How to Assign TestOps Access to 'Member' Role Users?

Miscellaneous
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Hi,
Our organization has 5+ Katalon Enterprise licenses, and we need guidance regarding user permissions in TestOps.

Our Organization Admin and Owner has full access to Katalon TestOps, but users with the default “Member” role cannot access TestOps and seem to be missing the required license.

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Could you please provide clear, step-by-step instructions for an Organization Admin to grant TestOps access to existing members?

I already shared the documentation with him, but his interface looks different from what is shown there, and he was unable to find the required option.

Thank you.

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I found this tutorial Assigning Katalon licenses to team members in your organization, also let me ping our CSM for you!

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Hi Fabio,

Our dedicated support team has answered this for you on the support portal.

To change the user role, please follow the steps below. I would also like to add that, in order to modify a user’s role in TestOps, the logged-in user must have either the Admin role or be the Owner of the organization.

  1. Go to Katalon TestOps and sign in with an Owner/Admin account.

  2. Click the Settings (:gear:) icon in the top-right corner.

  3. Select User Management from the menu.

  4. From there, you can:

    • Manage and assign licenses to users.

    • Change roles (e.g., from Member to Admin).

    • Invite new users if needed.

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For more details, you can also refer to Katalon’s official documentation for license and user management [Here]

Best Regards,

Miller

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Thank you very much. I appreciate your help.

We managed to resolve it.

Thank you.

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