Question: How do you identify a QA vendor who supports long-term goals?
Answered by: Suraj Jadav, Head of Strategy, Quality Kiosk
Answer:
“Look for vendors who offer more than tools—ones who share referenceable case studies, commit to SLAs, and co-own your success. Real partners think five years ahead, not just about the next sprint.”
Question: What’s the key difference between teams who achieve ROI and those who break even?
Answered by: Suraj Jadav, Head of Strategy, Quality Kiosk
Answer:
“ROI teams build clear automation strategies from day one. They don’t just chase coverage—they plan for maintainability, skills, and outcomes. Break-even teams jump in without direction and treat automation as a checkbox.”
Question: How does leadership influence whether QA becomes a cost center or a value driver?
Answered by: Andrew Hammond, QA Leader, KGR
Answer:
“Leaders need to advocate for measurement. If QA isn’t tracking its business impact—time saved, defects prevented, customer churn reduced—then no one else will. Visibility is key to moving from cost to strategic enabler.”
Question: Does achieving ROI in QA come down to the tool or the strategy?
Answered by: Andrew Hammond, QA Leader, KGR
Answer:
“It’s both—but mostly strategy. Even the best tool can’t rescue a flawed implementation. Success comes from knowing what you’re solving, how to measure it, and aligning your people, process, and tech to that.”