Need help getting access or managing your team’s setup? This category is for general questions about accounts, licenses, and administration in Katalon True Platform.
Ask questions and share tips on:
• Account registration, activation, and sign-in.
• Inviting teammates and managing account or project access.
• Understanding user roles and permissions.
• Assigning or revoking licenses.
• Understanding subscriptions, renewals, and license availability.
When asking for help, mention the affected Katalon product, your role, and the exact error message. Screenshots with personal and billing information hidden can help others understand the issue.
For access or license-assignment questions, check with your Account Admin first. For billing disputes, account recovery, or issues requiring private account details, contact Katalon Support. Please don’t share passwords, license keys, payment details, or personal information in public posts.
Start here: True Platform administration, roles, and permissions.