Getting "please make sure your credentials are valid" error when logging into Katalon Studio

[albert.vu]

Hi there Gilbert,

Welcome to Katalon Community!

I found another topic on our forum which mentioned about whitelisting Katalon’s domain, maybe you could try that out?

Error "Please make sure your credentials are valid."

Hi, Can you please ask your IT Helpdesk whitelist Katalon domain as following: Network security errors | Katalon Docs? This seems like when you’re sending request, your network blocked Katalon domains. Hope this can help