# Unable to create a new remote session. Please check the server log for more details

**URL:** <https://forum.katalon.com/t/unable-to-create-a-new-remote-session-please-check-the-server-log-for-more-details/78985>\
**Category:** Web Testing\
**Tags:** katalon-recorder, mobile-testing, katalon-studio\
**Created:** [September 28, 2022, 3:20am UTC](https://forum.katalon.com/t/unable-to-create-a-new-remote-session-please-check-the-server-log-for-more-details/78985 "2022-09-28T03:20:36Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![renita.lobo](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/renita.lobo/32/20464_2.png) [@renita.lobo](https://forum.katalon.com/u/renita.lobo)\
**Post date:** [September 28, 2022, 3:20am UTC](https://forum.katalon.com/t/unable-to-create-a-new-remote-session-please-check-the-server-log-for-more-details/78985/1 "2022-09-28T03:20:36Z")

</div>

I am facing java.util.concurrent.ExecutionException: org.openqa.selenium.SessionNotCreatedException: Unable to create a new remote session. Please check the server log for more details. Original error: An unknown server-side error occurred while processin

java.util.concurrent.ExecutionException: org.openqa.selenium.SessionNotCreatedException: Unable to create a new remote session. Please check the server log for more details. Original error: An unknown server-side error occurred while processing the command. Original error: Error executing adbExec. Original error: ‘Command ‘C:\Users\app-dir\.katalon\tools\android\_sdk\platform-tools\adb.exe -P 5037 -s IBGQLB4DEQEQBAXS shell pm clear com.android.settings’ exited with code 255’; Command output:  
Exception occurred while executing ‘clear’:  
java.lang.SecurityException: adb clearing user data is forbidden.  
at com.android.server.pm.OplusClearDataProtectManager.interceptClearUserDataIfNeeded(OplusClearDataProtectManager.java:88)  
at com.android.server.pm.OplusBasePackageManagerService$OplusPackageManagerInternalImpl.interceptClearUserDataIfNeeded(OplusBasePackageManagerService.java:531)  
at com.android.server.am.ActivityManagerService.clearApplicationUserData(ActivityManagerService.java:4752)  
at com.android.server.pm.PackageManagerShellCommand.runClear(PackageManagerShellCommand.java:2162)  
at com.android.server.pm.PackageManagerShellCommand.onCommand(PackageManagerShellCommand.java:240)  
at android.os.BasicShellCommandHandler.exec(BasicShellCommandHandler.java:98)  
at android.os.ShellCommand.exec(ShellCommand.java:44)  
at com.android.server.pm.PackageManagerService.onShellCommand(PackageManagerService.java:23434)  
at android.os.Binder.shellCommand(Binder.java:949)  
at android.os.Binder.onTransact(Binder.java:833)  
at android.content.pm.IPackageManager$Stub.onTransact(IPackageManager.java:4603)  
at com.android.server.pm.PackageManagerService.onTransact(PackageManagerService.java:4878)  
at com.android.server.pm.OplusPackageManagerService.onTransact(OplusPackageManagerService.java:176)  
at android.os.Binder.execTransactInternal(Binder.java:1201)  
at android.os.Binder.execTransact(Binder.java:1143)

Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’  
System info: host: ‘HTCLT3099’, ip: ‘192.168.0.115’, os.name: ‘Windows 10’, os.arch: ‘amd64’, os.version: ‘10.0’, java.version: ‘1.8.0\_282’  
Driver info: driver.version: SwipeableAndroidDriver  
remote stacktrace: UnknownError: An unknown server-side error occurred while processing the command. Original error: Error executing adbExec. Original error: ‘Command ‘C:\Users\app-dir\.katalon\tools\android\_sdk\platform-tools\adb.exe -P 5037 -s IBGQLB4DEQEQBAXS shell pm clear com.android.settings’ exited with code 255’; Command output:  
Exception occurred while executing ‘clear’:  
java.lang.SecurityException: adb clearing user data is forbidden.  
at com.android.server.pm.OplusClearDataProtectManager.interceptClearUserDataIfNeeded(OplusClearDataProtectManager.java:88)  
at com.android.server.pm.OplusBasePackageManagerService$OplusPackageManagerInternalImpl.interceptClearUserDataIfNeeded(OplusBasePackageManagerService.java:531)  
at com.android.server.am.ActivityManagerService.clearApplicationUserData(ActivityManagerService.java:4752)  
at com.android.server.pm.PackageManagerShellCommand.runClear(PackageManagerShellCommand.java:2162)  
at com.android.server.pm.PackageManagerShellCommand.onCommand(PackageManagerShellCommand.java:240)  
at android.os.BasicShellCommandHandler.exec(BasicShellCommandHandler.java:98)  
at android.os.ShellCommand.exec(ShellCommand.java:44)  
at com.android.server.pm.PackageManagerService.onShellCommand(PackageManagerService.java:23434)  
at android.os.Binder.shellCommand(Binder.java:949)  
at android.os.Binder.onTransact(Binder.java:833)  
at android.content.pm.IPackageManager$Stub.onTransact(IPackageManager.java:4603)  
at com.android.server.pm.PackageManagerService.onTransact(PackageManagerService.java:4878)  
at com.android.server.pm.OplusPackageManagerService.onTransact(OplusPackageManagerService.java:176)  
at android.os.Binder.execTransactInternal(Binder.java:1201)  
at android.os.Binder.execTransact(Binder.java:1143)

```
at getResponseForW3CError (C:\Users\app-dir\AppData\Roaming\npm\node_modules\appium\node_modules\appium-base-driver\lib\protocol\errors.js:804:9)
at asyncHandler (C:\Users\app-dir\AppData\Roaming\npm\node_modules\appium\node_modules\appium-base-driver\lib\protocol\protocol.js:380:37)

```

Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’  
System info: host: ‘HTCLT3099’, ip: ‘192.168.0.115’, os.name: ‘Windows 10’, os.arch: ‘amd64’, os.version: ‘10.0’, java.version: ‘1.8.0\_282’  
Driver info: driver.version: SwipeableAndroidDriver  
at com.kms.katalon.composer.components.impl.dialogs.ProgressMonitorDialogWithThread.runAndWait(ProgressMonitorDialogWithThread.java:49)  
at com.kms.katalon.composer.mobile.objectspy.components.MobileLocalAppComposite$12.run(MobileLocalAppComposite.java:488)  
at org.eclipse.jface.operation.ModalContext$ModalContextThread.run(ModalContext.java:122)  
Caused by: org.openqa.selenium.SessionNotCreatedException: Unable to create a new remote session. Please check the server log for more details. Original error: An unknown server-side error occurred while processing the command. Original error: Error executing adbExec. Original error: ‘Command ‘C:\Users\app-dir\.katalon\tools\android\_sdk\platform-tools\adb.exe -P 5037 -s IBGQLB4DEQEQBAXS shell pm clear com.android.settings’ exited with code 255’; Command output:  
Exception occurred while executing ‘clear’:  
java.lang.SecurityException: adb clearing user data is forbidden.  
at com.android.server.pm.OplusClearDataProtectManager.interceptClearUserDataIfNeeded(OplusClearDataProtectManager.java:88)  
at com.android.server.pm.OplusBasePackageManagerService$OplusPackageManagerInternalImpl.interceptClearUserDataIfNeeded(OplusBasePackageManagerService.java:531)  
at com.android.server.am.ActivityManagerService.clearApplicationUserData(ActivityManagerService.java:4752)  
at com.android.server.pm.PackageManagerShellCommand.runClear(PackageManagerShellCommand.java:2162)  
at com.android.server.pm.PackageManagerShellCommand.onCommand(PackageManagerShellCommand.java:240)  
at android.os.BasicShellCommandHandler.exec(BasicShellCommandHandler.java:98)  
at android.os.ShellCommand.exec(ShellCommand.java:44)  
at com.android.server.pm.PackageManagerService.onShellCommand(PackageManagerService.java:23434)  
at android.os.Binder.shellCommand(Binder.java:949)  
at android.os.Binder.onTransact(Binder.java:833)  
at android.content.pm.IPackageManager$Stub.onTransact(IPackageManager.java:4603)  
at com.android.server.pm.PackageManagerService.onTransact(PackageManagerService.java:4878)  
at com.android.server.pm.OplusPackageManagerService.onTransact(OplusPackageManagerService.java:176)  
at android.os.Binder.execTransactInternal(Binder.java:1201)  
at android.os.Binder.execTransact(Binder.java:1143)

Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’  
System info: host: ‘HTCLT3099’, ip: ‘192.168.0.115’, os.name: ‘Windows 10’, os.arch: ‘amd64’, os.version: ‘10.0’, java.version: ‘1.8.0\_282’  
Driver info: driver.version: SwipeableAndroidDriver  
remote stacktrace: UnknownError: An unknown server-side error occurred while processing the command. Original error: Error executing adbExec. Original error: ‘Command ‘C:\Users\app-dir\.katalon\tools\android\_sdk\platform-tools\adb.exe -P 5037 -s IBGQLB4DEQEQBAXS shell pm clear com.android.settings’ exited with code 255’; Command output:  
Exception occurred while executing ‘clear’:  
java.lang.SecurityException: adb clearing user data is forbidden.  
at com.android.server.pm.OplusClearDataProtectManager.interceptClearUserDataIfNeeded(OplusClearDataProtectManager.java:88)  
at com.android.server.pm.OplusBasePackageManagerService$OplusPackageManagerInternalImpl.interceptClearUserDataIfNeeded(OplusBasePackageManagerService.java:531)  
at com.android.server.am.ActivityManagerService.clearApplicationUserData(ActivityManagerService.java:4752)  
at com.android.server.pm.PackageManagerShellCommand.runClear(PackageManagerShellCommand.java:2162)  
at com.android.server.pm.PackageManagerShellCommand.onCommand(PackageManagerShellCommand.java:240)  
at android.os.BasicShellCommandHandler.exec(BasicShellCommandHandler.java:98)  
at android.os.ShellCommand.exec(ShellCommand.java:44)  
at com.android.server.pm.PackageManagerService.onShellCommand(PackageManagerService.java:23434)  
at android.os.Binder.shellCommand(Binder.java:949)  
at android.os.Binder.onTransact(Binder.java:833)  
at android.content.pm.IPackageManager$Stub.onTransact(IPackageManager.java:4603)  
at com.android.server.pm.PackageManagerService.onTransact(PackageManagerService.java:4878)  
at com.android.server.pm.OplusPackageManagerService.onTransact(OplusPackageManagerService.java:176)  
at android.os.Binder.execTransactInternal(Binder.java:1201)  
at android.os.Binder.execTransact(Binder.java:1143)

```
at getResponseForW3CError (C:\Users\app-dir\AppData\Roaming\npm\node_modules\appium\node_modules\appium-base-driver\lib\protocol\errors.js:804:9)
at asyncHandler (C:\Users\app-dir\AppData\Roaming\npm\node_modules\appium\node_modules\appium-base-driver\lib\protocol\protocol.js:380:37)

```

Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’  
System info: os.name: ‘Windows 10’, os.arch: ‘amd64’, os.version: ‘10.0’, java.version: ‘1.8.0\_282’  
Driver info: driver.version: SwipeableAndroidDriver  
at io.appium.java\_client.remote.AppiumCommandExecutor$1.createSession(AppiumCommandExecutor.java:208)  
at io.appium.java\_client.remote.AppiumCommandExecutor.createSession(AppiumCommandExecutor.java:217)  
at io.appium.java\_client.remote.AppiumCommandExecutor.execute(AppiumCommandExecutor.java:239)  
at org.openqa.selenium.remote.RemoteWebDriver.execute(RemoteWebDriver.java:552)  
at io.appium.java\_client.DefaultGenericMobileDriver.execute(DefaultGenericMobileDriver.java:42)  
at io.appium.java\_client.AppiumDriver.execute(AppiumDriver.java:1)  
at io.appium.java\_client.android.AndroidDriver.execute(AndroidDriver.java:1)  
at com.kms.katalon.core.appium.driver.SwipeableAndroidDriver.execute(SwipeableAndroidDriver.java:1)  
at org.openqa.selenium.remote.RemoteWebDriver.startSession(RemoteWebDriver.java:213)  
at org.openqa.selenium.remote.RemoteWebDriver.(RemoteWebDriver.java:131)  
at io.appium.java\_client.DefaultGenericMobileDriver.(DefaultGenericMobileDriver.java:38)  
at io.appium.java\_client.AppiumDriver.(AppiumDriver.java:84)  
at io.appium.java\_client.android.AndroidDriver.(AndroidDriver.java:85)  
at com.kms.katalon.core.appium.driver.SwipeableAndroidDriver.(SwipeableAndroidDriver.java:24)  
at com.kms.katalon.core.appium.driver.AppiumDriverManager.createMobileDriver(AppiumDriverManager.java:503)  
at com.kms.katalon.core.appium.driver.AppiumDriverManager.createMobileDriver(AppiumDriverManager.java:485)  
at com.kms.katalon.core.mobile.keyword.internal.MobileDriverFactory.startMobileDriver(MobileDriverFactory.java:417)  
at com.kms.katalon.composer.mobile.objectspy.dialog.MobileInspectorController.startExistingApp(MobileInspectorController.java:143)  
at com.kms.katalon.composer.mobile.objectspy.components.MobileLocalAppComposite.smartStartAndroidApp(MobileLocalAppComposite.java:554)  
at com.kms.katalon.composer.mobile.objectspy.components.MobileLocalAppComposite.smartStartApp(MobileLocalAppComposite.java:523)  
at com.kms.katalon.composer.mobile.objectspy.components.MobileLocalAppComposite.access$18(MobileLocalAppComposite.java:517)  
at com.kms.katalon.composer.mobile.objectspy.components.MobileLocalAppComposite$12$1.call(MobileLocalAppComposite.java:494)  
at com.kms.katalon.composer.components.impl.dialogs.ProgressMonitorDialogWithThread.startThreadAndWait(ProgressMonitorDialogWithThread.java:36)  
at com.kms.katalon.composer.components.impl.dialogs.ProgressMonitorDialogWithThread.runAndWait(ProgressMonitorDialogWithThread.java:48)  
… 2 more  
Caused by: java.lang.reflect.InvocationTargetException  
at io.appium.java\_client.remote.AppiumCommandExecutor$1.createSession(AppiumCommandExecutor.java:186)  
… 25 more  
Caused by: org.openqa.selenium.WebDriverException: An unknown server-side error occurred while processing the command. Original error: Error executing adbExec. Original error: ‘Command ‘C:\Users\app-dir\.katalon\tools\android\_sdk\platform-tools\adb.exe -P 5037 -s IBGQLB4DEQEQBAXS shell pm clear com.android.settings’ exited with code 255’; Command output:  
Exception occurred while executing ‘clear’:  
java.lang.SecurityException: adb clearing user data is forbidden.  
at com.android.server.pm.OplusClearDataProtectManager.interceptClearUserDataIfNeeded(OplusClearDataProtectManager.java:88)  
at com.android.server.pm.OplusBasePackageManagerService$OplusPackageManagerInternalImpl.interceptClearUserDataIfNeeded(OplusBasePackageManagerService.java:531)  
at com.android.server.am.ActivityManagerService.clearApplicationUserData(ActivityManagerService.java:4752)  
at com.android.server.pm.PackageManagerShellCommand.runClear(PackageManagerShellCommand.java:2162)  
at com.android.server.pm.PackageManagerShellCommand.onCommand(PackageManagerShellCommand.java:240)  
at android.os.BasicShellCommandHandler.exec(BasicShellCommandHandler.java:98)  
at android.os.ShellCommand.exec(ShellCommand.java:44)  
at com.android.server.pm.PackageManagerService.onShellCommand(PackageManagerService.java:23434)  
at android.os.Binder.shellCommand(Binder.java:949)  
at android.os.Binder.onTransact(Binder.java:833)  
at android.content.pm.IPackageManager$Stub.onTransact(IPackageManager.java:4603)  
at com.android.server.pm.PackageManagerService.onTransact(PackageManagerService.java:4878)  
at com.android.server.pm.OplusPackageManagerService.onTransact(OplusPackageManagerService.java:176)  
at android.os.Binder.execTransactInternal(Binder.java:1201)  
at android.os.Binder.execTransact(Binder.java:1143)

Build info: version: ‘unknown’, revision: ‘unknown’, time: ‘unknown’  
System info:  
, os.name: ‘Windows 10’, os.arch: ‘amd64’, os.version: ‘10.0’, java.version: ‘1.8.0\_282’  
Driver info: driver.version: SwipeableAndroidDriver  
remote stacktrace: UnknownError: An unknown server-side error occurred while processing the command. Original error: Error executing adbExec. Original error: ‘Command ‘C:\Users\app-dir\.katalon\tools\android\_sdk\platform-tools\adb.exe -P 5037 -s IBGQLB4DEQEQBAXS shell pm clear com.android.settings’ exited with code 255’; Command output:  
Exception occurred while executing ‘clear’:  
java.lang.SecurityException: adb clearing user data is forbidden.  
at com.android.server.pm.OplusClearDataProtectManager.interceptClearUserDataIfNeeded(OplusClearDataProtectManager.java:88)  
at com.android.server.pm.OplusBasePackageManagerService$OplusPackageManagerInternalImpl.interceptClearUserDataIfNeeded(OplusBasePackageManagerService.java:531)  
at com.android.server.am.ActivityManagerService.clearApplicationUserData(ActivityManagerService.java:4752)  
at com.android.server.pm.PackageManagerShellCommand.runClear(PackageManagerShellCommand.java:2162)  
at com.android.server.pm.PackageManagerShellCommand.onCommand(PackageManagerShellCommand.java:240)  
at android.os.BasicShellCommandHandler.exec(BasicShellCommandHandler.java:98)  
at android.os.ShellCommand.exec(ShellCommand.java:44)  
at com.android.server.pm.PackageManagerService.onShellCommand(PackageManagerService.java:23434)  
at android.os.Binder.shellCommand(Binder.java:949)  
at android.os.Binder.onTransact(Binder.java:833)  
at android.content.pm.IPackageManager$Stub.onTransact(IPackageManager.java:4603)  
at com.android.server.pm.PackageManagerService.onTransact(PackageManagerService.java:4878)  
at com.android.server.pm.OplusPackageManagerService.onTransact(OplusPackageManagerService.java:176)  
at android.os.Binder.execTransactInternal(Binder.java:1201)  
at android.os.Binder.execTransact(Binder.java:1143)

```
at getResponseForW3CError (C:\Users\app-dir\AppData\Roaming\npm\node_modules\appium\node_modules\appium-base-driver\lib\protocol\errors.js:804:9)
at asyncHandler (C:\Users\app-dir\AppData\Roaming\npm\node_modules\appium\node_modules\appium-base-driver\lib\protocol\protocol.js:380:37)
at org.openqa.selenium.remote.W3CHandshakeResponse.lambda$errorHandler$0(W3CHandshakeResponse.java:62)
at org.openqa.selenium.remote.HandshakeResponse.lambda$getResponseFunction$0(HandshakeResponse.java:30)
at org.openqa.selenium.remote.ProtocolHandshake.lambda$createSession$0(ProtocolHandshake.java:126)
at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:128)
... 26 more

```

 ![image](https://europe1.discourse-cdn.com/katalon/original/3X/4/8/486cdee5b8a5dd72fd2ad9d07e283ae61dad76bf.png)

---

<div class="post-metadata">

**Author:** ![ram.kumar.qk](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/ram.kumar.qk/32/22831_2.png) [@ram.kumar.qk](https://forum.katalon.com/u/ram.kumar.qk)\
**Post date:** [March 3, 2023, 2:03am UTC](https://forum.katalon.com/t/unable-to-create-a-new-remote-session-please-check-the-server-log-for-more-details/78985/2 "2023-03-03T02:03:50Z")

</div>

Hi,  
I’m also facing the same issue  
solution pls

---

<div class="post-metadata">

**Author:** ![james.irlbeck](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/james.irlbeck/32/22831_2.png) [@james.irlbeck](https://forum.katalon.com/u/james.irlbeck)\
**Post date:** [April 6, 2023, 9:28am UTC](https://forum.katalon.com/t/unable-to-create-a-new-remote-session-please-check-the-server-log-for-more-details/78985/3 "2023-04-06T09:28:17Z")

</div>

I’m having the same issue. I’ve read through dozens of posts but there is no solution that seems to resolve this.

---

<div class="post-metadata">

**Author:** ![ram.kumar.qk](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/ram.kumar.qk/32/22831_2.png) [@ram.kumar.qk](https://forum.katalon.com/u/ram.kumar.qk)\
**Post date:** [April 6, 2023, 9:55am UTC](https://forum.katalon.com/t/unable-to-create-a-new-remote-session-please-check-the-server-log-for-more-details/78985/4 "2023-04-06T09:55:57Z")

</div>

Hi james,

This issue occurs due to value of appPackage or appActivity which add in the desired capabilities is wrong.

How to find App Package and App Activity of your Android App

> **[Finding App Package and App Activity for Android App](https://support.testsigma.com/support/solutions/articles/32000019977-how-to-find-app-package-and-app-activity-of-your-android-app)**
>
> Test Execution of Android applications in Testsigma(or in General) requires a few characteristic details about the Application in order to locate the Application and the specific feature in the Application that is to be tested. They are: App Pa...

I followed this now this issue is not occurred.