# Unable to create a new remote session, when spy mobile

**URL:** <https://forum.katalon.com/t/unable-to-create-a-new-remote-session-when-spy-mobile/59003>\
**Category:** Mobile Testing\
**Tags:** mobile-testing, katalon-studio\
**Created:** [October 8, 2021, 10:17am UTC](https://forum.katalon.com/t/unable-to-create-a-new-remote-session-when-spy-mobile/59003 "2021-10-08T10:17:51Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![dikapranaan](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/dikapranaan/32/16104_2.png) [@dikapranaan](https://forum.katalon.com/u/dikapranaan)\
**Post date:** [October 8, 2021, 10:17am UTC](https://forum.katalon.com/t/unable-to-create-a-new-remote-session-when-spy-mobile/59003/1 "2021-10-08T10:17:51Z")

</div>

Hi,  
I’m having problems when “Spy Mobile”  
pop up massage:

Unable to create a new remote session, please check the server log for more.  
I’ve tried various ways on this forum but it’s still a problem, please can you help me

> java.util.concurrent.ExecutionException: org.openqa.selenium.SessionNotCreatedException: Unable to create a new remote session. Please check the server log for more details. Original error: An unknown server-side error occurred while processing the command. Original error: Cannot start the ‘com.loginmodule.learning’ application. Visit [https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md](https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md) for troubleshooting. Original error: ‘"’ or ‘com.loginmodule.learning."’ never started. Visit [https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md](https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md) for troubleshooting
> 
> Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’
> 
> System info: host: ‘ANDIKAs-Air’, ip: ‘fe80:0:0:0:8df:d9a2:fe69:e7b4%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86\_64’, os.version: ‘10.16’, java.version: ‘1.8.0\_275’
> 
> Driver info: driver.version: SwipeableAndroidDriver
> 
> remote stacktrace: UnknownError: An unknown server-side error occurred while processing the command. Original error: Cannot start the ‘com.loginmodule.learning’ application. Visit [https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md](https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md) for troubleshooting. Original error: ‘"’ or ‘com.loginmodule.learning."’ never started. Visit [https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md](https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md) for troubleshooting
> 
> at getResponseForW3CError (/usr/local/lib/node\_modules/appium/node\_modules/appium-base-driver/lib/protocol/errors.js:804:9)
> 
> at asyncHandler (/usr/local/lib/node\_modules/appium/node\_modules/appium-base-driver/lib/protocol/protocol.js:380:37)
> 
> Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’
> 
> System info: host: ‘ANDIKAs-Air’, ip: ‘fe80:0:0:0:8df:d9a2:fe69:e7b4%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86\_64’, os.version: ‘10.16’, java.version: ‘1.8.0\_275’
> 
> Driver info: driver.version: SwipeableAndroidDriver
> 
> at com.kms.katalon.composer.components.impl.dialogs.ProgressMonitorDialogWithThread.runAndWait(ProgressMonitorDialogWithThread.java:49)
> 
> at com.kms.katalon.composer.mobile.objectspy.components.MobileLocalAppComposite$12.run(MobileLocalAppComposite.java:474)
> 
> at org.eclipse.jface.operation.ModalContext$ModalContextThread.run(ModalContext.java:122)
> 
> Caused by: org.openqa.selenium.SessionNotCreatedException: Unable to create a new remote session. Please check the server log for more details. Original error: An unknown server-side error occurred while processing the command. Original error: Cannot start the ‘com.loginmodule.learning’ application. Visit [https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md](https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md) for troubleshooting. Original error: ‘"’ or ‘com.loginmodule.learning."’ never started. Visit [https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md](https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md) for troubleshooting
> 
> Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’
> 
> System info: host: ‘ANDIKAs-Air’, ip: ‘fe80:0:0:0:8df:d9a2:fe69:e7b4%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86\_64’, os.version: ‘10.16’, java.version: ‘1.8.0\_275’
> 
> Driver info: driver.version: SwipeableAndroidDriver
> 
> remote stacktrace: UnknownError: An unknown server-side error occurred while processing the command. Original error: Cannot start the ‘com.loginmodule.learning’ application. Visit [https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md](https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md) for troubleshooting. Original error: ‘"’ or ‘com.loginmodule.learning."’ never started. Visit [https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md](https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md) for troubleshooting
> 
> at getResponseForW3CError (/usr/local/lib/node\_modules/appium/node\_modules/appium-base-driver/lib/protocol/errors.js:804:9)
> 
> at asyncHandler (/usr/local/lib/node\_modules/appium/node\_modules/appium-base-driver/lib/protocol/protocol.js:380:37)
> 
> Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’
> 
> System info: host: ‘ANDIKAs-Air’, ip: ‘fe80:0:0:0:8df:d9a2:fe69:e7b4%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86\_64’, os.version: ‘10.16’, java.version: ‘1.8.0\_275’
> 
> Driver info: driver.version: SwipeableAndroidDriver
> 
> at io.appium.java\_client.remote.AppiumCommandExecutor$1.createSession(AppiumCommandExecutor.java:208)
> 
> at io.appium.java\_client.remote.AppiumCommandExecutor.createSession(AppiumCommandExecutor.java:217)
> 
> at io.appium.java\_client.remote.AppiumCommandExecutor.execute(AppiumCommandExecutor.java:239)
> 
> at org.openqa.selenium.remote.RemoteWebDriver.execute(RemoteWebDriver.java:552)
> 
> at io.appium.java\_client.DefaultGenericMobileDriver.execute(DefaultGenericMobileDriver.java:42)
> 
> at io.appium.java\_client.AppiumDriver.execute(AppiumDriver.java:1)
> 
> at io.appium.java\_client.android.AndroidDriver.execute(AndroidDriver.java:1)
> 
> at com.kms.katalon.core.appium.driver.SwipeableAndroidDriver.execute(SwipeableAndroidDriver.java:1)
> 
> at org.openqa.selenium.remote.RemoteWebDriver.startSession(RemoteWebDriver.java:213)
> 
> at org.openqa.selenium.remote.RemoteWebDriver.(RemoteWebDriver.java:131)
> 
> at io.appium.java\_client.DefaultGenericMobileDriver.(DefaultGenericMobileDriver.java:38)
> 
> at io.appium.java\_client.AppiumDriver.(AppiumDriver.java:84)
> 
> at io.appium.java\_client.android.AndroidDriver.(AndroidDriver.java:85)
> 
> at com.kms.katalon.core.appium.driver.SwipeableAndroidDriver.(SwipeableAndroidDriver.java:24)
> 
> at com.kms.katalon.core.appium.driver.AppiumDriverManager.createMobileDriver(AppiumDriverManager.java:498)
> 
> at com.kms.katalon.core.appium.driver.AppiumDriverManager.createMobileDriver(AppiumDriverManager.java:480)
> 
> at com.kms.katalon.core.mobile.keyword.internal.MobileDriverFactory.startLocalMobileDriver(MobileDriverFactory.java:539)
> 
> at com.kms.katalon.composer.mobile.objectspy.dialog.MobileInspectorController.startMobileApp(MobileInspectorController.java:196)
> 
> at com.kms.katalon.composer.mobile.objectspy.components.MobileLocalAppComposite$12$1.call(MobileLocalAppComposite.java:479)
> 
> at com.kms.katalon.composer.components.impl.dialogs.ProgressMonitorDialogWithThread.startThreadAndWait(ProgressMonitorDialogWithThread.java:36)
> 
> at com.kms.katalon.composer.components.impl.dialogs.ProgressMonitorDialogWithThread.runAndWait(ProgressMonitorDialogWithThread.java:48)
> 
> … 2 more
> 
> Caused by: java.lang.reflect.InvocationTargetException
> 
> at io.appium.java\_client.remote.AppiumCommandExecutor$1.createSession(AppiumCommandExecutor.java:186)
> 
> … 22 more
> 
> Caused by: org.openqa.selenium.WebDriverException: An unknown server-side error occurred while processing the command. Original error: Cannot start the ‘com.loginmodule.learning’ application. Visit [https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md](https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md) for troubleshooting. Original error: ‘"’ or ‘com.loginmodule.learning."’ never started. Visit [https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md](https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md) for troubleshooting
> 
> Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’
> 
> System info: host: ‘ANDIKAs-Air’, ip: ‘fe80:0:0:0:8df:d9a2:fe69:e7b4%en0’, os.name: ‘Mac OS X’, os.arch: ‘x86\_64’, os.version: ‘10.16’, java.version: ‘1.8.0\_275’
> 
> Driver info: driver.version: SwipeableAndroidDriver
> 
> remote stacktrace: UnknownError: An unknown server-side error occurred while processing the command. Original error: Cannot start the ‘com.loginmodule.learning’ application. Visit [https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md](https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md) for troubleshooting. Original error: ‘"’ or ‘com.loginmodule.learning."’ never started. Visit [https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md](https://github.com/appium/appium/blob/master/docs/en/writing-running-appium/android/activity-startup.md) for troubleshooting
> 
> at getResponseForW3CError (/usr/local/lib/node\_modules/appium/node\_modules/appium-base-driver/lib/protocol/errors.js:804:9)
> 
> at asyncHandler (/usr/local/lib/node\_modules/appium/node\_modules/appium-base-driver/lib/protocol/protocol.js:380:37)
> 
> at org.openqa.selenium.remote.W3CHandshakeResponse.lambda$errorHandler$0(W3CHandshakeResponse.java:62)
> 
> at org.openqa.selenium.remote.HandshakeResponse.lambda$getResponseFunction$0(HandshakeResponse.java:30)
> 
> at org.openqa.selenium.remote.ProtocolHandshake.lambda$createSession$0(ProtocolHandshake.java:126)  
> at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:128)  
> … 23 more