# Unable to connect to Katalon Analytics **URL:** \ **Category:** Test management\ **Tags:** katalon-testops\ **Created:** [January 16, 2018, 7:44am UTC](https://forum.katalon.com/t/unable-to-connect-to-katalon-analytics/8869 "2018-01-16T07:44:04Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Aiman\_Rizwan](https://avatars.discourse-cdn.com/v4/letter/a/a3d4f5/32.png) [@Aiman\_Rizwan](https://forum.katalon.com/u/Aiman_Rizwan)\ **Post date:** [January 16, 2018, 7:44am UTC](https://forum.katalon.com/t/unable-to-connect-to-katalon-analytics/8869/1 "2018-01-16T07:44:04Z")
I am not able to connect to Katalon analytics , though my Credentials are correct , crossed checked it manytimes . It is showing error as in the attached screenshot. I am able to access katalon analytics with the same credentials on my local browser, but once i am logging out getting some error at the top right corner as some unexpected json. [Katalon\_analytics.PNG](https://s3.amazonaws.com/katalon-forum/editor/41/6guphqd0z1yz.png) ---
**Author:** ![Aiman\_Rizwan](https://avatars.discourse-cdn.com/v4/letter/a/a3d4f5/32.png) [@Aiman\_Rizwan](https://forum.katalon.com/u/Aiman_Rizwan)\ **Post date:** [January 16, 2018, 10:16am UTC](https://forum.katalon.com/t/unable-to-connect-to-katalon-analytics/8869/2 "2018-01-16T10:16:48Z")
@[Vinh Nguyen](http://forum.katalon.com/profile/33/Vinh%20Nguyen) Can you please help me out? I tried all the possible options. Please if you could help me. ---
**Author:** ![Zarashima](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/zarashima/32/928_2.png) [@Zarashima](https://forum.katalon.com/u/Zarashima)\ **Post date:** [January 16, 2018, 10:36am UTC](https://forum.katalon.com/t/unable-to-connect-to-katalon-analytics/8869/3 "2018-01-16T10:36:03Z")
Hi Aiman, This has a high possible related to proxy connection is not applied for KA. Is there any proxy configuration from your side? ---
**Author:** ![Aiman\_Rizwan](https://avatars.discourse-cdn.com/v4/letter/a/a3d4f5/32.png) [@Aiman\_Rizwan](https://forum.katalon.com/u/Aiman_Rizwan)\ **Post date:** [January 16, 2018, 10:40am UTC](https://forum.katalon.com/t/unable-to-connect-to-katalon-analytics/8869/4 "2018-01-16T10:40:01Z")
yes there is proxy configuration … BUt I dont know how to solve this issue of Proxy. ---
**Author:** ![Aiman\_Rizwan](https://avatars.discourse-cdn.com/v4/letter/a/a3d4f5/32.png) [@Aiman\_Rizwan](https://forum.katalon.com/u/Aiman_Rizwan)\ **Post date:** [January 16, 2018, 11:05am UTC](https://forum.katalon.com/t/unable-to-connect-to-katalon-analytics/8869/5 "2018-01-16T11:05:30Z")
In Proxy preferences , I have kept No Proxy option. ---
**Author:** ![Zarashima](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/zarashima/32/928_2.png) [@Zarashima](https://forum.katalon.com/u/Zarashima)\ **Post date:** [January 18, 2018, 2:42am UTC](https://forum.katalon.com/t/unable-to-connect-to-katalon-analytics/8869/6 "2018-01-18T02:42:13Z")
Currently 5.3 doesn’t support proxy connection for KA. And yes, Proxy preferences is the place where you set your proxy settings and it \*should\* affect connection KA, but unfortunately it doesn’t in 5.2 ---
**Author:** ![manisha1](https://avatars.discourse-cdn.com/v4/letter/m/e495f1/32.png) [@manisha1](https://forum.katalon.com/u/manisha1)\ **Post date:** [February 1, 2018, 11:32am UTC](https://forum.katalon.com/t/unable-to-connect-to-katalon-analytics/8869/7 "2018-02-01T11:32:56Z")
Is there any plan to support proxy connection in an upcoming release? ---
**Author:** ![Liam\_B](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/liam_b/32/647_2.png) [@Liam\_B](https://forum.katalon.com/u/Liam_B)\ **Post date:** [February 5, 2018, 4:43am UTC](https://forum.katalon.com/t/unable-to-connect-to-katalon-analytics/8869/8 "2018-02-05T04:43:25Z")
> [manisha](https://forum.katalon.com/profile/3309/manisha) said: > > Is there any plan to support proxy connection in an upcoming release? Hi Manisha, Yes, there is a plan to support the proxy connection in the future release. However, I don’t have the exact ETA on which versions due to lots of factors involved in each release. Thank you for using and supporting Katalon tools set, Liam ---
**Author:** ![devalex88](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/devalex88/32/336_2.png) [@devalex88](https://forum.katalon.com/u/devalex88)\ **Post date:** [April 26, 2018, 6:26am UTC](https://forum.katalon.com/t/unable-to-connect-to-katalon-analytics/8869/9 "2018-04-26T06:26:13Z")
Sorry for the late response. Since Katalon Studio 5.3.0 the proxy configuration has been honored when uploading reports to Katalon Analytics. ---
**Author:** ![mia.ferguson](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/mia.ferguson/32/2370_2.png) [@mia.ferguson](https://forum.katalon.com/u/mia.ferguson)\ **Post date:** [February 27, 2019, 8:35am UTC](https://forum.katalon.com/t/unable-to-connect-to-katalon-analytics/8869/10 "2019-02-27T08:35:45Z")