Why do I get the error message "This account has been blocked. Please verify your account"?

Hi Community users :wave:,

Our team have identified this issue which have commonly happened recently. We would like to let you know that it’s a known issue and we have prepared troubleshooting steps as below:

The Issue


The Troubleshoot steps

Step 1: Browse to My Katalon

Step 2: Scroll down to the Email field and click “Verify Email

Step 3: A verification link will be sent to your mailbox. Please check it.

Step 4: Choose “Verify My Account”.

Step 5: Double-check whether you can access Katalon products successfully.

If you still struggle with the activation issue, please do not hesitate to drop us a comment in this thread.

Thank you.
Katalon Communtiy Team

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