Is anyone getting an authentication error logging into Katalon, with new version?

Authentication error logging into Katalon. Steps taken were as follows:
In Katalon studio Activation window which appears when logging into Katalon
Enter Email, Password
Click Activate button
error ‘Please make sure your credentials are valid’
Tried resetting the password
Still can’t login
Not able to log a support ticket.
Tried sending email to

Having same issue

Hi @pasthana,

More details are needed to help you…
Review this post for details: [TIP] How To Help Us Help You!

Also add your .log file to this posting so forum members can help you with your issue.
Your log file should be in your KS folder, for example: C:\Katalon_Studio_Windows_64-8.4.0\config.metadata\