# Unable to Join Organization - Invitation Link Keeps Loading

**URL:** <https://forum.katalon.com/t/unable-to-join-organization-invitation-link-keeps-loading/195045>\
**Category:** Bug Report\
**Tags:** bugs-report\
**Created:** [November 3, 2026, 9:30am UTC](https://forum.katalon.com/t/unable-to-join-organization-invitation-link-keeps-loading/195045 "2026-11-03T09:30:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![hayaniamny.mohdkhair](https://avatars.discourse-cdn.com/v4/letter/h/c67d28/32.png) [@hayaniamny.mohdkhair](https://forum.katalon.com/u/hayaniamny.mohdkhair)\
**Post date:** [November 3, 2026, 9:30am UTC](https://forum.katalon.com/t/unable-to-join-organization-invitation-link-keeps-loading/195045/1 "2026-11-03T09:30:33Z")

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Hi everyone,

I accidentally created my own organization previously and became the owner.

Recently, I received an invitation to join my company’s Katalon organization. However, when I click the invitation link, the page keeps loading indefinitely and I am unable to access or join the organization.

I have also tried opening the organization URL directly but it remains stuck on the loading screen.

 ![image](https://europe1.discourse-cdn.com/katalon/original/3X/7/2/721072a88cffefc008aece6af4f59e434ec94209.png)

Has anyone encountered this issue before?

Would appreciate any advice on whether I need to remove my existing organization first, or if there is another way to accept the invitation.

Thank you! 🙏

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**Author:** ![nghi.phan](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/nghi.phan/32/30970_2.png) [@nghi.phan](https://forum.katalon.com/u/nghi.phan)\
**Post date:** [November 3, 2026, 9:35am UTC](https://forum.katalon.com/t/unable-to-join-organization-invitation-link-keeps-loading/195045/2 "2026-11-03T09:35:37Z")

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> [@hayaniamny.mohdkhair](#):
>
> the page keeps loading indefinitely and I am unable to access or join the organization.

We are on it, will update you ASAP

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**Author:** ![nghi.phan](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/nghi.phan/32/30970_2.png) [@nghi.phan](https://forum.katalon.com/u/nghi.phan)\
**Post date:** [November 3, 2026, 9:53am UTC](https://forum.katalon.com/t/unable-to-join-organization-invitation-link-keeps-loading/195045/3 "2026-11-03T09:53:50Z")

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to speed things up, could you take a screenshot of the invitation email or forward it to [support@katalon.com](mailto:support@katalon.com)? That way we can check which organization the invite came from.