# Unable to create a new remote session. Please check the server log for more details. Original error

**URL:** <https://forum.katalon.com/t/unable-to-create-a-new-remote-session-please-check-the-server-log-for-more-details-original-error/81287>\
**Category:** Web Testing\
**Tags:** mobile-testing, katalon-studio\
**Created:** [December 6, 2022, 8:28am UTC](https://forum.katalon.com/t/unable-to-create-a-new-remote-session-please-check-the-server-log-for-more-details-original-error/81287 "2022-12-06T08:28:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![aobaid](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/aobaid/32/20464_2.png) [@aobaid](https://forum.katalon.com/u/aobaid)\
**Post date:** [December 6, 2022, 8:28am UTC](https://forum.katalon.com/t/unable-to-create-a-new-remote-session-please-check-the-server-log-for-more-details-original-error/81287/1 "2022-12-06T08:28:28Z")

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java.util.concurrent.ExecutionException: org.openqa.selenium.SessionNotCreatedException: Unable to create a new remote session. Please check the server log for more details. Original error: An unknown server-side error occurred while processing the command. Original error: Error finding if ‘io.appium.settings’ is installed. Original error: Error executing adbExec. Original error: ‘Command -P 5037 -s 5237d436 shell dumpsys package io.appium.settings’ exited with code 1’; Command output: error: device ‘5237d436’ not found

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**Author:** ![Elly\_Tran](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/elly_tran/32/21874_2.png) [@Elly\_Tran](https://forum.katalon.com/u/Elly_Tran)\
**Post date:** [December 19, 2022, 9:03am UTC](https://forum.katalon.com/t/unable-to-create-a-new-remote-session-please-check-the-server-log-for-more-details-original-error/81287/2 "2022-12-19T09:03:23Z")

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Let us discuss internally and see if this is our bug or not. Thank you!