Email or password is invalid! when activating Katalon version 6 Today when I open Katalon 6.1.0 and try to activate but it said: “Email or password is invalid!” [image] I am able to login to the website with the same credential. Checked proxy, not using. Checked others 6.x.x version, same erro…

HI everyone, Sorry for the late reply. Since we stopped maintaining the old activation server, it’s no longer possible to activate KS6.x on new machines or with new registered accounts. Please use the latest version for these cases.

[image] khangluong: Is that Katalon version below 7 is not supported anymore? Old version will stop working in 2020/04. I guess the activation subsystem is down at the moment. Callout to @devalex88 @duyluong @ThanhTo @Thong (re Katalon Licensing/TestOps)

why I can’t login the KS 6.2.2 with new KS account? but this account can login the KS 7.*? may you give some suggestion?

Hi @yzdcgl Please go to Error > Log and post that here too see if it gives any usable information.

@Russ_Thomas The 6.1.0 is the one that I find out is the most stable and less bug than the new one. But I tried 6.3.3 that also get the invalid credential. For some reasons that I need to roll back to version 6 from 7. @ThanhTo Here is the log when I try to log in 12302019-2353.log (4.8 KB) I…

Hi team , I am unable to login into katalon studio with valid creditionals . Could you please help on this issue Thanks Rama

So , you are saying that 6.1.0 is the best one

I didn’t find the directory err>log. where can I fi [470394edfffcfb3212727de78e5a573] nd it? can you help check why my account cann’t active the 6.2.2?

here is the log, can you help to analyze the reason? error.log (4.3 KB)

@Russ_Thomas when will activation system start working ? Any idea. What is ETA for that ?

Email or password is invalid! when activating Katalon version 6.x.x

Bug Report

Topic		Replies	Views
Not able to activate katalon studio Web Testing katalon-studio	2	1385	December 30, 2019
Cannot activate KS 6.1.2 Web Testing katalon-studio	2	611	January 6, 2020
Unable to activate Katalon 6.3.3 on a new windows system Web Testing katalon-studio	2	1125	January 8, 2021
Sunset of older KS versions Web Testing katalon-studio	8	2874	March 4, 2020
Why can't activate katalon V6.10 Web Testing katalon-studio	2	433	September 8, 2020

Email or password is invalid! when activating Katalon version 6.x.x

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