Invalid KRE Offline License

hi all,

i have an issue related to KRE integration with GitLab CI/CD
got this issue:

Invalid license: lisensi.lic. Reason: Incorrect machine ID.

i’ve created the KRE offline license with correct machine id (as you can see on the attached images)

thanks in advanec

5 Likes

Hi there, :wave:

Thank you very much for your topic! It may take a little while before Katalon team member or others forum members respond to you.

In the meantime, you can double-check your post to see if you can add any extra information i.e. error logs, HTML codes, screenshots, etc. Check out this posting guide to help us help you better!

Thanks! :sunglasses:
Katalon Community team

2 Likes

number of valid offline licence says “0”. licence active?

1 Like

hi @kazurayam
do have any idea about this?
thanks in advance

4 Likes

hi @dineshh
i have the license, it’s still valid license.
as you can see on the logs, the issue is invalid machine ID.
i don’t know why it’s says invalid machine ID, the machine ID should be same (as you can see on the attached images)

4 Likes

I know nothing about the license stuff. Please ask Katalon.

1 Like

since you are paid user, you can raise a support ticket with katalon. they can guide on the next steps

1 Like