# Unable to connect Katalon Analytics via the application **URL:** \ **Category:** Test management\ **Tags:** katalon-testops\ **Created:** [June 11, 2018, 3:06pm UTC](https://forum.katalon.com/t/unable-to-connect-katalon-analytics-via-the-application/11462 "2018-06-11T15:06:43Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Olagoke\_Alli](https://avatars.discourse-cdn.com/v4/letter/o/db5fbb/32.png) [@Olagoke\_Alli](https://forum.katalon.com/u/Olagoke_Alli)\ **Post date:** [June 11, 2018, 3:06pm UTC](https://forum.katalon.com/t/unable-to-connect-katalon-analytics-via-the-application/11462/1 "2018-06-11T15:06:43Z")
=== I can login on [https://analytics.katalon.com](https://analytics.katalon.com/ "Link: https://analytics.katalon.com/") with my access credentials but with the same credentials unable to connect katalon analytics server from tool/application. I am using server uRL: “[https://analytics.katalon.com](https://analytics.katalon.com/ "Link: https://analytics.katalon.com/")” See error msg [error.PNG](https://s3.amazonaws.com/katalon-forum/editor/9o/xacyogj65ze3.png) ---
**Author:** ![Liam\_B](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/liam_b/32/647_2.png) [@Liam\_B](https://forum.katalon.com/u/Liam_B)\ **Post date:** [June 12, 2018, 10:32am UTC](https://forum.katalon.com/t/unable-to-connect-katalon-analytics-via-the-application/11462/2 "2018-06-12T10:32:44Z")
Hi @Olagoke, Would you please provide the details logs for the error? Katalon will better troubleshoot the issue. Thank you for choosing Katalon products, Liam ---
**Author:** ![Olagoke\_Alli](https://avatars.discourse-cdn.com/v4/letter/o/db5fbb/32.png) [@Olagoke\_Alli](https://forum.katalon.com/u/Olagoke_Alli)\ **Post date:** [June 15, 2018, 8:36am UTC](https://forum.katalon.com/t/unable-to-connect-katalon-analytics-via-the-application/11462/3 "2018-06-15T08:36:07Z")
Warning: NLS unused message: Key in: com.kms.katalon.composer.webui.constants.composerWebuiMessages Warning: NLS missing message: DIA\_CONFIRM\_INSTALL\_WEBDRIVER in: com.kms.katalon.composer.webui.constants.composerWebuiMessages Warning: NLS missing message: DIA\_CONFIRM\_INSTALL\_WEBDRIVER\_TITLE in: com.kms.katalon.composer.webui.constants.composerWebuiMessages Warning: NLS unused message: LBL\_DLG\_AUTHENTICATE\_EMAIL in: com.kms.katalon.composer.integration.analytics.constants.composerIntegrationAnalyticsMessages Warning: NLS unused message: MSG\_INFO\_DLG\_AUTHENTICATE\_ENTER\_USERNAME\_PASSWORD in: com.kms.katalon.composer.integration.analytics.constants.composerIntegrationAnalyticsMessages Warning: NLS missing message: LBL\_DLG\_AUTHENTICATE\_USERNAME in: com.kms.katalon.composer.integration.analytics.constants.composerIntegrationAnalyticsMessages Warning: NLS missing message: MSG\_INFO\_DLG\_AUTHENTICATE\_ENTER\_EMAIL\_PASSWORD in: com.kms.katalon.composer.integration.analytics.constants.composerIntegrationAnalyticsMessages ---
**Author:** ![Olagoke\_Alli](https://avatars.discourse-cdn.com/v4/letter/o/db5fbb/32.png) [@Olagoke\_Alli](https://forum.katalon.com/u/Olagoke_Alli)\ **Post date:** [June 15, 2018, 8:36am UTC](https://forum.katalon.com/t/unable-to-connect-katalon-analytics-via-the-application/11462/4 "2018-06-15T08:36:22Z")
> Liam B said: > > Hi @Olagoke, > > Would you please provide the details logs for the error? Katalon will better troubleshoot the issue. > > Thank you for choosing Katalon products, > Liam Warning: NLS unused message: Key in: com.kms.katalon.composer.webui.constants.composerWebuiMessages Warning: NLS missing message: DIA\_CONFIRM\_INSTALL\_WEBDRIVER in: com.kms.katalon.composer.webui.constants.composerWebuiMessages Warning: NLS missing message: DIA\_CONFIRM\_INSTALL\_WEBDRIVER\_TITLE in: com.kms.katalon.composer.webui.constants.composerWebuiMessages Warning: NLS unused message: LBL\_DLG\_AUTHENTICATE\_EMAIL in: com.kms.katalon.composer.integration.analytics.constants.composerIntegrationAnalyticsMessages Warning: NLS unused message: MSG\_INFO\_DLG\_AUTHENTICATE\_ENTER\_USERNAME\_PASSWORD in: com.kms.katalon.composer.integration.analytics.constants.composerIntegrationAnalyticsMessages Warning: NLS missing message: LBL\_DLG\_AUTHENTICATE\_USERNAME in: com.kms.katalon.composer.integration.analytics.constants.composerIntegrationAnalyticsMessages Warning: NLS missing message: MSG\_INFO\_DLG\_AUTHENTICATE\_ENTER\_EMAIL\_PASSWORD in: com.kms.katalon.composer.integration.analytics.constants.composerIntegrationAnalyticsMessages !ENTRY org.eclipse.ui 4 0 2018-06-15 09:37:16.808 !MESSAGE Unhandled event loop exception !STACK 0 java.lang.NullPointerException at com.kms.katalon.composer.integration.analytics.preferences.AnalyticsPreferencesPage$2.widgetSelected(AnalyticsPreferencesPage.java:381) at org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:249) at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84) at org.eclipse.swt.widgets.Display.sendEvent(Display.java:4418) at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1079) at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4236) at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3824) at org.eclipse.jface.window.Window.runEventLoop(Window.java:818) at org.eclipse.jface.window.Window.open(Window.java:794) at com.kms.katalon.composer.project.handlers.SettingHandler.execute(SettingHandler.java:90) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.eclipse.e4.core.internal.di.MethodRequestor.execute(MethodRequestor.java:55) at org.eclipse.e4.core.internal.di.InjectorImpl.invokeUsingClass(InjectorImpl.java:282) at org.eclipse.e4.core.internal.di.InjectorImpl.invoke(InjectorImpl.java:264) at org.eclipse.e4.core.contexts.ContextInjectionFactory.invoke(ContextInjectionFactory.java:132) at org.eclipse.e4.core.commands.internal.HandlerServiceHandler.execute(HandlerServiceHandler.java:152) at org.eclipse.core.commands.Command.executeWithChecks(Command.java:494) at org.eclipse.core.commands.ParameterizedCommand.executeWithChecks(ParameterizedCommand.java:488) at org.eclipse.e4.core.commands.internal.HandlerServiceImpl.executeHandler(HandlerServiceImpl.java:210) at org.eclipse.e4.ui.workbench.renderers.swt.HandledContributionItem.executeItem(HandledContributionItem.java:433) at org.eclipse.e4.ui.workbench.renderers.swt.AbstractContributionItem.handleWidgetSelection(AbstractContributionItem.java:454) at org.eclipse.e4.ui.workbench.renderers.swt.AbstractContributionItem$3.handleEvent(AbstractContributionItem.java:482) at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84) at org.eclipse.swt.widgets.Display.sendEvent(Display.java:4418) at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1079) at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4236) at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3824) at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$4.run(PartRenderingEngine.java:1121) at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336) at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1022) at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:150) at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:693) at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336) at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:610) at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:148) at com.kms.katalon.core.application.Application.internalRunGUI(Application.java:115) at com.kms.katalon.core.application.Application.runGUI(Application.java:100) at com.kms.katalon.core.application.Application.start(Application.java:60) at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:243) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:673) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:610) at org.eclipse.equinox.launcher.Main.run(Main.java:1519) ---
**Author:** ![Liam\_B](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/liam_b/32/647_2.png) [@Liam\_B](https://forum.katalon.com/u/Liam_B)\ **Post date:** [June 18, 2018, 3:56am UTC](https://forum.katalon.com/t/unable-to-connect-katalon-analytics-via-the-application/11462/5 "2018-06-18T03:56:35Z")
Hi @Olagoke Alli, Thanks for the logs. After investigating the logs, the possible cause is the network connection. Are you behind a Proxy? If yes, please navigate to Preferences settings to configure the Proxy. Let me know if it works. Regards, Liam ---
**Author:** ![devalex88](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/devalex88/32/336_2.png) [@devalex88](https://forum.katalon.com/u/devalex88)\ **Post date:** [February 22, 2019, 8:05am UTC](https://forum.katalon.com/t/unable-to-connect-katalon-analytics-via-the-application/11462/6 "2019-02-22T08:05:42Z")