I’ve attempted to contact support and sales numerous times regarding this product but I haven’t once heard back from anybody. Does anybody have any recommendation as to how to get through to anybody?
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Hi @tmb, thanks for joining our community. Let me check internally who are in touch and will share with you an email soon.
Meanwhile, please share your questions to the community, we will help 
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Hi Tom,
I have checked and currently you are not eligible to the dedicated support which we only provide to our paid clients. Could you please share what type of support you are looking for?
Happy to help!