Also tagging support for help!
@Eve_2024
@katalontestssap
@automaton
@Elly_Tran
@dineshh
@support.squad
WHAT: Email settings is not working in Katalon. Is their a way to utilize API keys within the platform or any other potential work arounds Katalon may have?
PURPOSE: I want to send emails to management.
I tried with OUTLOOK email and an external email that dont have 2factor authentication and the same error, HELP!!!
IT team tried using API (SendGrid) and its still not working
haven’t tried this. try to tag katalon support squad here who might have more info
@Eve_2024 ? this one
Probably @support.squad. These are the people that put out the Info bits on this forum.
Thank you, I added them.
@support.squad Hi, PLease see above as I need to try to get it working soon. Thank you
two things that bite almost everyone on that settings page.
sendgrid: the username field is not your sendgrid login, it has to be the literal word apikey, and the password is the api key itself (the SG.xxxx string). host smtp.sendgrid.net, port 587, security STARTTLS. with the account email as username sendgrid rejects the login every time and the error looks like a bad password.
outlook / office 365: microsoft disabled basic smtp auth for most tenants in 2022-2023, so a normal mailbox password fails even without 2fa. you need smtp.office365.com, port 587, STARTTLS, “authenticated smtp” switched on for that mailbox by your admin (exchange admin center > mailbox > email apps), and if the tenant has security defaults on, an app password instead of the account password. port 25 does not work for authenticated sending there at all.
either one works from the project settings once the credentials are right, no plugin needed. if it still fails, hit “send test email” and paste the exact exception text here, the smtp reply code (535, 550, 530) tells which of these it is.
