# Unable to capture objects: Reason - ScreenshotException

**URL:** <https://forum.katalon.com/t/unable-to-capture-objects-reason-screenshotexception/132677>\
**Category:** Mobile Testing\
**Tags:** mobile-testing, katalon-studio\
**Created:** [June 4, 2024, 5:15am UTC](https://forum.katalon.com/t/unable-to-capture-objects-reason-screenshotexception/132677 "2024-06-04T05:15:38Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![nguyenhong.hus.201](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/nguyenhong.hus.201/32/23870_2.png) [@nguyenhong.hus.201](https://forum.katalon.com/u/nguyenhong.hus.201)\
**Post date:** [June 4, 2024, 5:15am UTC](https://forum.katalon.com/t/unable-to-capture-objects-reason-screenshotexception/132677/1 "2024-06-04T05:15:38Z")

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I am testing with real device. My application doesn’t allow taking photos, so when I recorder to get this error. Is there any way to solve it?

 ![image](https://europe1.discourse-cdn.com/katalon/original/3X/d/c/dcafd401d45c4d3f3b1590379aa947cd726f17af.png)

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**Author:** ![system](https://europe1.discourse-cdn.com/katalon/original/3X/d/5/d55596ab02785a255798e87ede769734747b30c4.svg) [@system](https://forum.katalon.com/u/system)\
**Post date:** [June 4, 2024, 5:15am UTC](https://forum.katalon.com/t/unable-to-capture-objects-reason-screenshotexception/132677/2 "2024-06-04T05:15:38Z")

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Hi there,

Thank you very much for your topic. Please note that it may take a little while before a member of our community or from Katalon team responds to you.

Thanks!

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**Author:** ![Elly\_Tran](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/elly_tran/32/21874_2.png) [@Elly\_Tran](https://forum.katalon.com/u/Elly_Tran)\
**Post date:** [June 5, 2024, 2:59am UTC](https://forum.katalon.com/t/unable-to-capture-objects-reason-screenshotexception/132677/3 "2024-06-05T02:59:51Z")

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Hi,

Can you please share full error log?

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**Author:** ![albert.vu](https://dub1.discourse-cdn.com/katalon/user_avatar/forum.katalon.com/albert.vu/32/20595_2.png) [@albert.vu](https://forum.katalon.com/u/albert.vu)\
**Post date:** [June 12, 2024, 9:59am UTC](https://forum.katalon.com/t/unable-to-capture-objects-reason-screenshotexception/132677/4 "2024-06-12T09:59:38Z")

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Hi there @nguyenhong.hus.201, 👋

Just checking in to see if you were able to resolved your issue or not.

Did you know, that we are currently running our quarterly **Ask Katalon Anything** (AKA) activity on the forum? From now till 2024-06-19T16:59:00Z, feel free to ask our Product Support team any Katalon-related questions about setting up & optimize Katalon for your projects, alongside best practices for Web/Mobile/API Testing.

Join AKA by visiting the thread below (simply copy and paste your question in the thread) 👇

> [@\[AKA Jun '24\] Katalon Studio | Integrations | Web/API/Mobile Testing speech\_balloon](http://forum.katalon.com/t/aka-jun-24-katalon-studio-integrations-web-api-mobile-testing/131706):
>
> [[Main Social]](http://forum.katalon.com/t/ask-katalon-anything-june-2024/131701) Hi folks, wave Once again, we are thrilled to welcome you to our Ask Katalon Anything activity where you can ask our team about anything Katalon-related, from tips, tricks, and best practices when testing with the Katalon Platform, to industry and general questions, you name it. Within this thread, you will be able to ask our [KShare](http://forum.katalon.com/docs?ascending=false&solved=false&tags=support) contributors (from our Product Support team) about the following topics: Katalon Studio (and more specifically Integrations & Setup) Web Testing …