Can not start app on Kobiton

Hi support team,

Our scripts can run on Xperia XZ Premium (G8142 ) - Android 7.1.1. However It can not run on Galaxy A7(2017) SM-A720F - Android 6.0.1; Galaxy S6 Edge - Android 6.0.1; Galaxy Note5 - Android 6.0.1.

Could you please help us the root cause of this problem. Thanks

This is the log on Galaxy A7(2017) SM-A720F

03-09-2018 01:35:36 PM - [START] - Start Test Case : Test Cases/Test Case 2

03-09-2018 01:35:37 PM - [INFO] - Evaluating variables for test case

03-09-2018 01:35:37 PM - [START] - Start action : startApplication

03-09-2018 01:35:37 PM - [INFO] - Starting app at: ‘kobiton-store:7124’

03-09-2018 01:35:37 PM - [INFO] - User set preference: [‘acceptSslCerts’, ‘true’]

03-09-2018 01:35:37 PM - [INFO] - User set preference: [‘sessionDescription’, ‘’]

03-09-2018 01:35:37 PM - [INFO] - User set preference: [‘platformVersion’, ‘6.0.1’]

03-09-2018 01:35:37 PM - [INFO] - User set preference: [‘sessionName’, ‘Automation test session’]

03-09-2018 01:35:37 PM - [INFO] - User set preference: [‘captureSreenShots’, ‘true’]

03-09-2018 01:35:37 PM - [INFO] - User set preference: [‘deviceOrientation’, ‘portrait’]

03-09-2018 01:35:37 PM - [INFO] - User set preference: [‘platformName’, ‘Android’]

03-09-2018 01:35:37 PM - [INFO] - User set preference: [‘deviceName’, ‘Galaxy A7(2017)’]

03-09-2018 01:37:15 PM - [RUN_DATA] - Logging run data ‘deviceId’ with value ‘null’

03-09-2018 01:37:15 PM - [RUN_DATA] - Logging run data ‘deviceName’ with value ‘Galaxy A7(2017)’

03-09-2018 01:37:15 PM - [RUN_DATA] - Logging run data ‘deviceModel’ with value ‘null’

03-09-2018 01:37:15 PM - [RUN_DATA] - Logging run data ‘deviceManufacturer’ with value ‘null’

03-09-2018 01:37:15 PM - [RUN_DATA] - Logging run data ‘deviceOS’ with value ‘Android’

03-09-2018 01:37:15 PM - [RUN_DATA] - Logging run data ‘deviceOSVersion’ with value ‘6.0.1’

03-09-2018 01:37:15 PM - [FAILED] - Unable to start app at: ‘kobiton-store:7124’ (Root cause: org.openqa.selenium.SessionNotCreatedException: WebDriver command failed to run

Command duration or timeout: 97.29 seconds

Build info: version: ‘3.7.1’, revision: ‘8a0099a’, time: ‘2017-11-06T21:07:36.161Z’

System info: host: ‘C02SY1PGGTFJ’, ip: ‘fe80:0:0:0:10ac:1c59:4433:f0ad%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86_64’, os.version: ‘10.12.6’, java.version: ‘1.8.0_102’

Driver info: driver.version: SwipeableAndroidDriver)

03-09-2018 01:37:15 PM - [END] - End action : startApplication

03-09-2018 01:37:15 PM - [FAILED] - Test Cases/Test Case 2 FAILED because (of) Unable to start app at: ‘kobiton-store:7124’ (Root cause: org.openqa.selenium.SessionNotCreatedException: WebDriver command failed to run

Command duration or timeout: 97.29 seconds

Build info: version: ‘3.7.1’, revision: ‘8a0099a’, time: ‘2017-11-06T21:07:36.161Z’

System info: host: ‘C02SY1PGGTFJ’, ip: ‘fe80:0:0:0:10ac:1c59:4433:f0ad%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86_64’, os.version: ‘10.12.6’, java.version: ‘1.8.0_102’

Driver info: driver.version: SwipeableAndroidDriver)

03-09-2018 01:37:15 PM - [END] - End Test Case : Test Cases/Test Case 2

Have you double check from Kobiton portal that these devices are available and not busy at the moment?

Yes, I have. I notice that I can install app. However, It still show these error.
I upload the video log to https://expirebox.com/download/a8ab8da4161cb4f372012946bcc6d353.html.
please see it for more details.
Thanks

phamtrieu said:

Yes, I have. I notice that I can install app. However, It still show these error.
I upload the video log to https://expirebox.com/download/a8ab8da4161cb4f372012946bcc6d353.html.
please see it for more details.
Thanks

Hi ,

Sorry for late response. Do you still have issue related to this case? I can’t access your video because looks like it is deleted/expired.

Regards