# WebUI.authenticate method fails even though page loads

**URL:** <https://forum.katalon.com/t/webui-authenticate-method-fails-even-though-page-loads/16311>\
**Category:** Web Testing\
**Tags:** katalon-studio\
**Created:** [January 3, 2019, 11:44pm UTC](https://forum.katalon.com/t/webui-authenticate-method-fails-even-though-page-loads/16311 "2019-01-03T23:44:49Z")\
**Posts on this page:** 1\
**Showing post:** 10

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**Author:** ![kazurayam](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/kazurayam/32/333_2.png) [@kazurayam](https://forum.katalon.com/u/kazurayam)\
**Post date:** [May 5, 2020, 9:17pm UTC](https://forum.katalon.com/t/webui-authenticate-method-fails-even-though-page-loads/16311/10 "2020-05-05T21:17:17Z")

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Have a look at this guide

> [@\[TIP\] How To Help Us Help You!](http://forum.katalon.com/t/tip-how-to-help-us-help-you/12919):
>
> My test is BROKEN! NOTHING WORKS! HELP ME! Relax. We get it. We really do. There are some pretty smart and clever people on this forum, but you must realize, they are not magicians or wizards or gods. They cannot see your code, they can’t see your errors and they don’t even know what your AUT is meant to do even though it might seem perfectly obvious to you. So please relax and follow the advice below, before you start writing your post. The advice below will tell you the exact information …

and please provide us more information: screenshots, code, log.

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