Difficulty Contacting Katalon Regarding License Renewal

Hi everyone,

I’m looking for some advice or help regarding our Katalon license renewal.

Our current licenses are due to expire within the next month, and I’m trying to get an order form prepared in advance, as our internal approval process can take some time.

I reached out to our Customer Success Manager a few weeks ago but haven’t received a response yet.

Has anyone experienced delays with renewal requests recently, or is there another recommended contact/channel for getting renewal paperwork arranged?

I’d appreciate any guidance.

I will ping our team for assistance. Please stay tuned

Bella

Hi @shaneloftus

Thank you for reaching out. Could you please share the account information to us, or even your email address?

We’ll reach out to you and sort it out shortly.

Usually CSM/katalon support responsive

Shared via DM now, thank you.