encountering the same sort of issue.
Trying to run a remote test case, the authentication step return this error : “FAILED because (of) Unable to navigate to authenticated page (Root cause: java.lang.Exception: Unsupported browser (only support IE, FF, Chrome))” whereas I am running it on a distant Chrome 59 on Win 10. I do not understand.
Hi all
I am stuck at the exact same problem, also encountering the same response as Jon Robinson (being a Mac user:
"Unable to navigate to authenticated page (Root cause: java.lang.Exception: Unsupported platform (only support Windows). "
Is there a simple way to just dismiss the ‘Authentication Required’ popup?
It would be acceptable for me to simulate clicking the ‘Cancel’ button so the Authentication Required popup window can just go away.
Any suggestions welcome.
Many thanks
I got the same issue. I have error log (Unable to navigate to authenticated page (Root cause: java.lang.Exception: Failed to set user name on Authentication dialog: Object ‘TxtUserName’ is not found) for both ie and Firefox, “Unable to navigate to authenticated page (Root cause: java.lang.Exception: Failed to click OK button on Authentication dialog: Object ‘BtnOK’ is not found)” for chrome
I still can’t reproduce your case, can you try to run Katalon Studio by administrator and re-try? If the issue still happens, please send me .log file which is available in .metadata folder, e.g: C:\4.5\config\.metadata\.log
I have the same issue as Alejandro. In my case, Katalon Studio is hanging after inputing login and pwd, and not even displaying an error in the logs.
I have tested your suggestion but:
Under Chrome 58, same result on your website sample (Katalon does input correctly login and pwd but can’t submit and hangs)
Under Firefox 53, login and pwd are not even input
That web application above has the same authentication dialog like your web application. My execution results is success, please check if you have the same or different results first.
Hi @Nitin Chary
I already use this workaround and it works fine. Thanks for sharing it what I should have done in my last post.
But on some of our projects, it is not enough as we need these credentials in the HTTP header…