Katalon 5.3.0: getAlertText() not working and only timing out after 10 minutes

Archive
,
#1

OS: Windows 10

Katalon Studio Version: 5.3.0

## Katalon Studio logs:

Windows: Nothing logged from this run

Console Log:

01-31-2018 09:21:25 AM - [START] - Start action : acceptAlert

01-31-2018 09:21:25 AM - [INFO] - Accepting alert

01-31-2018 09:21:25 AM - [PASSED] - Alert accepted

01-31-2018 09:21:25 AM - [END] - End action : acceptAlert

01-31-2018 09:21:25 AM - [START] - Start action : Statement - alert = com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords.getAlertText()

[1517408485.332][WARNING]: screenshot failed, retrying

[1517409085.988][SEVERE]: Timed out receiving message from renderer: 600.000

01-31-2018 09:31:25 AM - [WARNING] - Cannot take screenshot

01-31-2018 09:31:25 AM - [FAILED] - No alert found

01-31-2018 09:31:25 AM - [WARNING] - Cannot take screenshot

01-31-2018 09:31:25 AM - [FAILED] - Unable to get alert text (Root cause: No alert found)

01-31-2018 09:31:25 AM - [FAILED] - Test Cases/SendWordNow/SWN UI/Data Management/Self-Update/Self Update Notification workflow FAILED because (of) Unable to get alert text (Root cause: No alert found)

## Environment (for Web testing)

Browser: Chrome Version 63.0.3239.132 (Official Build) (64-bit)

## Steps to reproduce -

Click button that opens alert, get alert text and confirm alert.

Second alert pops up, get alert text and close alert.

alert = WebUI.getAlertText()

WebUI.comment(“The 1st popup text: $alert”)

WebUI.acceptAlert(FailureHandling.STOP_ON_FAILURE)

alert = WebUI.getAlertText()

WebUI.comment(“The 2nd popup text: $alert”)

WebUI.acceptAlert()

## Expected Behavior -

First alert is captured and accepted
Second alert is captured and closed

## Actual Behavior -

First alert is captured and accepted
Second alert is not found and automation hangs for 10 minutes (default timeout is set to 60 seconds)

## Screenshots / Videos

Capture.PNG

#2

To clarify, this is happening when there are two alerts in a row and no wait time in between in the code. Adding a wait or waitForAngularLoad (for our website) fixed the issue. However, Katalon should retry the command or at least fail immediately if not retrying.

#3

is this still not solved?

#4

Hi all,

We’ve added this as a ticket and will investigate it. It will be fixed soon once we’ve figured out the root cause and fix it

Regards

#5